Customer Support Jobs at City University of New York with Visa Sponsorship
Customer Support roles at City University of New York span student services, technical helpdesks, and administrative support across a large urban university system. CUNY has a track record of sponsoring international employees, making it a realistic target for candidates on work visas who want stability in higher education.
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Get Access To All JobsIT Support Assistant (Provisional) - Service Desk
GENERAL DUTIES
I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.
Work tasks include as:
- Operating, transporting, adjusting, and installing/configuring computing and related equipment
- Communicating with technology users and staff to understand, identify, document and resolve problems
- Performing simple repairs to computing and related equipment.
This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html
CONTRACT TITLE
IT Support Assistant
FLSA
Non-exempt
CAMPUS SPECIFIC INFORMATION
The Information Technology Department at Hostos Community College seeks applications for two IT Support Assistants. Reporting to the Director of IT Operations, the IT Support Assistants will perform the following duties:
- Provides phone, remote and in-person basic technical support to students, faculty and staff in the areas of network access, e-mail, operating systems, standard software applications (installed by the office), CUNYFirst, Blackboard, mobile device support and other technical issues.
- Maintains, distributes and supports desktops, laptops, printers and other approved hardware.
- Assists in preparing reports pertaining to Service Desk activities.
- Utilizes the service desk trouble ticket system for incident/service management, asset tracking, change management, etc.
- Supports optimal operation of the IT department support team through timely problem resolution, escalation and follow up.
- Performs other related tasks as assigned by the supervisor. Essential duties require on-campus presence.
MINIMUM QUALIFICATIONS
- High School Diploma, G.E.D., or equivalent
- Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology
- Demonstrated English Language proficiency
- A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.
OTHER QUALIFICATIONS
The following qualifications are preferred:
- Strong familiarity with Windows desktop operating systems up to and including Windows 10
- Support knowledge of MS Office (Word, Excel, PowerPoint, Outlook), networks, wireless, mobile devices, Active Directory user management, hardware (desktop/laptop/printers), anti-malware software, remote desktop
- Strong communication skills (verbal and written), interpersonal, and problem solving skills
- Excellent customer service skills
- Ability to troubleshoot and resolve basic computer and network issues
- Availability to work evening and weekend hours
- Ability to lift up to 50 lbs
COMPENSATION
- New Hire: $44,746*
-
Incumbent: $50,564
-
This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.
BENEFITS
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
Applicants must apply online by accessing the CUNY website at www.cuny.edu and navigate to the following links: "Employment" and "Search Job Postings"
Please attach resume and cover letter
CLOSING DATE
Open until filled with review of applications to begin May 11, 2026
JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job ID: 32190
Location: Hostos Community College
Job Type: Full-Time
IT Support Assistant (Provisional) - Service Desk
GENERAL DUTIES
I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.
Work tasks include as:
- Operating, transporting, adjusting, and installing/configuring computing and related equipment
- Communicating with technology users and staff to understand, identify, document and resolve problems
- Performing simple repairs to computing and related equipment.
This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html
CONTRACT TITLE
IT Support Assistant
FLSA
Non-exempt
CAMPUS SPECIFIC INFORMATION
The Information Technology Department at Hostos Community College seeks applications for two IT Support Assistants. Reporting to the Director of IT Operations, the IT Support Assistants will perform the following duties:
- Provides phone, remote and in-person basic technical support to students, faculty and staff in the areas of network access, e-mail, operating systems, standard software applications (installed by the office), CUNYFirst, Blackboard, mobile device support and other technical issues.
- Maintains, distributes and supports desktops, laptops, printers and other approved hardware.
- Assists in preparing reports pertaining to Service Desk activities.
- Utilizes the service desk trouble ticket system for incident/service management, asset tracking, change management, etc.
- Supports optimal operation of the IT department support team through timely problem resolution, escalation and follow up.
- Performs other related tasks as assigned by the supervisor. Essential duties require on-campus presence.
MINIMUM QUALIFICATIONS
- High School Diploma, G.E.D., or equivalent
- Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology
- Demonstrated English Language proficiency
- A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.
OTHER QUALIFICATIONS
The following qualifications are preferred:
- Strong familiarity with Windows desktop operating systems up to and including Windows 10
- Support knowledge of MS Office (Word, Excel, PowerPoint, Outlook), networks, wireless, mobile devices, Active Directory user management, hardware (desktop/laptop/printers), anti-malware software, remote desktop
- Strong communication skills (verbal and written), interpersonal, and problem solving skills
- Excellent customer service skills
- Ability to troubleshoot and resolve basic computer and network issues
- Availability to work evening and weekend hours
- Ability to lift up to 50 lbs
COMPENSATION
- New Hire: $44,746*
-
Incumbent: $50,564
-
This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.
BENEFITS
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
Applicants must apply online by accessing the CUNY website at www.cuny.edu and navigate to the following links: "Employment" and "Search Job Postings"
Please attach resume and cover letter
CLOSING DATE
Open until filled with review of applications to begin May 11, 2026
JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job ID: 32190
Location: Hostos Community College
Job Type: Full-Time
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Get Access To All JobsTips for Finding Customer Support Jobs at City University of New York Jobs
Frame your credentials for higher education support
CUNY evaluates Customer Support candidates on experience with academic systems like student information portals or learning management platforms. Document any exposure to Banner, PeopleSoft, or Salesforce in an educational context before you apply.
Target CUNY's campus-level HR departments directly
CUNY operates as a system of 25 colleges, each with its own hiring pipeline. Applying to a specific campus, like Baruch or Hunter, rather than a system-wide listing increases your visibility with the hiring manager who controls the sponsorship decision.
Clarify OPT STEM extension eligibility early
Customer Support roles at CUNY don't always fall under STEM-designated degree categories, so confirm whether your degree qualifies for a 24-month OPT extension before accepting an offer. A standard F-1 OPT window gives you 12 months, which affects your H-1B transition timeline.
Use Migrate Mate to filter open roles by visa type
CUNY posts Customer Support openings across multiple campuses simultaneously. Use Migrate Mate to filter these listings by the visa categories CUNY sponsors, so you're applying only to roles where your status is already a known fit.
Prepare for USCIS specialty occupation scrutiny on support titles
USCIS has historically issued RFEs for H-1B petitions tied to Customer Support job titles, questioning whether the role requires a bachelor's degree in a specific field. Work with your employer's immigration counsel to document how your position involves specialized technical or academic support work.
Customer Support at City University of New York jobs are hiring across the US. Find yours.
Find Customer Support at City University of New York JobsFrequently Asked Questions
Does City University of New York sponsor H-1B visas for Customer Supports?
CUNY does sponsor H-1B visas for staff roles, but Customer Support positions face heightened USCIS scrutiny because the agency often questions whether support titles meet the specialty occupation standard. Your petition will need to clearly demonstrate that the role requires a degree in a specific discipline, not just a general bachelor's degree. Working closely with CUNY's immigration team to build that documentation is essential.
How do I apply for Customer Support jobs at City University of New York?
CUNY posts open positions through its centralized jobs portal, but roles are managed at the individual campus level. Search by campus name and filter for administrative or technical support categories. You can also browse current CUNY Customer Support openings filtered by visa sponsorship type on Migrate Mate, which makes it easier to identify listings that match your work authorization status before you invest time in the application.
Which visa types are commonly used for Customer Support roles at City University of New York?
CUNY most commonly supports F-1 OPT and CPT for students already enrolled at or connected to the university system, along with J-1 exchange visitor status for qualifying programs. For longer-term employment, CUNY has sponsored TN visas for Canadian and Mexican nationals in eligible roles, and EB-2 or EB-3 immigrant visa pathways for employees pursuing permanent residence. H-1B sponsorship is possible but is evaluated case by case for support functions.
What qualifications does CUNY expect for Customer Support roles?
Most Customer Support openings at CUNY expect familiarity with student-facing systems, ticketing platforms, or academic administrative tools. A bachelor's degree is frequently listed as required, which matters for H-1B eligibility. Roles supporting IT helpdesks or enrollment services often prefer candidates with experience in higher education environments, and bilingual ability in Spanish is a practical advantage given CUNY's diverse student population.
How do I plan my visa timeline when targeting a Customer Support role at CUNY?
If you're on F-1 OPT, align your application timeline so your start date falls well within your authorized period, leaving room for H-1B sponsorship before your status expires. CUNY's HR teams are experienced with academic hiring cycles, but USCIS H-1B cap-subject petitions must be filed in April for an October 1 start date. Factor in that PERM labor certification for Green Card pathways at universities like CUNY typically takes 18 to 24 months from initiation.
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