Customer Service Jobs at HD Supply with Visa Sponsorship
HD Supply's Customer Service roles sit at the core of its distribution and wholesale operations, supporting contractors, facilities managers, and maintenance professionals across the country. HD Supply has a track record of sponsoring work visas for qualified Customer Service candidates, making it a realistic target for international job seekers.
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Get Access To All JobsUSABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, it is our goal to remain the industry’s top technical and customer service leader.
Location: 3400 Cumberland Blvd SE. Atlanta, GA 30339
Schedule: 8:30am-5pm MON-FRI (WEEKENDS OFF)
Pay: $17.50-18hr DOE
Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time
Proficiency with Microsoft Outlook/Word/Excel
High-Volume Call-Center Experience preferred
Must be able to pass a background/drug test
Job Summary
Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.
Major Tasks, Responsibilities, and Key Accountabilities
- Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
- Performs necessary follow-up to ensure customer service expectations are met.
- Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
- Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Resolves customer issues including issuance of credit concessions.
- Refers complex, non-standard problems to supervisor.
Nature and Scope
- Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
- Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
- None.
Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- No travel required.
Education and Experience
HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, it is our goal to remain the industry’s top technical and customer service leader.
Location: 3400 Cumberland Blvd SE. Atlanta, GA 30339
Schedule: 8:30am-5pm MON-FRI (WEEKENDS OFF)
Pay: $17.50-18hr DOE
Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time
Proficiency with Microsoft Outlook/Word/Excel
High-Volume Call-Center Experience preferred
Must be able to pass a background/drug test
Job Summary
Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.
Major Tasks, Responsibilities, and Key Accountabilities
- Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
- Performs necessary follow-up to ensure customer service expectations are met.
- Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
- Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Resolves customer issues including issuance of credit concessions.
- Refers complex, non-standard problems to supervisor.
Nature and Scope
- Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
- Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
- None.
Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- No travel required.
Education and Experience
HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Get Access To All JobsTips for Finding Customer Service Jobs at HD Supply Jobs
Frame Your Experience Around B2B Service
HD Supply serves commercial contractors and facilities teams, not retail consumers. Tailor your resume to show experience handling high-volume accounts, technical product inquiries, or order management workflows. Generic customer service experience is harder to position without that B2B angle.
Target Roles With Defined Specialty Requirements
H-1B sponsorship requires a specialty occupation with a degree requirement tied to the role. Distribution-focused Customer Service positions that involve supply chain coordination, logistics systems, or technical account management are stronger candidates for H-1B eligibility than general service desk roles.
Verify HD Supply's E-Verify Enrollment Before Applying
F-1 OPT employment requires your employer to be E-Verify enrolled. Confirm HD Supply's enrollment status through the E-Verify employer search before your interview stage, so you're not negotiating this detail after receiving an offer.
Bring Up Sponsorship Directly in Recruiter Screens
HD Supply's recruiting process for Customer Service roles typically includes an early phone screen. State your visa status and sponsorship need in that first conversation. It avoids wasted rounds and signals you understand the employer's process, not just the job itself.
Build Your Profile Around HD Supply's Open Roles
Search Migrate Mate to browse active Customer Service openings at HD Supply filtered by sponsorship type. Matching your visa category to roles where HD Supply has already sponsored similar positions gives you a sharper, more targeted application strategy.
Understand the PERM Timeline for Green Card Pathways
If your goal is permanent residence through EB-2 or EB-3, PERM labor certification typically takes 12 to 18 months with DOL before the I-140 petition stage. Factor that into conversations with HD Supply's HR team early so expectations are aligned from the start.
Customer Service at HD Supply jobs are hiring across the US. Find yours.
Find Customer Service at HD Supply JobsFrequently Asked Questions
Does HD Supply sponsor H-1B visas for Customer Service?
HD Supply does sponsor H-1B visas, including for roles within its Customer Service function. Sponsorship is most consistent for positions that involve defined technical or analytical responsibilities tied to a specific degree field, such as supply chain operations, logistics coordination, or systems-based account management. General service desk roles with no degree requirement are harder to qualify under H-1B specialty occupation standards.
How do I apply for Customer Service jobs at HD Supply?
You can apply directly through HD Supply's careers portal or browse open Customer Service positions filtered by sponsorship type on Migrate Mate. Before applying, confirm the role matches your visa category. For H-1B or TN candidates, look for positions that list a relevant degree as required rather than preferred, since that distinction directly affects sponsorship eligibility.
Which visa types does HD Supply commonly sponsor for Customer Service roles?
HD Supply has sponsored H-1B, TN, F-1 OPT, F-1 CPT, and Green Card pathways including EB-2 and EB-3 for qualifying employees. TN is available to Canadian and Mexican nationals in eligible professional categories. F-1 OPT and CPT are commonly used entry points for recent graduates before transitioning to H-1B sponsorship in subsequent years.
What qualifications does HD Supply expect for Customer Service roles?
HD Supply typically looks for experience in B2B customer environments, familiarity with order management or ERP systems, and the ability to handle high-volume account support. For visa-sponsored roles, a bachelor's degree in business, supply chain, or a related field strengthens both your application and the employer's ability to file a specialty occupation petition with USCIS.
How do I time my application around visa sponsorship deadlines?
H-1B petitions must be filed by April 1 for an October 1 start date, so back-calculate from that window when targeting HD Supply roles. If you're on F-1 OPT, your employment must begin before your OPT end date. Starting the application process three to four months before your authorization expires gives HD Supply's HR and legal teams adequate runway for the USCIS filing process.
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