StubHub H-1B Visa Sponsorship Jobs USA
StubHub sponsors H-1B visas across its technology, data, and product teams, making it a viable option for international candidates in the ticketing and live events space. The company has a consistent H-1B sponsorship track record, particularly for engineering and software roles.
Find StubHub JobsOverview
Showing 5 of 14+ StubHub H-1B Visa Sponsorship Jobs USA
See all StubHub H-1B Visa Sponsorship Jobs USA
Sign up for free to unlock all listings, filter by visa type, and get alerts for new StubHub H-1B Visa Sponsorship Jobs USA.
Get Access To All JobsINTRODUCTION
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
As an Executive Customer Care and Social Media Specialist, you will take the lead in resolving high-level executive and social media inquiries with urgency, professionalism, and strategic insight. This pivotal role requires exemplary communication skills, advanced problem-solving capabilities, and a proven ability to consistently exceed productivity and performance expectations. You will act as a primary brand ambassador, proficiently managing both escalated customer complaints and real-time social media interactions. Success in this role involves not only resolving immediate issues but also proactively identifying and addressing systemic problems to prevent future escalations. We aim to be recognized as the best and most trusted customer experience brand in the world!
This Full-Time position may require weekend, holiday, daytime, and/or evening hours.
This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.
Executive Care:
- Manage escalated customer inquiries from high-ranking executives, ensuring timely and effective resolutions.
- Tackle complex issues including Attorney General inquiries, concierge escalations, and consumer complaint platform escalations with professionalism and precision.
- Communicate difficult messages with empathy, effectively de-escalating challenging situations.
- Collaborate with cross-functional teams to implement improvements based on issue analysis, enhancing executive customer experiences.
- Maintain meticulous records of interactions and resolutions to track trends and outcomes.
- Additional duties as assigned.
Social Media:
- Serve as a frontline ambassador on social media channels, swiftly addressing customer inquiries, comments, and concerns with enthusiasm and professionalism while ensuring a positive, professional presence that aligns with the company's brand values.
- Utilize thorough research to resolve customer issues, aiming to provide a first-contact resolution whenever possible.
- Monitor and moderate online community discussions to maintain respectful and relevant interactions.
- Display comprehensive knowledge of products, services, and policies, providing expert-level support and guidance.
- Create and update community articles that serve as a comprehensive resource for customers, providing them with a one-stop solution that reduces the need for direct inquiries.
- Additional duties as assigned.
Who You Are
- Data-Driven Decision Making: Make informed decisions based on comprehensive data analysis, customer feedback, and organizational objectives.
- Proactive Problem-Solving: Utilizes advanced analytical skills to identify root causes of complex issues, anticipate future challenges, and implement proactive solutions to prevent escalations.
- Strategic Communication: Effectively conveys policy guidelines, decisioning, and resolutions to customers, team members, and management with a focus on strategic impact and long-term objectives.
- Attention to Detail and Quality: Ensures accuracy and quality in all aspects of escalated issue resolution, maintaining high standards of excellence and customer satisfaction.
- Empathy: Display deep empathy and patience, crucial for handling sensitive executive escalations and social media interactions.
- Technical Proficiency: Skilled in navigating social media platforms and CRM systems, with an understanding of social media platforms.
- Adaptability: Flexibly respond to changing priorities and maintain effectiveness in a dynamic environment.
What You've Done
- 2+ years of customer service experience required.
- 1+ year(s) experience handling executive customer escalations concerns preferred.
- Has a solid understanding of the social media landscape (e.g., Facebook, Twitter, Instagram, Snapchat, TikTok).
- Prior experience supporting social media platforms preferred.
What we Offer
- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
- Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base pay is one component of StubHub’s total compensation and competitive benefits package, which includes 401(k), paid time off, paid parental leave, and comprehensive health benefits.
Base Range
$22 - $22 USD
About us
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world - from sports to music, comedy to dance, festivals to theater - StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.
For California Residents: California Job Applicant Privacy Notice found here
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
INTRODUCTION
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
As an Executive Customer Care and Social Media Specialist, you will take the lead in resolving high-level executive and social media inquiries with urgency, professionalism, and strategic insight. This pivotal role requires exemplary communication skills, advanced problem-solving capabilities, and a proven ability to consistently exceed productivity and performance expectations. You will act as a primary brand ambassador, proficiently managing both escalated customer complaints and real-time social media interactions. Success in this role involves not only resolving immediate issues but also proactively identifying and addressing systemic problems to prevent future escalations. We aim to be recognized as the best and most trusted customer experience brand in the world!
This Full-Time position may require weekend, holiday, daytime, and/or evening hours.
This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.
Executive Care:
- Manage escalated customer inquiries from high-ranking executives, ensuring timely and effective resolutions.
- Tackle complex issues including Attorney General inquiries, concierge escalations, and consumer complaint platform escalations with professionalism and precision.
- Communicate difficult messages with empathy, effectively de-escalating challenging situations.
- Collaborate with cross-functional teams to implement improvements based on issue analysis, enhancing executive customer experiences.
- Maintain meticulous records of interactions and resolutions to track trends and outcomes.
- Additional duties as assigned.
Social Media:
- Serve as a frontline ambassador on social media channels, swiftly addressing customer inquiries, comments, and concerns with enthusiasm and professionalism while ensuring a positive, professional presence that aligns with the company's brand values.
- Utilize thorough research to resolve customer issues, aiming to provide a first-contact resolution whenever possible.
- Monitor and moderate online community discussions to maintain respectful and relevant interactions.
- Display comprehensive knowledge of products, services, and policies, providing expert-level support and guidance.
- Create and update community articles that serve as a comprehensive resource for customers, providing them with a one-stop solution that reduces the need for direct inquiries.
- Additional duties as assigned.
Who You Are
- Data-Driven Decision Making: Make informed decisions based on comprehensive data analysis, customer feedback, and organizational objectives.
- Proactive Problem-Solving: Utilizes advanced analytical skills to identify root causes of complex issues, anticipate future challenges, and implement proactive solutions to prevent escalations.
- Strategic Communication: Effectively conveys policy guidelines, decisioning, and resolutions to customers, team members, and management with a focus on strategic impact and long-term objectives.
- Attention to Detail and Quality: Ensures accuracy and quality in all aspects of escalated issue resolution, maintaining high standards of excellence and customer satisfaction.
- Empathy: Display deep empathy and patience, crucial for handling sensitive executive escalations and social media interactions.
- Technical Proficiency: Skilled in navigating social media platforms and CRM systems, with an understanding of social media platforms.
- Adaptability: Flexibly respond to changing priorities and maintain effectiveness in a dynamic environment.
What You've Done
- 2+ years of customer service experience required.
- 1+ year(s) experience handling executive customer escalations concerns preferred.
- Has a solid understanding of the social media landscape (e.g., Facebook, Twitter, Instagram, Snapchat, TikTok).
- Prior experience supporting social media platforms preferred.
What we Offer
- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
- Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base pay is one component of StubHub’s total compensation and competitive benefits package, which includes 401(k), paid time off, paid parental leave, and comprehensive health benefits.
Base Range
$22 - $22 USD
About us
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world - from sports to music, comedy to dance, festivals to theater - StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.
For California Residents: California Job Applicant Privacy Notice found here
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
Job Roles at StubHub
See all StubHub Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new StubHub roles.
Get Access To All JobsTips for Finding StubHub H-1B Jobs
Target technical and product roles
StubHub's H-1B sponsorship is concentrated in software engineering, data science, and product management. Focus your applications on these departments, where the company has an established pattern of sponsoring international candidates.
Understand StubHub's business context
StubHub operates at the intersection of retail, marketplace technology, and live events. Framing your skills around scalable marketplace platforms, consumer-facing product development, or data-driven pricing strengthens your fit for sponsored roles.
Verify sponsorship history before applying
Not every open role at StubHub comes with H-1B sponsorship. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history, saving you time on roles that won't support a visa petition.
Apply well before the April H-1B cap deadline
StubHub must file H-1B cap petitions by early April for an October start date. Aim to secure an offer by January or February to give the company adequate time to prepare your petition and supporting documentation.
Prepare for employer-specific sponsorship questions
Hiring managers at retail and tech companies often assess whether the role genuinely requires specialized knowledge. Come ready to articulate how your degree and expertise directly apply to the specific position StubHub is filling.
Highlight experience with marketplace or e-commerce platforms
StubHub competes on its platform's scale and reliability. Candidates with backgrounds in high-volume e-commerce, dynamic pricing systems, or consumer marketplace products are well-positioned for the technical roles most likely to receive H-1B sponsorship.
StubHub H-1B Visa Sponsorship: Frequently Asked Questions
Does StubHub sponsor H-1B visas?
Yes, StubHub sponsors H-1B visas. The company has a consistent sponsorship history, primarily for roles in software engineering, data science, and product management. Sponsorship is not guaranteed for every open position, so confirming visa support directly with the recruiter early in the process is important.
Which roles and departments at StubHub are most likely to receive H-1B sponsorship?
H-1B sponsorship at StubHub is most common in technology and product functions, including software engineering, data engineering, machine learning, and product management. Business and operations roles occasionally qualify, but sponsorship for those positions is less consistent. Roles requiring a specific technical degree are the strongest candidates for H-1B support.
How do I navigate the H-1B application process at StubHub?
Once StubHub extends an offer and confirms sponsorship, the company works with an immigration attorney to file your H-1B petition. You'll provide educational credentials, employment documentation, and personal information. StubHub initiates the Labor Condition Application with the Department of Labor before filing Form I-129 with USCIS on your behalf.
How do I find H-1B sponsored jobs at StubHub?
You can search StubHub's careers page directly, but filtering specifically for visa-sponsored roles isn't always straightforward. Migrate Mate aggregates verified H-1B sponsor data so you can identify StubHub openings alongside other confirmed sponsors, helping you prioritize applications where sponsorship is genuinely available rather than assumed.
What timeline should I expect for H-1B sponsorship at StubHub?
Cap-subject H-1B petitions must be filed in April for an October 1 start date. Securing an offer by January or February gives StubHub time to prepare your petition before the registration window opens in March. If you're transferring from another H-1B employer, StubHub can file a cap-exempt transfer and you can start sooner.
What is the prevailing wage for H-1B jobs at StubHub?
H-1B employers must pay at least the prevailing wage, which is determined when they file the Labor Condition Application with the Department of Labor. The rate is based on the role, location, and experience level, and ensures international hires are paid comparably to U.S. workers in the same position. You can look up prevailing wage rates for any occupation and location using the DOL's OFLC Wage Search tool.