Customer Service Jobs at Dollar General with Visa Sponsorship
Customer Service roles at Dollar General span store-level support, call center operations, and district-facing coordination across a large retail footprint. Dollar General has an established track record of sponsoring international workers in service functions, making it a viable target for candidates on work visas exploring retail career paths.
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Get Access To All JobsINTRODUCTION
Work Where You Matter: At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
GENERAL SUMMARY:
Transportation Operations Center “TOC” Customer Support Representative is responsible for providing professional phone, e-mail, and chat communications delivery support. Responsibilities include assisting drivers with deliveries, taking driver travel requests, providing stores with status of delivery; as well as performing outgoing communications to the travel department, store personnel, and drivers.
DUTIES and RESPONSIBILITIES:
- Answer Telephone calls from drivers, stores, and carrier teams. 45%
- Provide delivery support to driver
- Provide delivery status to store personnel
- Take off-hours travel requests from drivers
- Follow up on open delivery issues with carrier and store teams. 15%
- Complete standard travel requests from driver and DG private fleet leadership. 15%
- Assist drivers with off hours support. 10%
- Sending workflow to tablet
- Locating trailer at DC
- Driver Call In
- Assist store with non-respond sweep requests. 5%
- Follow up on email communication as needed and instructed. 5%
- Accurately assess and escalate issues that may require CSA handling. 5%
KNOWLEDGE and SKILLS:
- Proficient communication (written and verbal), listening, and interpersonal problem-solving skills
- Ability to de-escalate calls, emails, and chats to the satisfaction of the customer and company
- High attention to detail, strong planning, and organization skills
- Willingness to make critical decisions to ensure normal operating of the transportation department
- Proficient understanding of quality control, training techniques
- Ability to multitask in a fast moving high-stress environment that frequently experiences change
- Must know MS Office software
EXPERIENCE and/or EDUCATION:
- One to two years in transportation operations for a retailer, manufacturing company, major carrier, logistics, or contact center company required
- Two plus years customer service experience required
- Prior lead experience preferred
- One year experience using contact center software (i.e. ServiceNow; Salesforce; 3CL; Nice, etc.)
Dollar General is an equal opportunity employer.
INTRODUCTION
Work Where You Matter: At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
GENERAL SUMMARY:
Transportation Operations Center “TOC” Customer Support Representative is responsible for providing professional phone, e-mail, and chat communications delivery support. Responsibilities include assisting drivers with deliveries, taking driver travel requests, providing stores with status of delivery; as well as performing outgoing communications to the travel department, store personnel, and drivers.
DUTIES and RESPONSIBILITIES:
- Answer Telephone calls from drivers, stores, and carrier teams. 45%
- Provide delivery support to driver
- Provide delivery status to store personnel
- Take off-hours travel requests from drivers
- Follow up on open delivery issues with carrier and store teams. 15%
- Complete standard travel requests from driver and DG private fleet leadership. 15%
- Assist drivers with off hours support. 10%
- Sending workflow to tablet
- Locating trailer at DC
- Driver Call In
- Assist store with non-respond sweep requests. 5%
- Follow up on email communication as needed and instructed. 5%
- Accurately assess and escalate issues that may require CSA handling. 5%
KNOWLEDGE and SKILLS:
- Proficient communication (written and verbal), listening, and interpersonal problem-solving skills
- Ability to de-escalate calls, emails, and chats to the satisfaction of the customer and company
- High attention to detail, strong planning, and organization skills
- Willingness to make critical decisions to ensure normal operating of the transportation department
- Proficient understanding of quality control, training techniques
- Ability to multitask in a fast moving high-stress environment that frequently experiences change
- Must know MS Office software
EXPERIENCE and/or EDUCATION:
- One to two years in transportation operations for a retailer, manufacturing company, major carrier, logistics, or contact center company required
- Two plus years customer service experience required
- Prior lead experience preferred
- One year experience using contact center software (i.e. ServiceNow; Salesforce; 3CL; Nice, etc.)
Dollar General is an equal opportunity employer.
See all 3,117+ Customer Service at Dollar General jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at Dollar General Jobs
Align your resume to retail service competencies
Dollar General's Customer Service roles emphasize inventory management, POS systems, and high-volume customer interaction. Frame your experience around measurable outcomes in those areas so your application clears both ATS filters and hiring manager review.
Verify your OPT or CPT authorization before applying
F-1 students should confirm their OPT or CPT authorization is active and covers Customer Service work under NAICS retail codes. Dollar General uses E-Verify for all new hires, so your work authorization must be in order before your first day, not after the offer.
Target district and regional openings over single-store postings
Corporate-adjacent Customer Service roles at Dollar General, such as district support or customer experience coordinator positions, are more likely to sit within a sponsored headcount than hourly store postings. Search by those titles when you're looking for sponsorship-eligible openings.
Ask about H-1B sponsorship during the offer stage
Raise visa sponsorship directly once you have a verbal offer, not during initial screening. Ask specifically whether the role falls under Dollar General's sponsored positions and confirm the team has worked with USCIS petitions before, since sponsorship capacity varies by function and level.
Build your case around TN eligibility if applicable
Canadian and Mexican nationals with a qualifying business degree can pursue TN status for certain Customer Service roles without waiting for an H-1B lottery. A TN petition filed at the border or port of entry can be approved same-day, which removes a major timeline risk for both you and Dollar General.
Use Migrate Mate to surface Dollar General openings efficiently
Filtering for sponsorship-friendly retail roles manually is slow and inconsistent. Use Migrate Mate to browse verified Customer Service openings at Dollar General filtered by visa type, so you spend your time on roles where sponsorship is already confirmed rather than guessing from general job boards.
Customer Service at Dollar General jobs are hiring across the US. Find yours.
Find Customer Service at Dollar General JobsFrequently Asked Questions
Does Dollar General sponsor H-1B visas for Customer Service?
Yes, Dollar General has sponsored H-1B visas for workers in Customer Service functions. Sponsorship is more common for salaried or supervisory roles within the function than for hourly store positions. If you're targeting an H-1B, focus on roles at the coordinator, specialist, or manager level where Dollar General is more likely to initiate a USCIS petition on your behalf.
How do I apply for Customer Service jobs at Dollar General?
You can apply directly through Dollar General's careers portal or find sponsorship-friendly openings through Migrate Mate, which filters listings by visa type. When applying, tailor your resume to retail service competencies Dollar General values, such as POS systems, inventory support, and customer resolution. For visa-sponsored roles, flag your work authorization status early in the process so there are no surprises at the offer stage.
Which visa types are commonly used for Customer Service roles at Dollar General?
Dollar General has sponsored H-1B, F-1 OPT, F-1 CPT, TN, and Green Card pathways including EB-2 and EB-3 for Customer Service roles. F-1 OPT is the most common entry point for recent graduates, while TN is a practical option for Canadian and Mexican nationals in qualifying roles. H-1B sponsorship is available for longer-term employment, particularly at supervisory or specialist levels.
What qualifications does Dollar General expect for sponsored Customer Service roles?
For sponsorship-eligible Customer Service positions, Dollar General typically looks for candidates with relevant retail or customer-facing experience, familiarity with POS and inventory systems, and for H-1B or Green Card pathways, a bachelor's degree in a related field such as business, communications, or operations management. Roles requiring specialty occupation classification for H-1B purposes will require a direct alignment between your degree and the job duties.
How do I plan my timeline around Dollar General's visa filing process?
If you're targeting an H-1B, Dollar General would need to file your petition in early April for an October 1 start date, with registration opening in March. For F-1 OPT extensions, your 60-day grace period means you need to start interviewing well before your current authorization expires. TN status can be processed at the border without long lead times, making it a more flexible option if you qualify and need to start quickly.
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