Customer Support Jobs at Chewy with Visa Sponsorship
Chewy hires for Customer Support roles across contact center, pet health advising, and escalation teams, and has a consistent track record of sponsoring work visas for this function. If you're on OPT, an H-1B cap candidate, or exploring TN status, Chewy is a legitimate path worth targeting.
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Get Access To All JobsINTRODUCTION
As a CS Workforce Specialist III, you will be responsible for analyzing and coordinating operational performance and progression metrics in the call centers by applying workforce management systems and standardized protocols to ensure each component combines seamlessly for all partners. Additionally, you may be assigned a focus in Time Operations, Command Center, and/or Profile & Roster Management wholly or in tandem with other peers and partners. This role is responsible for measuring performance and progression of metrics as well as ensuring each component or function of Workforce Management works together in a seamless fashion for all teammates.
WHY YOU’LL LOVE WORKING HERE!
Safety, Health, and Culture are top priorities at Chewy Pharmacy with all our roles and locations. We offer the following benefits for our team:
- We have a climate-controlled environment
- Employee 20% Discount Program at Chewy for all your pet needs
- Team building events and company-sponsored luncheons
- Career growth and promotion opportunities!
- Insurance eligibility on the 1st of the Month
WHAT YOU'LL DO:
- Actively perform RTA1, RTA2, and Time Ops Duties as needed.
- Perform audits for RTA1, RTA2, & Time Ops performance reports for completion, timeliness and accuracy.
- Coordinate countermeasures to minimize planning variances of Chewy customer service including making suggestions on allocation of resources, priority of volume and channel, engaging reserve teams to improve customer experience and service levels.
- Provide synopsis, root cause, and suggested action plan for trouble shooting performance activities to senior contact center leadership.
- Lead all aspects of real time response to events and incidents such as technical outages, application failures, unanticipated facilities closures (safety related) and calls out to appropriate internal and external teams when needed.
- Ensure data Integrity and update supported data bases with an expert understanding of data management, workforce, contact center operations principles.
- Support effective processing of Time Operations, Command Center, Profile & Roster Management and Partner closely with operations.
- Reviews reporting and communications to ensure accuracy and clarity.
- Monitor and drive effective, clear requests and communications in customer service channels including reporting, text, alerts, bridges, and chats.
- Deliver insights, outcomes and analysis through in written, numeric and visual formats.
- Lead morning call performance review and upcoming outlook to improve customer service responsiveness, preparation, and communications.
- Provide Audits, root-cause analysis, and feedback to reduce defects for Time Operations, Command Center, Profile & Roster Management.
- Propose and implement ongoing innovations and improvements to Workforce Management processes.
- Complete additional projects, duties, and assignments as directed.
- Other duties as assigned.
WHAT YOU'LL NEED:
- 4+ years customer service experience
- 1+ years supervisory or management experience
- 2+ years working with WFM teams or processes in a Contact Center
- 2+ years’ experience with Workforce Management platform (e.g. Kronos, Verint, IEX, etc.)
- Expert understanding of the concepts of contact center demand workload, staffing, and scheduling
- Confident making decisions in ambiguous situations without specific direction on how to reach a solution
- Proficient in Microsoft Office Suite, including manipulating data, crafting reports, visualizations, and presentations from scratch
- Excellent verbal, written communication with the ability to empathize and deliver clear concise messaging
- Ability to maintain confidentiality of sensitive information
- Flexibility to participate in a schedule required to support a 24x7 contact center
- Ability to make agile judgement decisions based on changing contact center performance conditions
BONUS:
- Advanced experience in data management – SQL, Python, VBA, Tableau, macros, pivot tables, pivot charts
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
INTRODUCTION
As a CS Workforce Specialist III, you will be responsible for analyzing and coordinating operational performance and progression metrics in the call centers by applying workforce management systems and standardized protocols to ensure each component combines seamlessly for all partners. Additionally, you may be assigned a focus in Time Operations, Command Center, and/or Profile & Roster Management wholly or in tandem with other peers and partners. This role is responsible for measuring performance and progression of metrics as well as ensuring each component or function of Workforce Management works together in a seamless fashion for all teammates.
WHY YOU’LL LOVE WORKING HERE!
Safety, Health, and Culture are top priorities at Chewy Pharmacy with all our roles and locations. We offer the following benefits for our team:
- We have a climate-controlled environment
- Employee 20% Discount Program at Chewy for all your pet needs
- Team building events and company-sponsored luncheons
- Career growth and promotion opportunities!
- Insurance eligibility on the 1st of the Month
WHAT YOU'LL DO:
- Actively perform RTA1, RTA2, and Time Ops Duties as needed.
- Perform audits for RTA1, RTA2, & Time Ops performance reports for completion, timeliness and accuracy.
- Coordinate countermeasures to minimize planning variances of Chewy customer service including making suggestions on allocation of resources, priority of volume and channel, engaging reserve teams to improve customer experience and service levels.
- Provide synopsis, root cause, and suggested action plan for trouble shooting performance activities to senior contact center leadership.
- Lead all aspects of real time response to events and incidents such as technical outages, application failures, unanticipated facilities closures (safety related) and calls out to appropriate internal and external teams when needed.
- Ensure data Integrity and update supported data bases with an expert understanding of data management, workforce, contact center operations principles.
- Support effective processing of Time Operations, Command Center, Profile & Roster Management and Partner closely with operations.
- Reviews reporting and communications to ensure accuracy and clarity.
- Monitor and drive effective, clear requests and communications in customer service channels including reporting, text, alerts, bridges, and chats.
- Deliver insights, outcomes and analysis through in written, numeric and visual formats.
- Lead morning call performance review and upcoming outlook to improve customer service responsiveness, preparation, and communications.
- Provide Audits, root-cause analysis, and feedback to reduce defects for Time Operations, Command Center, Profile & Roster Management.
- Propose and implement ongoing innovations and improvements to Workforce Management processes.
- Complete additional projects, duties, and assignments as directed.
- Other duties as assigned.
WHAT YOU'LL NEED:
- 4+ years customer service experience
- 1+ years supervisory or management experience
- 2+ years working with WFM teams or processes in a Contact Center
- 2+ years’ experience with Workforce Management platform (e.g. Kronos, Verint, IEX, etc.)
- Expert understanding of the concepts of contact center demand workload, staffing, and scheduling
- Confident making decisions in ambiguous situations without specific direction on how to reach a solution
- Proficient in Microsoft Office Suite, including manipulating data, crafting reports, visualizations, and presentations from scratch
- Excellent verbal, written communication with the ability to empathize and deliver clear concise messaging
- Ability to maintain confidentiality of sensitive information
- Flexibility to participate in a schedule required to support a 24x7 contact center
- Ability to make agile judgement decisions based on changing contact center performance conditions
BONUS:
- Advanced experience in data management – SQL, Python, VBA, Tableau, macros, pivot tables, pivot charts
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
See all 24+ Customer Support at Chewy jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Chewy roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Chewy Jobs
Tailor your resume for Chewy's support tiers
Chewy's Customer Support roles range from frontline contact center agents to pet health advisors and team leads. Highlight any customer-facing experience in retail, e-commerce, or veterinary contexts to signal fit for their specific support model.
Confirm OPT eligibility before your first interview
F-1 students applying during OPT need to verify their employment authorization start date aligns with Chewy's onboarding timeline. A gap between your OPT start date and your offer letter date can create E-Verify complications that delay your first day.
Ask about H-1B sponsorship during the offer stage
Chewy sponsors H-1B petitions for Customer Support roles, but the internal process varies by team and hiring manager. Raise sponsorship directly when negotiating your offer so HR can loop in their immigration counsel before you sign.
Target Chewy's remote and hybrid support openings
Chewy fills a significant share of Customer Support headcount through distributed roles, which broadens where you can apply. Remote postings often have faster hiring cycles and may fall under different internal teams with distinct sponsorship approval workflows.
Understand the PERM timeline if you're targeting a Green Card
If Chewy extends a full-time offer and you're planning a long-term path, ask whether they initiate PERM labor certification for Customer Support roles. DOL processing currently runs over a year, so the earlier your employer files, the better your options.
Use Migrate Mate to find verified sponsorship openings
Customer Support roles at companies like Chewy aren't always labeled as visa-friendly in standard job boards. Use Migrate Mate to filter for positions at employers with confirmed sponsorship histories so you're not guessing from job description language alone.
Customer Support at Chewy jobs are hiring across the US. Find yours.
Find Customer Support at Chewy JobsFrequently Asked Questions
Does Chewy sponsor H-1B visas for Customer Support roles?
Yes, Chewy sponsors H-1B visas for Customer Support positions. Sponsorship is typically confirmed during the offer negotiation stage, not in the job posting itself, so it's worth raising directly with the recruiter before you receive a formal offer. Chewy works with immigration counsel internally to file petitions, and sponsorship availability can vary by team and role level.
Which visa types does Chewy commonly sponsor for Customer Support positions?
Chewy sponsors H-1B, TN, and Green Card pathways including EB-2 and EB-3 for Customer Support roles. F-1 students on OPT or CPT are also hired into this function. TN status is available to Canadian and Mexican nationals in qualifying occupations, and Customer Support analyst or specialist roles may qualify depending on the specific job duties and degree field.
What qualifications does Chewy look for in Customer Support candidates?
Chewy typically looks for experience in customer-facing roles, strong communication skills, and comfort with high-volume contact environments. For pet health advisory positions, a background in veterinary technology or animal science is a strong differentiator. Most entry-level support roles don't require an advanced degree, but team lead and escalation roles often expect relevant work history in retail or e-commerce service operations.
How do I apply for Customer Support jobs at Chewy?
You can apply through Chewy's careers page or through Migrate Mate, which surfaces Customer Support openings at employers with confirmed visa sponsorship track records. When applying, customize your resume to reflect the specific support tier you're targeting. Chewy moves candidates through phone screens quickly, so having your immigration status and authorization timeline ready to discuss early in the process avoids delays later.
How should I plan my timeline if I'm on OPT and applying to Chewy?
If your OPT expiration falls within the next six months, flag your timeline with Chewy's recruiter early. USCIS requires H-1B cap petitions to be filed in April for an October 1 start, so if your OPT expires before then, you'll need either a STEM OPT extension or a cap-exempt bridge arrangement. Chewy's HR team works with immigration counsel on these scenarios, but you need to surface the timing issue before the offer stage, not after.
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