FORTNA Visa Sponsorship Jobs USA
FORTNA is a logistics automation and supply chain engineering firm with a consistent record of sponsoring permanent residence pathways for international talent. If you're in manufacturing, engineering, or operations and need Green Card sponsorship, FORTNA is a legitimate option worth researching.
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Get Access To All JobsINTRODUCTION
FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.
At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.
Position Summary
The Incident Manager is responsible for leading the real-time response to high-impact incidents across complex automated warehouse environments. This role ensures rapid service restoration by coordinating internal engineering teams, customer operations, third-party vendors, and executive stakeholders during Priority 1 and major Priority 2 incidents.
The successful candidate brings a calm, authoritative presence under pressure, technical fluency in automation and IT/OT systems, and excels at structured communication during chaotic scenarios.
KEY RESPONSIBILITIES
Major Incident Response
- Act as the single point of coordination for Priority 1 incidents and select Priority 2 incidents affecting customer operations.
- Lead incident bridge calls, facilitate troubleshooting efforts, and escalate issues appropriately across teams from activation to resolution.
- Ensure accurate documentation of incident details and actions taken throughout the incident lifecycle.
- Mobilize and coordinate multi-disciplinary teams (Controls, Software, Infrastructure, and third parties).
- Track investigation and restoration efforts; ensure all workstreams are aligned.
- Engage executive stakeholders with timely, structured updates.
Communication & Stakeholder Management
- Deliver clear and concise incident communications tailored to technical and non-technical audiences.
- Ensure status updates are shared at agreed intervals (e.g., 15/30/60 min cadence).
- Manage expectations of facilities operations leaders, customer support teams, and executive stakeholders.
Root Cause & Continuous Improvement
- Initiate and facilitate Post-Incident Reviews.
- Partner with Engineering, Problem Management, and Customer Service to document root causes, drive corrective actions, and ensure customers are informed of resolution outcomes.
- Recommend improvements to automation monitoring, alerting, and recovery playbooks.
Process Ownership & Governance
- Ensure adherence to Incident Management policy and escalation matrix.
- Own and report on key incident metrics — including mean time to acknowledge (MTTA), mean time to resolution (MTTR), and SLA compliance — with regular reporting to leadership.
- Drive process development and optimization initiatives to reduce incident frequency, severity, and customer impact.
- Maintain and train on major incident playbooks, runbooks, and response templates.
REQUIRED QUALIFICATIONS
- 5+ years of experience in incident or service management within automated, technical, or industrial environments.
- Demonstrated experience managing high-severity incidents (preferably in OT/IT or warehouse automation).
- Strong knowledge of one or more of the following: PLCs, SCADA, WES/WMS, controls systems, industrial networks.
- Familiarity with Salesforce, ServiceNow, Jira Service Desk, or similar ticketing platforms.
- Excellent verbal and written communication skills — especially during high-pressure situations.
- Ability to lead cross-functional teams without direct authority.
PREFERRED QUALIFICATIONS
- ITIL Foundation certification or higher.
- Experience with automation platforms such as AutoStore, Dematic, Honeywell Intelligrated, or Swisslog.
- Experience with on-call rotation leadership or 24/7 support environments.
- Familiarity with monitoring tools and telemetry (e.g., Ignition, PRTG, DataDog, Grafana).
WORK ENVIRONMENT
- Role requires frequent on-site presence at customer facilities.
- Availability for on-call rotation and after-hours escalations is expected.
- Must be comfortable working across global teams and time zones.
The base salary range for this role is $87,600 to $131,300. This base salary range represents the low and high end of the base salary range for this position. Actual base salary offered will vary based on various factors including but not limited to location, level, job-related knowledge, skills, experience, and performance.
This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.
It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.
INTRODUCTION
FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.
At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.
Position Summary
The Incident Manager is responsible for leading the real-time response to high-impact incidents across complex automated warehouse environments. This role ensures rapid service restoration by coordinating internal engineering teams, customer operations, third-party vendors, and executive stakeholders during Priority 1 and major Priority 2 incidents.
The successful candidate brings a calm, authoritative presence under pressure, technical fluency in automation and IT/OT systems, and excels at structured communication during chaotic scenarios.
KEY RESPONSIBILITIES
Major Incident Response
- Act as the single point of coordination for Priority 1 incidents and select Priority 2 incidents affecting customer operations.
- Lead incident bridge calls, facilitate troubleshooting efforts, and escalate issues appropriately across teams from activation to resolution.
- Ensure accurate documentation of incident details and actions taken throughout the incident lifecycle.
- Mobilize and coordinate multi-disciplinary teams (Controls, Software, Infrastructure, and third parties).
- Track investigation and restoration efforts; ensure all workstreams are aligned.
- Engage executive stakeholders with timely, structured updates.
Communication & Stakeholder Management
- Deliver clear and concise incident communications tailored to technical and non-technical audiences.
- Ensure status updates are shared at agreed intervals (e.g., 15/30/60 min cadence).
- Manage expectations of facilities operations leaders, customer support teams, and executive stakeholders.
Root Cause & Continuous Improvement
- Initiate and facilitate Post-Incident Reviews.
- Partner with Engineering, Problem Management, and Customer Service to document root causes, drive corrective actions, and ensure customers are informed of resolution outcomes.
- Recommend improvements to automation monitoring, alerting, and recovery playbooks.
Process Ownership & Governance
- Ensure adherence to Incident Management policy and escalation matrix.
- Own and report on key incident metrics — including mean time to acknowledge (MTTA), mean time to resolution (MTTR), and SLA compliance — with regular reporting to leadership.
- Drive process development and optimization initiatives to reduce incident frequency, severity, and customer impact.
- Maintain and train on major incident playbooks, runbooks, and response templates.
REQUIRED QUALIFICATIONS
- 5+ years of experience in incident or service management within automated, technical, or industrial environments.
- Demonstrated experience managing high-severity incidents (preferably in OT/IT or warehouse automation).
- Strong knowledge of one or more of the following: PLCs, SCADA, WES/WMS, controls systems, industrial networks.
- Familiarity with Salesforce, ServiceNow, Jira Service Desk, or similar ticketing platforms.
- Excellent verbal and written communication skills — especially during high-pressure situations.
- Ability to lead cross-functional teams without direct authority.
PREFERRED QUALIFICATIONS
- ITIL Foundation certification or higher.
- Experience with automation platforms such as AutoStore, Dematic, Honeywell Intelligrated, or Swisslog.
- Experience with on-call rotation leadership or 24/7 support environments.
- Familiarity with monitoring tools and telemetry (e.g., Ignition, PRTG, DataDog, Grafana).
WORK ENVIRONMENT
- Role requires frequent on-site presence at customer facilities.
- Availability for on-call rotation and after-hours escalations is expected.
- Must be comfortable working across global teams and time zones.
The base salary range for this role is $87,600 to $131,300. This base salary range represents the low and high end of the base salary range for this position. Actual base salary offered will vary based on various factors including but not limited to location, level, job-related knowledge, skills, experience, and performance.
This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.
It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.
Job Roles at FORTNA
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Get Access To All JobsTips for Finding FORTNA Visa Sponsorship Jobs USA
Target engineering and operations roles
FORTNA's sponsorship activity is concentrated in technical and operational disciplines tied to logistics automation and systems integration. Focus your applications on roles where your engineering or technical background directly supports their manufacturing and supply chain work.
Understand that FORTNA leans toward Green Card sponsorship
FORTNA's sponsorship history skews heavily toward permanent residence pathways rather than temporary work visas. If you're on OPT or CPT and need a long-term immigration solution, this makes FORTNA a particularly strong fit for your career planning.
Highlight relevant technical credentials early
FORTNA sponsors EB-2 and EB-3 categories, both of which require demonstrated professional qualifications. Lead with your degree, professional experience, and any specialized certifications in your resume and cover letter to align with their sponsorship criteria from the start.
Canadian candidates should flag TN eligibility
FORTNA sponsors TN visas, making them accessible for Canadian professionals in qualifying USMCA occupations like engineering. If you're Canadian and your role falls under TN-eligible categories, mention your TN eligibility explicitly, it simplifies the sponsorship process for both sides.
Engage during OPT or CPT, not after it expires
FORTNA has sponsored F-1 OPT and CPT candidates, but timing matters. Start your application process while your work authorization is active, not in your final weeks. A proactive timeline gives FORTNA room to initiate a Green Card process before your status becomes urgent.
Use Migrate Mate to confirm FORTNA's open sponsored roles
Not every FORTNA job listing will mention visa sponsorship upfront. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history and find FORTNA roles where international candidates have a genuine path to support.
Frequently Asked Questions
Does FORTNA sponsor H-1B visas?
Based on available sponsorship data, FORTN visaA does not have a track record of sponsoring H-1B visas. Their immigration support is focused on Green Card pathways, specifically EB-2 and EB-3, along with TN visas for Canadian professionals and F-1 OPT and CPT for students. If H-1B visa sponsorship is a requirement for you, clarify this directly with FORTN visaA's recruiting team before investing in the application process.
What visa types does FORTNA sponsor?
FORTNA sponsors EB-2 and EB-3 Green Cards, TN visas for Canadian nationals in qualifying occupations, and F-1 OPT and CPT for students on active work authorization. Their sponsorship is oriented toward permanent residence rather than temporary nonimmigrant status, which makes them a strong long-term option for international professionals in logistics, engineering, and supply chain roles.
Which roles at FORTNA are most likely to receive visa sponsorship?
FORTNA's sponsored roles tend to cluster in technical and engineering disciplines that support logistics automation, systems integration, and supply chain operations. Positions in software engineering, mechanical engineering, controls engineering, and project management align most closely with their sponsorship history. Roles requiring advanced degrees are more likely to qualify for EB-2 sponsorship, while others may fall under EB-3.
How do I find open roles at FORTNA that include visa sponsorship?
Not every job posting at FORTNA explicitly states whether sponsorship is available for that specific role. Migrate Mate tracks verified sponsorship data by employer, so you can browse FORTNA's open positions with confidence that their immigration support is documented and current. Start there to identify roles where international candidates have a realistic path forward.
How do I approach the Green Card process timeline when applying to FORTNA?
Green Card sponsorship through EB-2 or EB-3 is a multi-step process that typically takes years from PERM labor certification to final approval, depending on your country of birth and priority date. Start conversations about sponsorship early in the interview process, not after you receive an offer. Confirming FORTNA's willingness and internal process upfront helps you plan around your current work authorization timeline without gaps.