Customer Success Jobs at Cloud Software Group with Visa Sponsorship
Cloud Software Group hires Customer Success professionals to drive adoption and retention across its enterprise software portfolio. The company has an established sponsorship track record for this function, supporting candidates through H-1B, TN, and employment-based Green Card pathways as part of its broader talent strategy.
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Get Access To All JobsWhen Citrix pioneered remote access, we believed people should be able to securely work from anywhere in any way they needed. Three decades later, that’s more true than ever. It’s what drives us to create technology that transcends the constraints of time, place, infrastructure, networks, and devices. And it’s the reason organizations around the world trust us to keep their apps available, their data safe, and their people productive – wherever and whenever work happens.
Citrix’s advanced virtualization, networking, endpoint, and security solutions have been integral to our customers' strategic goals for over 30 years and have helped define what’s possible in a dynamic, Zero Trust world. Over that time, we’ve continued to develop industry-leading solutions like Citrix DaaS, Citrix Cloud, NetScaler, Unicon, Secure Private Access (SPA), Enterprise Browser, Endpoint Management (MDM/MAM), XenServer, uberAgent, and more.
About the Role:
The Account Technical Strategist is a vital resource for customers, partners, and fellow team members working together to solve business problems for Enterprise, ISV, and Application Service Provider customers. They use their extensive experience with virtualization, networking, and security technologies to develop comprehensive strategies that deliver value for our customers.
As an Account Technical Strategist on the North American Enterprise Markets team, you will drive value creation for our customers by identifying which critical features of our solutions help support their business today and which additional solutions of ours can help them achieve their goals tomorrow. This includes identifying new solutions that add value to customers you support, building new relationships within those customers, and aligning the long-term goals of your customers with those of Citrix.
What You Will Do:
- Develop strategic partnerships and relationships with your customers’ technical stakeholders, key decision makers, and executives
- Identify critical revenue-generating use cases our solutions support for our customers
- Define a customer success roadmap that strengthens critical customer use cases and increases adoption of our solutions
- Coordinate cross-functional teams and resources to ensure customer success goals are met
- Describe the value our solutions provided at both a business and technical level in an easily understandable way
- Overcome technical or business objections while moving a sales cycle forward
- Assess how Citrix and/or NetScaler solutions can meet customers’ business priorities
- Establish and maintain a regular cadence of meetings with your customers
- Be a trusted primary point of contact for customer stability and technical support concerns
- Deliver product demonstrations and technical presentations remotely or on-site
- Design and build multi-product proof of concept solutions for customer evaluations
- Provide thought leadership on the latest industry trends and insights
- Maintain a comprehensive understanding of competitive solutions and offerings
- Contribute to the broader teams’ value creation and technical mindshare
What You Will Bring:
- 6+ years of presales, sales engineer, solution engineer, field CTO, or professional services experience
- 6+ years supporting, designing, or delivering enterprise technology solutions
- Recent experience with both Citrix Platform and NetScaler Platform technologies
- Comprehensive knowledge of business value drivers for critical technology purchases
- Ability to adapt technical presentations to audiences with varying levels of technical expertise (e.g. IT administrators, directors, business stakeholders, and executives)
- Analytical and negotiation skills, particularly at the C-level
- Excellent written and verbal communication skills
- Ability to travel at least 60% of the time to customer sites, corporate offices, and events
What Will Help You Standout:
- Experience working with service providers, ISVs, and channel partners
- Bachelor’s Degree in Computer Science (or related field) or relevant work experience
- Proven record of success in driving customer adoption of technical solutions with Enterprise sales teams
- Experience with multi-tenant, Zero Trust, identity access management (IAM), web proxy, role-based access control (RBAC), virtual desktops (e.g. VDI, DaaS), virtual applications, server virtualization, web applications, networking, enterprise browser, remote access, thin clients, endpoint management (e.g. MDM, MAM), web application firewall (WAF), and/or observability solutions
- Experience with Microsoft Azure, Amazon Web Services, and Google Cloud Platform
About us:
Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.
Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. NY generally ranges: $140,844-$211,266 CA generally ranges: $146,968-$220,452 All other locations fall under our General State range: $122,473-$183,709 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion.
When Citrix pioneered remote access, we believed people should be able to securely work from anywhere in any way they needed. Three decades later, that’s more true than ever. It’s what drives us to create technology that transcends the constraints of time, place, infrastructure, networks, and devices. And it’s the reason organizations around the world trust us to keep their apps available, their data safe, and their people productive – wherever and whenever work happens.
Citrix’s advanced virtualization, networking, endpoint, and security solutions have been integral to our customers' strategic goals for over 30 years and have helped define what’s possible in a dynamic, Zero Trust world. Over that time, we’ve continued to develop industry-leading solutions like Citrix DaaS, Citrix Cloud, NetScaler, Unicon, Secure Private Access (SPA), Enterprise Browser, Endpoint Management (MDM/MAM), XenServer, uberAgent, and more.
About the Role:
The Account Technical Strategist is a vital resource for customers, partners, and fellow team members working together to solve business problems for Enterprise, ISV, and Application Service Provider customers. They use their extensive experience with virtualization, networking, and security technologies to develop comprehensive strategies that deliver value for our customers.
As an Account Technical Strategist on the North American Enterprise Markets team, you will drive value creation for our customers by identifying which critical features of our solutions help support their business today and which additional solutions of ours can help them achieve their goals tomorrow. This includes identifying new solutions that add value to customers you support, building new relationships within those customers, and aligning the long-term goals of your customers with those of Citrix.
What You Will Do:
- Develop strategic partnerships and relationships with your customers’ technical stakeholders, key decision makers, and executives
- Identify critical revenue-generating use cases our solutions support for our customers
- Define a customer success roadmap that strengthens critical customer use cases and increases adoption of our solutions
- Coordinate cross-functional teams and resources to ensure customer success goals are met
- Describe the value our solutions provided at both a business and technical level in an easily understandable way
- Overcome technical or business objections while moving a sales cycle forward
- Assess how Citrix and/or NetScaler solutions can meet customers’ business priorities
- Establish and maintain a regular cadence of meetings with your customers
- Be a trusted primary point of contact for customer stability and technical support concerns
- Deliver product demonstrations and technical presentations remotely or on-site
- Design and build multi-product proof of concept solutions for customer evaluations
- Provide thought leadership on the latest industry trends and insights
- Maintain a comprehensive understanding of competitive solutions and offerings
- Contribute to the broader teams’ value creation and technical mindshare
What You Will Bring:
- 6+ years of presales, sales engineer, solution engineer, field CTO, or professional services experience
- 6+ years supporting, designing, or delivering enterprise technology solutions
- Recent experience with both Citrix Platform and NetScaler Platform technologies
- Comprehensive knowledge of business value drivers for critical technology purchases
- Ability to adapt technical presentations to audiences with varying levels of technical expertise (e.g. IT administrators, directors, business stakeholders, and executives)
- Analytical and negotiation skills, particularly at the C-level
- Excellent written and verbal communication skills
- Ability to travel at least 60% of the time to customer sites, corporate offices, and events
What Will Help You Standout:
- Experience working with service providers, ISVs, and channel partners
- Bachelor’s Degree in Computer Science (or related field) or relevant work experience
- Proven record of success in driving customer adoption of technical solutions with Enterprise sales teams
- Experience with multi-tenant, Zero Trust, identity access management (IAM), web proxy, role-based access control (RBAC), virtual desktops (e.g. VDI, DaaS), virtual applications, server virtualization, web applications, networking, enterprise browser, remote access, thin clients, endpoint management (e.g. MDM, MAM), web application firewall (WAF), and/or observability solutions
- Experience with Microsoft Azure, Amazon Web Services, and Google Cloud Platform
About us:
Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.
Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. NY generally ranges: $140,844-$211,266 CA generally ranges: $146,968-$220,452 All other locations fall under our General State range: $122,473-$183,709 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion.
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Get Access To All JobsTips for Finding Customer Success Jobs at Cloud Software Group Jobs
Tailor your experience to enterprise software
Cloud Software Group's Customer Success roles center on driving adoption of complex enterprise products. Frame your resume around measurable outcomes like churn reduction, expansion revenue, or onboarding cycle improvements rather than general relationship management responsibilities.
Target roles that clearly require a degree
H-1B eligibility for Customer Success depends on the role qualifying as a specialty occupation. Focus on Cloud Software Group postings that specify a degree in business, computer science, or information systems, since generalist CS titles without that requirement face higher USCIS scrutiny.
Ask about LCA timing during the offer stage
Your employer must file a certified Labor Condition Application with the DOL before USCIS can process your H-1B petition. Confirm with Cloud Software Group's HR team that the LCA is in progress before you give notice at a current role.
Use Migrate Mate to surface open roles efficiently
Customer Success openings at Cloud Software Group span multiple product lines and change frequently. Use Migrate Mate to filter for currently open positions that align with your visa type so you're targeting active requisitions, not outdated postings.
Understand TN eligibility if you're Canadian or Mexican
TN status is a faster path than H-1B for qualifying nationals and doesn't require USCIS petition approval. Customer Success roles framed around management consulting or computer systems analysis functions have historically supported TN classifications, but the job description must align precisely.
Customer Success at Cloud Software Group jobs are hiring across the US. Find yours.
Find Customer Success at Cloud Software Group JobsFrequently Asked Questions
Does Cloud Software Group sponsor H-1B visas for Customer Success?
Yes, Cloud Software Group sponsors H-1B visas for Customer Success roles. Sponsorship is available when the position qualifies as a specialty occupation, which typically requires a bachelor's degree or higher in a relevant field such as business, information systems, or computer science. Eligibility is assessed on a role-by-role basis, so reviewing the specific job description before applying helps you gauge fit.
How do I apply for Customer Success jobs at Cloud Software Group?
Applications go through Cloud Software Group's careers portal. You can also find and filter their open Customer Success roles on Migrate Mate, which lets you sort by visa sponsorship availability so you only spend time on positions that match your work authorization. Once you identify a role, apply directly and be upfront about your sponsorship needs during the recruiter screening call.
Which visa types does Cloud Software Group support for Customer Success roles?
Cloud Software Group sponsors H-1B petitions for Customer Success professionals and supports employment-based Green Card pathways, including EB-2 and EB-3 classifications, for longer-term employees. Canadian and Mexican nationals may qualify for TN status depending on how the role is defined. Each pathway has different timelines, so the visa type used typically depends on your nationality, current status, and how the position is scoped.
What qualifications does Cloud Software Group expect for Customer Success roles?
Most Customer Success openings at Cloud Software Group expect experience with enterprise software adoption, ideally in a SaaS or on-premise software environment. Demonstrated ability to manage executive-level client relationships, drive product utilization, and reduce churn carries significant weight. For H-1B eligibility purposes, a bachelor's degree in a relevant field is generally required, and experience with platforms like Salesforce or similar CRM tools is commonly listed in job descriptions.
How do I time a sponsorship filing if I'm already working on a visa?
If you're transferring from another H-1B employer, Cloud Software Group can file a portability petition and you can begin work as soon as USCIS receives it, without waiting for approval. For cap-subject H-1B cases, the annual lottery opens in March for an October 1 start, so aligning your job search timeline to that window matters. USCIS premium processing is available if you need a faster adjudication decision.
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