Customer Support Jobs at Grand Hotel with Visa Sponsorship
Customer Support roles at Grand Hotel sit at the center of the guest experience, covering front desk operations, reservations, and guest services across hospitality properties. Grand Hotel has a track record of sponsoring seasonal and ongoing Customer Support staff through visa programs, making it a real target for international candidates in this field.
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Get Access To All JobsPROPERTY DESCRIPTION:
Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island!
Overview:
We are looking for a Reservations Agent to join our remote team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about Grand Hotel & Mackinac Island, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today!
QUALIFICATIONS
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Excellent organizational skills and attention to detail
- Basic computer skills and experience with reservation software
- Ability to work flexible hours, including weekends and holidays
- Positive attitude and willingness to learn and grow in the role
BENEFITS:
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
PROPERTY DESCRIPTION:
Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island!
Overview:
We are looking for a Reservations Agent to join our remote team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about Grand Hotel & Mackinac Island, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today!
QUALIFICATIONS
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Excellent organizational skills and attention to detail
- Basic computer skills and experience with reservation software
- Ability to work flexible hours, including weekends and holidays
- Positive attitude and willingness to learn and grow in the role
BENEFITS:
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
See all 39+ Customer Support at Grand Hotel jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Grand Hotel roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Grand Hotel Jobs
Match your resume to hospitality terminology
Grand Hotel's Customer Support roles prioritize guest-facing language over generic office skills. Use terms like front desk operations, reservations management, and guest relations rather than 'customer service representative' to signal direct hospitality experience to their hiring team.
Pursue H-2B sponsorship in the right season
H-2B visas are tied to seasonal demand periods, and Grand Hotel's Customer Support hiring typically peaks before high-traffic seasons. Filing happens months in advance, so target your application outreach well before the season you intend to work.
Verify your employer's DOL registration early
Before accepting any offer, confirm Grand Hotel has filed the required H-2B labor certification with the DOL for your specific role and work location. This certification must predate your visa petition, and gaps there delay your start date significantly.
Build multilingual skills into your application
Hospitality employers including Grand Hotel consistently prioritize Customer Support candidates who speak a second language fluently. Listing verified language proficiency on your resume and referencing it in your cover letter directly addresses a real gap they hire internationally to fill.
Browse open Customer Support listings through Migrate Mate
Filter by Grand Hotel and Customer Support roles on Migrate Mate to surface active visa-sponsored positions. It lets you identify which locations are currently hiring internationally so you can target your outreach where sponsorship is actually available right now.
Confirm your I-94 status before your assignment ends
H-2B status is tied to the specific employer and end date on your petition. If Grand Hotel extends your assignment or transfers you to another property, USCIS requires an amended petition before your current authorized period expires to avoid a status gap.
Customer Support at Grand Hotel jobs are hiring across the US. Find yours.
Find Customer Support at Grand Hotel JobsFrequently Asked Questions
Does Grand Hotel sponsor H-1B visas for Customer Supports?
H-1B sponsorship for Customer Support roles at Grand Hotel is uncommon. These positions typically do not meet the specialty occupation threshold that H-1B requires, meaning a specific bachelor's degree in a directly related field must be a standard requirement for the role. Grand Hotel's primary sponsorship pathway for Customer Support is the H-2B visa, which is designed for temporary, seasonal non-agricultural work in exactly this type of hospitality setting.
How do I apply for Customer Support jobs at Grand Hotel?
Start by searching for active Customer Support openings at Grand Hotel that explicitly indicate visa sponsorship availability. Migrate Mate is the recommended place to browse these listings in one place. When you apply, tailor your resume to highlight guest-facing hospitality experience and any multilingual ability. Given the seasonal nature of H-2B roles, move quickly once a listing is live because petition slots fill ahead of DOL cap deadlines.
Which visa types does Grand Hotel typically use for Customer Support roles?
The H-2B visa is the primary pathway Grand Hotel uses to sponsor Customer Support workers. H-2B is designed for temporary positions tied to a seasonal or peak-demand period, which aligns with how hospitality properties staff their front desk and guest services functions. In limited cases, candidates already holding valid work authorization through other visa categories may be considered, but H-2B is the standard sponsorship vehicle for this role type.
What qualifications does Grand Hotel expect for sponsored Customer Support roles?
Grand Hotel's Customer Support positions generally expect prior experience in front-facing hospitality environments such as hotel front desk, reservations, or concierge roles. A formal degree is not typically required, but demonstrated fluency in guest communication, point-of-sale or property management software familiarity, and the ability to handle high-volume guest interactions are common expectations. Multilingual ability is a genuine differentiator given the international guest mix at large hotel properties.
How do I understand the H-2B timeline when targeting Grand Hotel?
H-2B petitions follow a strict sequence: Grand Hotel must first obtain a certified temporary labor certification from the DOL, then file the I-129 petition with USCIS, and only then can you apply for a visa at a U.S. consulate. The full process from DOL filing to visa issuance can take three to four months. USCIS also enforces an annual H-2B cap, and demand regularly hits that ceiling early in each half-year period, so late applications risk missing the available slots entirely.
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