Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.

We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.

When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.

We are seeking an IT Intern to join our team. This is a part-time opportunity (20-25 hours per week) based out of the Austin, TX office.

Job Summary

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Service Desk. You will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations, new hire desk setups and other IT related functions.

Responsibilities

• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Document internal procedures
• Assist with onboarding of new users
• Image new computers for deployment to new employees using standard hardware, images and software
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Assign users and computers to proper groups in Active Directory
• Maintain network printers and replace consumables as necessary
• Set up computer desks with monitor, keyboard and mouse for new hires

Required Qualifications

• Enrolled in Computer Science or any IT-related program
• Strong Customer Service skills are required
• Must be self-motivated, energetic with good communication skills
• Experience with Windows Operating Systems, especially Windows 10
• Experience with Microsoft Office Suites
• Experience with Mac OS X preferred
• Experience with iOS and Android devices preferred
• Basic networking knowledge
• Basic computer repair skills
• Strong attention to details and solid analytical skills
• Ability to manage multiple tasks in a flexible, fast-paced environment
• Ability to carry and move 50 lbs. of computer peripherals

This position offers an hourly rate of $19.00 to $20.00. In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!

Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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