Senior Devops Engineer Jobs at Hopper with Visa Sponsorship
Senior Devops Engineer jobs at Hopper involve building the infrastructure behind a high-scale travel platform, where these roles are central to the engineering teams' work. Hopper has a track record of sponsoring work visas for strong engineering candidates, making it a realistic target if you need H-1B visa or employment-based Green Card support.
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Get Access To All JobsAbout The Team
The Customer Experience (CX) Product team owns the entire post-booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions. We build and operate the systems that enable fast, high-quality support at scale, including:
- Customer self-serve experiences within the Hopper app and partner-integrated flows
- Internal agent platforms that enable efficient, high-quality human resolution
- HTS Assist, Hopper’s flagship agentic AI platform, used internally and offered as a B2B solution for global travel partners
Together, these platforms support millions of travelers across chat, voice, web, and third-party channels, powering seamless post-booking experiences worldwide.
About The Job
As a Software Engineer on the CX Platform team, you will design, build, and evolve the core systems behind Hopper’s post-booking experience. Your work will directly impact customers, internal support agents, and the continued expansion of HTS Assist across AI-driven voice and chat. You’ll collaborate closely with Product, Design, AI, Data, and Operations partners to deliver intelligent, scalable customer service systems, including conversational AI workflows, self-service customer journeys, internal tools used by thousands of agents, and infrastructure that enables partner-specific experiences. You’ll report to a Senior Engineering Manager and work alongside engineers focused on platform services, integrations, AI orchestration, and self-service UX.
What Would Your Day-to-day Look Like
- Design, build, and improve the backend and/or full-stack systems that power HTS Assist, internal agent tools, and customer self-serve flows.
- Develop scalable APIs, microservices, and orchestration logic that support complex post-booking journeys across AI, chat, voice, and web.
- Partner with product, design, AI, and operations teams to deliver features that streamline customer experiences and enhance agent efficiency.
- Integrate with external systems, such as telephony, CRM, identity, or booking platforms, to support both internal use cases and partner deployments.
- Own features end-to-end, from technical design through implementation, testing, deployment, monitoring, and iteration.
- Contribute to architectural decisions, code reviews, reliability improvements, and ongoing enhancements to engineering best practices.
- Analyze system performance and user behavior to identify opportunities for automation, optimization, and cost reduction.
Minimum Qualifications
- 3+ years of experience in software engineering, ideally building large-scale distributed systems or customer-facing applications
- A strong technical background with modern frontend and backend development, distributed systems, APIs, and cloud infrastructure
- Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems
- Experience with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar)
- Ability to break down complex problems, make pragmatic tradeoffs, and ship iteratively
- Strong communication skills and comfort collaborating with cross-functional teams
Preferred Qualifications
- Experience with conversational AI, LLM orchestration, or automation systems
- Experience building customer service, CRM, telephony, contact center, or workflow automation tools
- Familiarity with Scala/Python, React, TypeScript, or modern frontend frameworks for engineers who want to contribute full-stack
- Experience integrating with external systems (e.g., telephony APIs, identity providers, payment gateways, CRMs)
- Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus, though not required
More About Hopper
At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials. While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands. Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
Here are just a few stats that demonstrate the company’s recent growth:
- Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS channels every year.
- Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
- Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.
- Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels.
- As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.
Hopper has been named the #1 most innovative company in travel by Fast Company. We have raised over $750 million USD of private capital and are backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.
Compensation Range: $150K - $300K
About The Team
The Customer Experience (CX) Product team owns the entire post-booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions. We build and operate the systems that enable fast, high-quality support at scale, including:
- Customer self-serve experiences within the Hopper app and partner-integrated flows
- Internal agent platforms that enable efficient, high-quality human resolution
- HTS Assist, Hopper’s flagship agentic AI platform, used internally and offered as a B2B solution for global travel partners
Together, these platforms support millions of travelers across chat, voice, web, and third-party channels, powering seamless post-booking experiences worldwide.
About The Job
As a Software Engineer on the CX Platform team, you will design, build, and evolve the core systems behind Hopper’s post-booking experience. Your work will directly impact customers, internal support agents, and the continued expansion of HTS Assist across AI-driven voice and chat. You’ll collaborate closely with Product, Design, AI, Data, and Operations partners to deliver intelligent, scalable customer service systems, including conversational AI workflows, self-service customer journeys, internal tools used by thousands of agents, and infrastructure that enables partner-specific experiences. You’ll report to a Senior Engineering Manager and work alongside engineers focused on platform services, integrations, AI orchestration, and self-service UX.
What Would Your Day-to-day Look Like
- Design, build, and improve the backend and/or full-stack systems that power HTS Assist, internal agent tools, and customer self-serve flows.
- Develop scalable APIs, microservices, and orchestration logic that support complex post-booking journeys across AI, chat, voice, and web.
- Partner with product, design, AI, and operations teams to deliver features that streamline customer experiences and enhance agent efficiency.
- Integrate with external systems, such as telephony, CRM, identity, or booking platforms, to support both internal use cases and partner deployments.
- Own features end-to-end, from technical design through implementation, testing, deployment, monitoring, and iteration.
- Contribute to architectural decisions, code reviews, reliability improvements, and ongoing enhancements to engineering best practices.
- Analyze system performance and user behavior to identify opportunities for automation, optimization, and cost reduction.
Minimum Qualifications
- 3+ years of experience in software engineering, ideally building large-scale distributed systems or customer-facing applications
- A strong technical background with modern frontend and backend development, distributed systems, APIs, and cloud infrastructure
- Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems
- Experience with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar)
- Ability to break down complex problems, make pragmatic tradeoffs, and ship iteratively
- Strong communication skills and comfort collaborating with cross-functional teams
Preferred Qualifications
- Experience with conversational AI, LLM orchestration, or automation systems
- Experience building customer service, CRM, telephony, contact center, or workflow automation tools
- Familiarity with Scala/Python, React, TypeScript, or modern frontend frameworks for engineers who want to contribute full-stack
- Experience integrating with external systems (e.g., telephony APIs, identity providers, payment gateways, CRMs)
- Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus, though not required
More About Hopper
At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials. While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands. Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
Here are just a few stats that demonstrate the company’s recent growth:
- Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS channels every year.
- Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
- Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.
- Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels.
- As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.
Hopper has been named the #1 most innovative company in travel by Fast Company. We have raised over $750 million USD of private capital and are backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.
Compensation Range: $150K - $300K
See all 46+ Senior Devops Engineer Jobs at Hopper
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Senior Devops Engineer Jobs at Hopper.
Get Access To All JobsTips for Finding Senior Devops Engineer Jobs at Hopper
Certify Your Infrastructure Credentials Before Applying
Hopper's DevOps roles lean heavily on cloud-native tooling, Kubernetes, and CI/CD pipelines at scale. Holding current certifications in AWS, GCP, or Terraform signals hands-on depth that hiring managers at travel-tech companies filter for before advancing candidates.
Target Hopper's Platform Reliability Openings Specifically
Hopper posts Senior DevOps roles across multiple teams, but positions tied to platform reliability and infrastructure scaling align most directly with their core travel-booking product. Narrowing your applications to those teams improves fit and speeds up the sponsorship conversation.
Use Migrate Mate to Filter Hopper's Sponsorship-Active Listings
Not every Hopper job posting explicitly flags visa sponsorship availability. Use Migrate Mate to surface Senior DevOps Engineer listings at Hopper that are actively associated with sponsorship, so you're not spending time on roles that won't move forward.
Clarify Sponsorship Type During the Recruiter Screen
Ask the recruiter directly whether the role supports H-1B transfer or new H-1B filing, since those follow different timelines. For new H-1B filings, USCIS's April lottery window means your start date could be October 1 at the earliest, so both sides need to plan around that.
Prepare a Portfolio Showing High-Traffic System Experience
Hopper operates at significant travel-demand scale with traffic spikes around holidays and fare alerts. Documenting specific examples of incident response, capacity planning, or observability work in high-volume environments strengthens your case in both the technical interview and the specialty occupation assessment.
Understand How PERM Timing Affects Your Long-Term Path
If you're targeting an EB-2 or EB-3 Green Card through Hopper, your employer must complete PERM labor certification with DOL before filing an I-140. Starting that conversation during the offer stage, not after onboarding, keeps the timeline aligned with your visa status.
Frequently Asked Questions
Does Hopper sponsor H-1B visas for Senior Devops Engineers?
Yes, Hopper sponsors H-1B visas for Senior DevOps Engineers. The company has a consistent track record of supporting work visa petitions for engineering hires. If you're on an existing H-1B, Hopper can initiate a cap-exempt transfer. New H-1B filings are subject to USCIS's annual lottery, with a registration window each March and an October 1 start date.
How do I apply for Senior Devops Engineer jobs at Hopper?
You can apply through Hopper's careers page or through Migrate Mate, which filters Hopper's Senior DevOps Engineer listings by visa sponsorship availability so you can focus on roles that are actively open to sponsored candidates. Tailor your application to highlight cloud infrastructure experience relevant to high-scale consumer platforms, since that's where Hopper's engineering investment is concentrated.
Which visa types does Hopper commonly use for Senior Devops Engineers?
Hopper sponsors H-1B visas as the primary nonimmigrant work authorization for Senior DevOps Engineers, which requires the role to qualify as a specialty occupation requiring at least a bachelor's degree in a related technical field. For candidates pursuing permanent residence, Hopper supports employment-based Green Card pathways through EB-2 and EB-3 classifications, typically requiring a PERM labor certification filed with the DOL.
What qualifications does Hopper expect for a Senior Devops Engineer?
Hopper's Senior DevOps roles typically require a bachelor's degree in computer science, software engineering, or a related field, alongside substantial hands-on experience with container orchestration, infrastructure as code, and cloud platforms. Given Hopper's travel-industry context, experience handling traffic variability, on-call incident management, and observability tooling is weighted heavily in the evaluation process.
How do I plan the timeline for H-1B sponsorship at Hopper?
If you're starting from outside the U.S. or need a new H-1B cap-subject filing, USCIS opens registration in March and selects petitions via lottery for an October 1 start date. That means coordinating your offer acceptance and onboarding timeline at least six months in advance. For H-1B transfers from another employer, there's no lottery requirement and Hopper can file immediately, with work authorization continuing under portability rules.