Minimum annual compensation: 160000
Maximum annual compensation: 180000

Join Groupe SEB and contribute to better living around the world! As a global reference in small domestic and professional equipment, we make a real impact through our 45 iconic brands – Tefal, Seb, Rowenta, Moulinex, Krups, and many more – present in over 150 countries. Every second, 13 products are sold, manufactured in our 50 industrial and logistic sites. Our success relies on the diversity of talents, the richness of individual journeys, and an inclusive and respectful work environment. We are firmly committed to fighting all forms of discrimination. If you have a disability, we are here to listen and adapt your recruitment journey.

Background & Purpose of the Job:

The Director, Global Cruise Business leads and expands all cruise-related activities within SEB Professional Beverage, driving profitable growth, operational excellence, and outstanding customer satisfaction across global cruise operators and key stakeholders. Combining strategic vision with an entrepreneurial mindset, this role brings strong commercial leadership and hands-on operational expertise to grow the business, strengthen partnerships, and deliver innovative beverage solutions tailored to the cruise industry. As a key leader, the Director ensures SEB Professional Beverage is the partner of choice for equipment, solutions, and services worldwide, setting the benchmark for quality, reliability, and customer experience.

Who You Are & What You’ll Do:

Strategic Planning & Market Development:

- Develop mid- and long-term plans for the cruise business, aligned with SEB Professional Beverage strategy.
- Monitor market trends, competition and regulations to identify growth opportunities and risks.
- Provide cruise-specific input to Product Management and R&D for portfolio development.
- Contribute to overall commercial strategy and route to market of SEB Professional Beverage.

Leadership & Team Management:

- Lead, coordinate and develop the global cruise team, including both direct reports and functional/dotted-line roles in US, Germany and UK.
- Define clear objectives, roles, KPIs and ways of working for all contributors to the cruise business, regardless of their local reporting line.
- Establish effective governance (regular calls, review meetings, escalation paths) to ensure alignment across locations and functions.
- Support hiring, onboarding and training of team members, and foster a collaborative, accountable and high-performance culture.
- Engage internal stakeholders to ensure high quality execution of critical business activities for Global Cruise business.

Business Development & Sales Management:

- Define and execute the global commercial strategy for the cruise segment.
- Acquire and develop strategic accounts (cruise lines, shipyards, key partners).
- Lead major negotiations and contracts, ensuring profitable and long-term partnerships.
- Drive upselling and cross-selling of equipment, solutions, services and digital offerings to maximize share of wallet.
- Manage the sales pipeline, forecasting and reporting to ensure transparency and predictability of the cruise business.

Operational & Service Management:

- Oversee end-to-end operations for cruise projects (order intake, planning, logistics, installation), coordinating work done from different locations.
- Manage, in coordination with local operations and warehouse teams, the inventory and logistics for cruise equipment and spare parts.
- Ensure efficient AP/AR and S&OP processes in collaboration with Finance and Supply Chain.
- Coordinate with central and local service organizations and partners to deliver reliable after sales support worldwide.
- Ensure efficient coordination of activities for “moving targets” (ships in different regions, short port stays, tight project windows).
- Ensure efficient AP/AR and S&OP processes in collaboration with Finance and Supply Chain.

Customer Experience & Relationship Management:

- Ensure high customer satisfaction, acting as escalation point for key accounts.
- Conduct regular reviews and on-board visits to assess performance of equipment and services.
- Identify recurring issues and drive continuous improvement of products, processes and service.
- Promote the use of digital tools (e.g. CRM) and best practices across the cruise activities.

What You’ll Need to Succeed:

Education & Professional Background:

- Bachelor’s degree in Business, Engineering, Hospitality Management, or a related field (Master’s degree is a plus).
- Proven experience in a leadership role combining commercial (sales) responsibility with operational oversight in an international B2B environment.
- Demonstrated success in key account management and complex contract negotiations.
- Experience within the cruise industry and/or professional hospitality or beverage equipment sectors is highly desirable.
- Track record of effectively leading and collaborating with intercultural teams in both direct and matrix structures.

Skills & Competencies:

- Inspiring leadership and strong influencing skills, particularly within matrix organizations.
- Entrepreneurial mindset with a strategic outlook and hands-on approach to execution.
- Exceptional sales, negotiation, and relationship-building capabilities.
- Solid understanding of operations, supply chain, warehousing, and service processes.
- Strong analytical thinking, problem-solving, and decision-making skills, supported by sound financial acumen.
- Customer-centric mindset with excellent communication and interpersonal skills.
- Adaptable and comfortable navigating complexity, fast-paced environments, and evolving priorities.
- Proficient in CRM systems and standard business tools; experience with S&OP is an advantage.
- Fluent in English; additional languages are a plus.
- Willingness to travel internationally, including visits to shipyards and onboard cruise vessels.

Why SEB Professional North America?

At SEB Professional North America, we believe great careers are built where people feel supported, challenged, and inspired. Whether you’re working from one of our offices or enjoying a flexible work arrangement between the two, we’re committed to providing benefits, resources, and a culture that helps you thrive both professionally and personally.

What We Offer:

- Comprehensive Medical, Dental, and Vision Coverage with a generous employer contribution
- 401(k) Retirement Plan with company match to help you plan
- Company-Paid Life Insurance for added peace of mind
- 12 Paid Holidays to recharge and spend time with what matters most
- Additional Voluntary Benefits and Employee Discount Programs
- A Positive, Inclusive Work Culture that genuinely values work-life balance
- Annual incentive bonus eligibility

Compensation:

Salary range of $160,000–$180,000, commensurate with experience.

If you’re looking for an opportunity to make an impact, grow your career, and be part of a dynamic, collaborative team, SEB Professional North America is the place for you. Apply today and take the next step in your career journey.

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SEB Professional is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. For more information, please see “Know Your Rights: Workplace Discrimination is Illegal” Poster. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRUSA@groupeseb.com

Groupe SEB invites any applicant and/or employee to review the Company’s written Affirmative Action Plan. This plan is available for inspection upon request by contacting HRUSA@groupeseb.com.