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INTRODUCTION

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.

DESCRIPTION

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

KEY RESPONSIBILITIES:

The Manager - Technology Products is responsible for developing and implementing United Cargo's technology product strategy for our CRM, Salesforce (SFDC). This individual functions as the business "owner" of the system and is accountable for any work being proposed or performed within the platform. Manager is the primary point of contact for the business users, IT counterparts, Cargo LST and technology vendor staff to ensure all system-related activities are aligned with strategic direction. The Manager is well-educated on system functionality and uses that knowledge to provide direction internally. Their objectives are to optimize platform performance potential and realize business goals.

Manager directs all activities of cross-functional system users thereby promoting a "working together" environment and reducing silos (i.e. matrix organization). Manager partners closely with IT and vendor counterparts to manage and coordinate all technology deliverables, including development and maintenance work for Salesforce. The successful individual will have a solid command of Salesforce capabilities and the vision for United Cargo. They will leverage a working knowledge of Salesforce and its capabilities to realize synergies among various Cargo Salesforce applications, including but not limited to, Contact Center email management, claims processing, field sales contact management, and Pardot email program.

• Develop and Implement Strategic Direction for Salesforce - Lead the planning and strategy development for technology deliverables to ensure a coordinated approach that aligns with Cargo's strategic direction. Ensure that strategy and the supporting tactics enable highly competitive capabilities for the Cargo organization.
• Manage Salesforce Functionality - Optimize system performance by identifying and actioning automation and process opportunities. Manage the intake funnel for user requests. Assess requests and determine viability and priority. Partner with stakeholders to guide the development and implementation of the workstream, while leveraging a strong working knowledge of the system.
• Communication/Relationships - Function as the primary point of contact, representing the business, for Salesforce Cargo user community, Cargo IT and technology vendor staff. Provide direction and guidance to direct reports and other internal stakeholders to ensure alignment with strategy. Communicate strategy and progress to Cargo leadership, keeping them abreast of new developments and the competitive landscape. Effectively manage the intake funnel, request prioritization process and progress of each request.

Note: This is a Chicago-based hybrid role with in-office requirements 50% of the time. This role will also travel up to 20% of the time.

QUALIFICATIONS

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree or equivalent experience
• 3+ years of proven Salesforce experience
• Experience in leading/managing a broad-based cross-functional team
• Demonstrated experience successfully cross-collaborating with stakeholders on technology initiatives
• Proven experience in developing and implementing strategies for large-scale technology initiatives
• A strong, hands-on working knowledge of Salesforce functionality and capabilities
• Strategic vision & planning skills
• Proven project management, analytical & presentation skills
• Strong communication skills (verbal & written) with leadership, project management team & stakeholders

What will help you propel from the pack (Preferred Qualifications):

• MBA
• Salesforce Certified Advanced Administrator
• Working knowledge of Cargo industry technology platform
• Being a subject matter expert in the noted technology platform
• Experience in functioning as the primary business owner for a technology platform

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

The base pay range for this role is $102,220.00 to $133,194.00.

The base salary range/hourly rate listed is dependent on job-related factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com.