Customer Support Jobs at Johnson Controls with Visa Sponsorship
Customer Support roles at Johnson Controls sit at the intersection of technical product knowledge and client relationship management, supporting building systems, HVAC, and security solutions for commercial clients. Johnson Controls has a consistent track record of sponsoring work visas across its customer-facing functions, making it a realistic target for international candidates.
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Get Access To All JobsINTRODUCTION
Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
HERE'S WHAT WE HAVE TO OFFER
- Competitive pay.
- Paid vacation, holidays, and sick time.
- Comprehensive benefits package, including 401K, medical, dental, and vision care – available from day one.
- Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
- Encouraging and collaborative team environment.
- Dedication to safety through our Zero Harm policy.
- Company vehicle, tools, and equipment provided to complete all jobs.
- Scheduling and management support.
- JCI Employee discount programs (The Loop by Perk Spot).
WHAT YOU WILL DO
Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Service and Technical Team Leaders. Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.
Partners effectively with the Service Team Manager to ensure technical service work is scheduled ahead of time and completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.
HOW YOU WILL DO IT
- Parts Ordering/PO Creation Support
- Order materials for Material Only SRs and update SR to the proper status to move forward for invoicing.
- Parts ordering for quoted jobs and SSVs can be delegated by the CRC to the CSC, on an as-needed basis.
- The CSC will update the Special Handling field with the date the parts were RMAs.
- Update the on-call list.
- Supply Chain Finance.
- Various Report Tracking (Fire Alarm Inspection Papers).
- Send quotes to customer.
- Secure PO for deficiency quotes.
- Maintain Customer Bill to Account Information.
- Ensure Specialty tools have been returned.
- AR and AP tasking as directed by the service leaders.
- Request and Send out Certificates of Insurance (COI).
- New Truck Creations.
- Close Inventory Trunks.
- Vendor Set-up.
- Global Preferred Supplier List.
- Fleet.
- Uniforms.
WHAT WE LOOK FOR
Required
- High school diploma or equivalent. Associate of Arts Degree or College degree preferred.
- 5 years of administrative experience with a background in Sales, Operations, and/or Administration.
- Knowledge or experience with a CRM Tool such as Siebel or SalesForce.com.
- Experience in a call center environment preferred.
- Ability to analyze and solve problems with a high degree of accuracy. Must be able to assess issues quickly and provide solutions.
- Highly motivated self-starter with an eye for detail and excellent attendance/ability to work designated hours.
- Desire to learn and work independently with minimal supervision.
- Able to communicate effectively with all levels of end-users in a patient and friendly way to address questions/problems.
- Ability to multi-task and establish work priorities.
- Able to influence diverse teams to accomplish tasks/goals.
- Must have proficient computer skills in the following applications: Advanced Microsoft Word, Excel, PowerPoint, and Internet business application usage.
HIRING HOURLY RANGE: $21-$25 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.
INTRODUCTION
Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
HERE'S WHAT WE HAVE TO OFFER
- Competitive pay.
- Paid vacation, holidays, and sick time.
- Comprehensive benefits package, including 401K, medical, dental, and vision care – available from day one.
- Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
- Encouraging and collaborative team environment.
- Dedication to safety through our Zero Harm policy.
- Company vehicle, tools, and equipment provided to complete all jobs.
- Scheduling and management support.
- JCI Employee discount programs (The Loop by Perk Spot).
WHAT YOU WILL DO
Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Service and Technical Team Leaders. Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.
Partners effectively with the Service Team Manager to ensure technical service work is scheduled ahead of time and completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.
HOW YOU WILL DO IT
- Parts Ordering/PO Creation Support
- Order materials for Material Only SRs and update SR to the proper status to move forward for invoicing.
- Parts ordering for quoted jobs and SSVs can be delegated by the CRC to the CSC, on an as-needed basis.
- The CSC will update the Special Handling field with the date the parts were RMAs.
- Update the on-call list.
- Supply Chain Finance.
- Various Report Tracking (Fire Alarm Inspection Papers).
- Send quotes to customer.
- Secure PO for deficiency quotes.
- Maintain Customer Bill to Account Information.
- Ensure Specialty tools have been returned.
- AR and AP tasking as directed by the service leaders.
- Request and Send out Certificates of Insurance (COI).
- New Truck Creations.
- Close Inventory Trunks.
- Vendor Set-up.
- Global Preferred Supplier List.
- Fleet.
- Uniforms.
WHAT WE LOOK FOR
Required
- High school diploma or equivalent. Associate of Arts Degree or College degree preferred.
- 5 years of administrative experience with a background in Sales, Operations, and/or Administration.
- Knowledge or experience with a CRM Tool such as Siebel or SalesForce.com.
- Experience in a call center environment preferred.
- Ability to analyze and solve problems with a high degree of accuracy. Must be able to assess issues quickly and provide solutions.
- Highly motivated self-starter with an eye for detail and excellent attendance/ability to work designated hours.
- Desire to learn and work independently with minimal supervision.
- Able to communicate effectively with all levels of end-users in a patient and friendly way to address questions/problems.
- Ability to multi-task and establish work priorities.
- Able to influence diverse teams to accomplish tasks/goals.
- Must have proficient computer skills in the following applications: Advanced Microsoft Word, Excel, PowerPoint, and Internet business application usage.
HIRING HOURLY RANGE: $21-$25 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.
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Get Access To All JobsTips for Finding Customer Support Jobs at Johnson Controls Jobs
Align your background with Johnson Controls systems
Customer Support roles here often require familiarity with building automation, HVAC, or security platforms. Highlighting relevant technical support experience or certifications in those verticals signals you can contribute from day one, which strengthens the business case for sponsorship.
Target regional hubs with active support operations
Johnson Controls runs customer support across multiple service and operations centers in the U.S. Prioritize locations tied to manufacturing or field service clusters, where customer-facing headcount tends to be higher and sponsorship decisions move faster.
Ask about LCA timelines during the offer stage
For H-1B transfers or new filings, your employer must file a certified Labor Condition Application with the DOL before USCIS can process the petition. Ask the hiring team what their typical internal lead time is so your start date stays realistic.
Use Migrate Mate to filter open roles by sponsorship type
Johnson Controls posts Customer Support roles across multiple channels, but not all listings flag visa sponsorship clearly. Migrate Mate lets you filter specifically for Johnson Controls openings that support H-1B, TN, or other visa categories, saving you time upfront.
Prepare documentation that bridges degree and role requirements
USCIS scrutinizes specialty occupation status for customer-facing roles. If your degree is in a field adjacent to the job title, gather employer letters and position descriptions that explicitly tie your academic background to the technical requirements of the role.
Customer Support at Johnson Controls jobs are hiring across the US. Find yours.
Find Customer Support at Johnson Controls JobsFrequently Asked Questions
Does Johnson Controls sponsor H-1B visas for Customer Support roles?
Yes, Johnson Controls sponsors H-1B visas for Customer Support positions. Because these roles often involve technical product knowledge tied to building systems or industrial controls, they can meet the specialty occupation standard USCIS requires. Your offer letter and the employer's supporting documentation will need to clearly establish that connection between your degree and the role.
How do I apply for Customer Support jobs at Johnson Controls?
You can apply directly through the Johnson Controls careers site or browse their open Customer Support roles on Migrate Mate, which filters listings by visa sponsorship type. Tailor your application to highlight relevant technical support experience in manufacturing, HVAC, or building automation systems, since those are the product lines most Customer Support teams service.
Which visa types does Johnson Controls typically use for Customer Support hires?
Johnson Controls sponsors H-1B, TN, J-1, and F-1 OPT and CPT for Customer Support roles, along with immigrant visa pathways including EB-2 and EB-3 for longer-term employees. TN is available to Canadian and Mexican nationals in qualifying professional categories. The right visa type depends on your citizenship, degree, and career timeline.
What qualifications does Johnson Controls expect for Customer Support positions?
Most Customer Support roles at Johnson Controls expect a background in engineering, information technology, or a related technical field, combined with client-facing experience. Familiarity with building management systems, HVAC controls, or industrial equipment is a strong differentiator. For sponsored roles, your degree needs to directly support the technical responsibilities outlined in the job description.
How do I think about the H-1B filing timeline if I receive a Customer Support offer from Johnson Controls?
If you need a new H-1B cap-subject petition, USCIS only accepts filings once per year in April, for an October 1 start date. That gap can be six months or longer. If you are already on H-1B with another employer, Johnson Controls can file an H-1B transfer and you can start once USCIS receives the petition, without waiting for approval.
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