Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a high-impact ServiceNow Platform Technology Lead to join our Pacific Life Technology End-User Services Team in Charlotte, NC.

How you'll help us move forward:

Platform Operability

• Define and maintain the technical architecture of the ServiceNow platform.

• Design scalable solutions across multiple ServiceNow products and business units.

• Ensure solutions follow platform best practices and minimize customization.

• Provide guidance on data model, integrations, and security architecture.

Solution Design

• Lead architecture and design for complex implementations.

• Review solution designs created by developers.

• Ensure reuse of platform capabilities and avoid duplication.

Development Standards

• Establish and enforce development standards such as:

• Update set strategy

• Scoped application structure

• Naming conventions

• Integration standards

• Conduct architecture and code reviews.

• Design and Develop based on story acceptance criteria.

Integration Operability

• Design integrations between ServiceNow and enterprise systems.

• Define best practices for:

• REST / SOAP APIs

• MID Server architecture

• Event-driven integrations

• Work with middleware teams when needed.

CMDB & Data Strategy

• Ensure proper design and governance of the CMDB and CSDM model.

• Guide teams on service mapping, discovery, and data quality.

• Partner with CMDB team members to define ownership and lifecycle management of configuration items.

Platform Performance & Health

• Monitor instance performance and scalability.

• Identify and reduce technical debt.

• Support upgrade planning and platform modernization.

Delivery Support

• Provide architectural guidance during:

• Backlog refinement

• Sprint planning

• Solution design sessions

• Mentor developers and administrators.

• Support troubleshooting of complex platform issues.

The experience you bring:

• 8–10+ years in IT

• 6–10+ years hands-on with ServiceNow

• Experience implementing multiple ServiceNow modules across an enterprise

• Experience leading architecture for medium to large implementations

Technical Expertise

• ServiceNow platform architecture

• ITSM best practices

• CMDB / CSDM

• Integration design

• Flow Designer / Automation

• Scoped applications

• Instance performance optimization

• Security and access design

Certifications

• ServiceNow Certified System Administrator

• ServiceNow Certified Application Developer

What makes you stand out:

• ServiceNow Certified Implementation Specialist – ITSM

• ServiceNow Certified Technical Architect (or working toward it)

Core Competencies

• Platform governance

• Technical leadership

• Solution design

• Stakeholder communication

• Problem solving

• Platform optimization

You can be who you are.

People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

Compensation may vary from the posted range and will be adjusted to reflect the local market

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Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$125,100.00 - $152,900.00

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.