Customer Service Jobs at Hanger with Visa Sponsorship
Customer Service roles at Hanger sit at the intersection of healthcare operations and patient-facing support, covering everything from orthotics and prosthetics intake coordination to insurance verification and appointment scheduling. Hanger has a track record of sponsoring international talent across multiple visa categories for this function.
See All Customer Service at Hanger JobsOverview
Showing 5 of 29+ Customer Service Jobs at Hanger jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 29+ Customer Service Jobs at Hanger
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Jobs at Hanger.
Get Access To All JobsINTRODUCTION
The Customer Service Representative – Returns & Demo Programs plays a critical role in supporting Fillauer’s commitment to exceptional customer service and operational excellence. This position is responsible for product return tasks, coordinating product demo activities, and supporting repair and retread processes. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced, collaborative environment. This role requires strong communication skills, ERP system proficiency, and the ability to balance multiple priorities while maintaining a high level of professionalism.
ROLE AND RESPONSIBILITIES
- Serve as the primary point of contact for all product return inquiries via phone and email, ensuring timely and professional communication with customers.
- Initiate Return Material Authorizations (RMAs) in the Epicor ERP system ensuring compliance with Fillauer’s return and warranty policies.
- Oversee the product demo program for three product lines: prosthetic feet, activity-specific prosthetics (TRS), and SPL2. Responsibilities include: reviewing and approving demo requests, creating and processing demo-related sales orders, maintaining accurate records, and ensuring timely return of demo items.
- Receive and process physical product returns for product repairs and hook retread services, including: creating customer sales orders and coordinating work with assembly and hook room teams.
- Investigate and resolve credit requests related to product returns, pricing discrepancies, freight overcharges, and other refund scenarios.
- Create and process credit memos in Epicor ERP system.
- Maintain detailed records of customer interactions and return activities in both the customer service ticketing system and Epicor ERP system.
- Research and resolve discrepancies when returned products do not match system data, ensuring alignment between physical inventory and ERP records.
- Support the customer service team with overflow tasks including: sales order and quote entry, product availability and inquiry support, and estimated ship date and tracking information.
- Collaborate cross-functionally with departments including customer service, warehouse, assembly, engineering, sales, and education to ensure seamless operations and customer satisfaction.
- Participate in team meetings, contributing to discussions, problem-solving, and continuous improvement initiatives.
- Maintain a clean, safe, and organized work environment in accordance with company standards.
- Demonstrate a high level of professionalism, patience, and empathy in all customer and internal interactions.
- Identify opportunities for process improvement in return handling and demo pool management.
- Perform other duties as assigned to support the success of the organization.
BASIC QUALIFICATIONS
- Minimum Education Requirement: High School Diploma, GED or equivalent
- 2+ years of experience in customer service, returns processing, or sales support, preferably in a manufacturing or durable medical device environment
- Experience with Enterprise Resource Planning (ERP) systems (Epicor preferred) and customer service ticketing platforms
- Excellent verbal and written communication skills
- Proficient in MS Office Suite, including Teams, SharePoint, Excel, Word and Outlook
- Excellent organizational and time management abilities
- Ability to work independently and collaboratively across departments
- Comfortable receiving calls through an automated call center
- Ability to stand periodically for short periods of time
- Ability to lift and handle returned products as needed (up to 20 lbs)
INTRODUCTION
The Customer Service Representative – Returns & Demo Programs plays a critical role in supporting Fillauer’s commitment to exceptional customer service and operational excellence. This position is responsible for product return tasks, coordinating product demo activities, and supporting repair and retread processes. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced, collaborative environment. This role requires strong communication skills, ERP system proficiency, and the ability to balance multiple priorities while maintaining a high level of professionalism.
ROLE AND RESPONSIBILITIES
- Serve as the primary point of contact for all product return inquiries via phone and email, ensuring timely and professional communication with customers.
- Initiate Return Material Authorizations (RMAs) in the Epicor ERP system ensuring compliance with Fillauer’s return and warranty policies.
- Oversee the product demo program for three product lines: prosthetic feet, activity-specific prosthetics (TRS), and SPL2. Responsibilities include: reviewing and approving demo requests, creating and processing demo-related sales orders, maintaining accurate records, and ensuring timely return of demo items.
- Receive and process physical product returns for product repairs and hook retread services, including: creating customer sales orders and coordinating work with assembly and hook room teams.
- Investigate and resolve credit requests related to product returns, pricing discrepancies, freight overcharges, and other refund scenarios.
- Create and process credit memos in Epicor ERP system.
- Maintain detailed records of customer interactions and return activities in both the customer service ticketing system and Epicor ERP system.
- Research and resolve discrepancies when returned products do not match system data, ensuring alignment between physical inventory and ERP records.
- Support the customer service team with overflow tasks including: sales order and quote entry, product availability and inquiry support, and estimated ship date and tracking information.
- Collaborate cross-functionally with departments including customer service, warehouse, assembly, engineering, sales, and education to ensure seamless operations and customer satisfaction.
- Participate in team meetings, contributing to discussions, problem-solving, and continuous improvement initiatives.
- Maintain a clean, safe, and organized work environment in accordance with company standards.
- Demonstrate a high level of professionalism, patience, and empathy in all customer and internal interactions.
- Identify opportunities for process improvement in return handling and demo pool management.
- Perform other duties as assigned to support the success of the organization.
BASIC QUALIFICATIONS
- Minimum Education Requirement: High School Diploma, GED or equivalent
- 2+ years of experience in customer service, returns processing, or sales support, preferably in a manufacturing or durable medical device environment
- Experience with Enterprise Resource Planning (ERP) systems (Epicor preferred) and customer service ticketing platforms
- Excellent verbal and written communication skills
- Proficient in MS Office Suite, including Teams, SharePoint, Excel, Word and Outlook
- Excellent organizational and time management abilities
- Ability to work independently and collaboratively across departments
- Comfortable receiving calls through an automated call center
- Ability to stand periodically for short periods of time
- Ability to lift and handle returned products as needed (up to 20 lbs)
See all 29+ Customer Service at Hanger jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Hanger roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Hanger Jobs
Frame your credentials around healthcare compliance
Hanger operates in a regulated medical environment, so certifications in healthcare administration, HIPAA compliance, or medical billing strengthen your profile far more than general customer service credentials. Translate any clinical-adjacent experience into your resume explicitly.
Target clinic support roles over corporate openings
Hanger's customer-facing positions are concentrated at the clinic level, handling patient intake and insurance coordination. These roles turn over more frequently and have broader hiring pipelines than corporate positions, giving you more entry points to pursue sponsorship.
Confirm E-Verify enrollment before applying
Hanger participates in E-Verify, which is a requirement for sponsoring work visas. Verifying this upfront lets you approach the application and offer conversation with confidence rather than raising it as an unknown late in the process.
Use Migrate Mate to filter Hanger's open roles by visa type
Browsing every Hanger posting manually to identify which ones are sponsorship-eligible wastes time. Migrate Mate lets you filter Customer Service openings at Hanger specifically by the visa categories they support, so you only apply where your status fits.
Align your TN documentation to a qualifying occupation
TN visa eligibility for Canadian and Mexican nationals requires fitting a NAFTA-listed occupation. For Hanger's Customer Service roles, positions tied to medical records management or healthcare administration are the most defensible TN categories to present at the port of entry.
Customer Service at Hanger jobs are hiring across the US. Find yours.
Find Customer Service at Hanger JobsFrequently Asked Questions
Does Hanger sponsor H-1B visas for Customer Service?
Yes, Hanger has sponsored H-1B visas for Customer Service roles. These positions typically involve healthcare operations work such as insurance verification, patient intake coordination, or billing support, which can qualify as specialty occupations depending on the role's requirements. Your offer letter and job description need to clearly reflect degree-level responsibilities to support the H-1B petition.
How do I apply for Customer Service jobs at Hanger?
Applications go through Hanger's careers portal on their website, where you can filter by location and function. If you need visa sponsorship, Migrate Mate is the fastest way to identify which open Customer Service roles at Hanger are listed as sponsorship-eligible, saving you from applying to positions that won't support your status.
Which visa types does Hanger commonly use for Customer Service hires?
Hanger has sponsored H-1B visas and also supports F-1 OPT and CPT for students gaining practical training in healthcare operations roles. TN visas are an option for qualified Canadian and Mexican nationals if the position maps to an eligible NAFTA occupation category. The right visa type depends on your nationality, education, and the specific role structure.
What qualifications does Hanger expect for Customer Service roles?
Most Customer Service positions at Hanger require experience in a healthcare setting, familiarity with insurance verification or medical billing workflows, and comfort working with electronic health record systems. Roles that support H-1B sponsorship typically require at minimum a bachelor's degree in a relevant field such as healthcare administration, business, or a related discipline.
How do I plan my timeline if I need Hanger to sponsor an H-1B?
USCIS opens H-1B registration in March for a cap lottery, with an October 1 start date if selected. If you're on OPT, your employer needs to file before your work authorization expires. Start conversations with Hanger's HR team no later than January or February to confirm sponsorship intent and give enough lead time for the petition process.
See which Customer Service at Hanger employers are hiring and sponsoring visas right now.
Search Customer Service at Hanger Jobs