Customer Service Management Jobs at Grand Hotel with Visa Sponsorship
Customer Service Management roles at Grand Hotel sit at the intersection of hospitality operations and guest experience leadership. Grand Hotel has a track record of sponsoring foreign nationals for these positions, working through established visa pathways to bring qualified hospitality professionals onto its management team.
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Get Access To All JobsProperty Description:
Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island!
Overview:
This is a seasonal position from April thru October 2026. Housing provided.
We are seeking an experienced and motivated Retail Store Manager to oversee daily store operations, drive sales performance, and deliver an exceptional customer experience. The ideal candidate is a strong leader with a passion for retail, team development, and operational excellence.
Key Responsibilities:
- Manage and supervise store operations, including opening and closing procedures
- Lead, train, and motivate a team of retail team members to achieve sales targets
- Monitor sales performance and implement strategies to increase revenue
- Ensure high levels of customer satisfaction through excellent service
- Maintain store appearance, merchandising standards, and inventory accuracy
- Handle customer concerns and resolve issues professionally
- Oversee scheduling, payroll, and staff performance evaluations
- Ensure compliance with company policies and procedures
Qualifications
- Previous cash handling experience
- 2-3 years of prior retail/hotel experience
- Sufficient grade math skills required
- Ability to communicate effectively with the public and other employees
- Read, write and speak English fluently
- Proficient computer skills, with knowledge of Micros and Excel preferred
Benefits:
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Property Description:
Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island!
Overview:
This is a seasonal position from April thru October 2026. Housing provided.
We are seeking an experienced and motivated Retail Store Manager to oversee daily store operations, drive sales performance, and deliver an exceptional customer experience. The ideal candidate is a strong leader with a passion for retail, team development, and operational excellence.
Key Responsibilities:
- Manage and supervise store operations, including opening and closing procedures
- Lead, train, and motivate a team of retail team members to achieve sales targets
- Monitor sales performance and implement strategies to increase revenue
- Ensure high levels of customer satisfaction through excellent service
- Maintain store appearance, merchandising standards, and inventory accuracy
- Handle customer concerns and resolve issues professionally
- Oversee scheduling, payroll, and staff performance evaluations
- Ensure compliance with company policies and procedures
Qualifications
- Previous cash handling experience
- 2-3 years of prior retail/hotel experience
- Sufficient grade math skills required
- Ability to communicate effectively with the public and other employees
- Read, write and speak English fluently
- Proficient computer skills, with knowledge of Micros and Excel preferred
Benefits:
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Grand Hotel Jobs
Frame Your Hospitality Credentials for U.S. Standards
Grand Hotel's H-2B sponsorship process requires your work history to map clearly to U.S. hospitality management norms. Document team sizes you've led, guest satisfaction metrics you've owned, and any front-of-house or rooms division scope, these translate directly to what hiring managers here evaluate.
Target Seasonal Hiring Windows Strategically
H-2B visas are tied to seasonal or peak-period workforce needs, so Grand Hotel typically initiates sponsorship around those filing windows. Apply well before the busy season your target property services, late applications often miss the DOL certification timeline entirely.
Understand What H-2B Covers for Management Roles
H-2B is a temporary nonimmigrant classification, meaning your authorization is tied to Grand Hotel's specific petition and petitioned period. If your role expands or your start date shifts, USCIS must be notified, confirm these terms with HR before signing anything.
Ask About the DOL Certification Stage Early
Before USCIS can approve an H-2B petition, Grand Hotel's employer of record must obtain a temporary labor certification from the DOL. This step adds lead time to your start date, so clarify where the process stands when you receive a verbal offer.
Browse Open Roles Before Reaching Out Directly
Use Migrate Mate to find current Customer Service Management openings at Grand Hotel filtered by visa sponsorship type. Applying through a listing that already confirms H-2B sponsorship intent saves you from pursuing roles where sponsorship isn't actually on the table.
Prepare for a Multi-Property Interview Process
Grand Hotel operates across multiple locations, and Customer Service Management candidates are often assessed for fit across properties, not just one opening. Be ready to discuss flexibility on location and the types of hospitality environments, resort, urban, conference-focused, where you've built your management experience.
Customer Service Management at Grand Hotel jobs are hiring across the US. Find yours.
Find Customer Service Management at Grand Hotel JobsFrequently Asked Questions
Does Grand Hotel sponsor H-1B visas for Customer Service Managements?
Grand Hotel's primary visa sponsorship pathway for Customer Service Management roles is the H-2B, which covers temporary or seasonal nonimmigrant workers. The H-1B is designed for specialty occupations typically requiring a specialized bachelor's degree, and customer service management roles in hospitality do not consistently meet USCIS's specialty occupation threshold. If long-term work authorization is your goal, discuss your situation directly with Grand Hotel's HR team.
How do I apply for Customer Service Management jobs at Grand Hotel?
Start by finding open Customer Service Management listings at Grand Hotel that confirm visa sponsorship. Migrate Mate lets you filter by employer and visa type so you can identify the right openings before applying. From there, submit a resume that emphasizes guest experience leadership, team management scope, and any multilingual capabilities, since these consistently surface in Grand Hotel's hiring criteria for this function.
Which visa types are commonly used for Customer Service Management roles at Grand Hotel?
The H-2B nonimmigrant visa is the primary pathway Grand Hotel uses for Customer Service Management sponsorship. H-2B is issued for temporary or peak-season staffing needs and is employer-specific, meaning your authorization is tied to Grand Hotel's petition. The visa is renewable in increments up to a three-year maximum cumulative stay, after which a period outside the U.S. is required before reapplying.
What qualifications and experience does Grand Hotel expect for Customer Service Management roles?
Grand Hotel typically looks for candidates with direct supervisory experience in a hotel or resort environment, covering functions like front desk operations, guest relations, or concierge management. Demonstrated ability to manage shift schedules, resolve guest escalations, and coordinate across housekeeping or food and beverage teams strengthens your profile significantly. Multilingual ability is an asset given the international guest base at many Grand Hotel properties.
How do I estimate the timeline from application to starting work at Grand Hotel on an H-2B visa?
The H-2B process involves two sequential government steps before you can start: DOL temporary labor certification, then USCIS petition approval. Combined, these stages typically take several months, and Grand Hotel must initiate the process well ahead of your intended start date. Factor in consular processing time if you're applying from outside the U.S. Confirm the current petition status with Grand Hotel's HR team as early as possible in your offer discussions.
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