Customer Service Jobs at Grand Hotel with Visa Sponsorship
Customer Service roles at Grand Hotel sit at the core of the guest experience, from front desk and concierge to reservations and guest relations. Grand Hotel has an active record of sponsoring visa holders for these positions, making it a realistic target if you're navigating the H-2B pathway into U.S. hospitality work.
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Get Access To All JobsPROPERTY DESCRIPTION:
Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island!
Overview:
We are looking for a Reservations Agent to join our remote team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about Grand Hotel & Mackinac Island, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today!
QUALIFICATIONS
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Excellent organizational skills and attention to detail
- Basic computer skills and experience with reservation software
- Ability to work flexible hours, including weekends and holidays
- Positive attitude and willingness to learn and grow in the role
BENEFITS:
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
PROPERTY DESCRIPTION:
Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island!
Overview:
We are looking for a Reservations Agent to join our remote team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about Grand Hotel & Mackinac Island, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today!
QUALIFICATIONS
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Excellent organizational skills and attention to detail
- Basic computer skills and experience with reservation software
- Ability to work flexible hours, including weekends and holidays
- Positive attitude and willingness to learn and grow in the role
BENEFITS:
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
See all 39+ Customer Service at Grand Hotel jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at Grand Hotel Jobs
Tailor your resume to hotel operations
Guest-facing hospitality roles at Grand Hotel prioritize communication, problem-solving under pressure, and property management system experience. Highlight specific platforms like Opera or Maestro, and quantify service outcomes where you can, not just job duties.
Understand the H-2B seasonal filing window
H-2B visas follow a strict DOL-defined filing calendar tied to your start date. Grand Hotel's hospitality cycle means petitions often target peak seasons, so confirm your target start date early and work backward from USCIS processing timelines to avoid missing the window.
Verify your employer's E-Verify enrollment before signing
H-2B sponsors are required to use E-Verify for employment eligibility. Before accepting an offer from Grand Hotel, confirm their active enrollment status through the E-Verify employer search tool so there are no compliance surprises on your first day.
Search open Customer Service roles using Migrate Mate
Grand Hotel posts Customer Service openings that are tied to active sponsorship. Use Migrate Mate to filter specifically for H-2B-eligible positions at Grand Hotel so you're only applying to roles where sponsorship is already part of the hiring plan.
Prepare references who can speak to guest service situations
Grand Hotel hiring managers for Customer Service roles frequently ask behavioral questions about handling difficult guests or high-volume check-in periods. Line up references from hospitality supervisors who can speak directly to those scenarios, not just general character references.
Clarify cap-count status during your offer conversation
H-2B visas are subject to an annual congressionally mandated numerical cap, and returning workers may qualify for an exemption. Ask Grand Hotel's HR contact early whether they're filing under the returning worker exemption so you understand your position in the queue.
Customer Service at Grand Hotel jobs are hiring across the US. Find yours.
Find Customer Service at Grand Hotel JobsFrequently Asked Questions
Does Grand Hotel sponsor H-1B visas for Customer Service roles?
Grand Hotel's sponsorship activity for Customer Service positions is concentrated in the H-2B category, which is designed for temporary nonagricultural workers in seasonal industries like hospitality. H-1B visas require a specialty occupation with a minimum of a bachelor's degree in a specific field, a threshold most Customer Service roles don't meet. If you're seeking long-term placement, discuss your specific situation directly with Grand Hotel's HR team.
How do I apply for Customer Service jobs at Grand Hotel?
Start by identifying active Customer Service openings at Grand Hotel that are tied to visa sponsorship eligibility. Migrate Mate lets you browse and filter Grand Hotel's open roles specifically by visa type, so you can focus on positions where H-2B sponsorship is already part of the offer. Once you identify a role, apply directly and follow up to confirm the sponsorship timeline before your interview.
Which visa types does Grand Hotel use for Customer Service positions?
The H-2B visa is the primary pathway Grand Hotel uses for Customer Service hires, covering roles like front desk agents, concierge staff, and guest relations associates during peak periods. H-2B is a temporary work visa for non-agricultural seasonal roles, administered by both USCIS and DOL. It's role-specific and employer-sponsored, meaning your authorization is tied directly to the Grand Hotel position.
What qualifications does Grand Hotel expect for Customer Service roles?
Grand Hotel typically looks for prior guest-facing hospitality experience, strong verbal communication skills, and comfort with property management systems used in hotel operations. Fluency in English is usually required, and additional languages can strengthen your application significantly given the international guest mix at most full-service hotels. Formal hospitality credentials help but are often secondary to demonstrable service experience.
How do I understand the timeline for H-2B sponsorship at Grand Hotel?
H-2B petitions must be filed with USCIS after DOL certifies the employer's temporary labor need, and the entire process needs to begin months before your intended start date. Grand Hotel's seasonal hospitality calendar often drives filing windows toward spring or summer peaks. USCIS publishes current H-2B processing times on its website, and confirming your start date with Grand Hotel early gives you the clearest picture of where you stand in that timeline.
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