Customer Support Jobs at Keysight Technologies with Visa Sponsorship
Keysight Technologies hires Customer Support professionals to help engineers and enterprises get the most from advanced test and measurement equipment. The company has a consistent track record of sponsoring work visas for this function, making it a strong target if you need H-1B or employment-based Green Card sponsorship.
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Get Access To All JobsOverview
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. The Federal Reseller Program Manager is responsible for enabling and facilitating Keysight sales into U.S. Federal Government customers and prime contractors through both authorized and non-authorized reseller partners. This role is essential in scenarios where direct sales are restricted due to mandated government purchasing vehicles (e.g., GSA, SEWP, DLA SOE) or when acquisition rules require multiple competitive bids. This position serves as the central liaison between Federal Resellers, Keysight’s direct Federal sales teams, Customer Care, Credit, Finance, and other internal stakeholders. The Program Manager ensures compliant, competitive, and timely responses to government opportunities while maintaining strong partner relationships and minimizing risk.
Responsibilities
Federal Reseller Strategy & Program Management
- Build, develop, and maintain a high-performing network of authorized Federal Resellers capable of supporting required government purchasing vehicles.
- Identify, vet, and manage Unauthorized Resellers (URs) to enable compliant procurements when authorized partners are unavailable.
- Maintain and administer the UR no-bid list in alignment with Keysight policy and Federal acquisition requirements.
- Evaluate and assign new accounts that appear to be resellers; determine the appropriate engagement model and channel path.
Sales Enablement & Deal Support
- Partner closely with Federal direct sales teams to:
- Ensure accurate and compliant product configurations and solutions are quoted.
- Support deal strategy, forecasting, and pipeline accuracy.
- Provide timely status updates on reseller-supported opportunities.
- Support Federal Primes by coordinating multiple competitive reseller quotes as required by government acquisition regulations.
- Recommend alternatives for discontinued or obsolete products to maintain viable bids and strengthen competitiveness.
Quoting & Pricing Support
- Work with the Customer Care Center (CCC) to manage reseller quote requests with accuracy and strong turnaround times.
- Directly prepare quotes for complex, urgent, or high-visibility government requirements as needed.
- Review and approve UR RFQs, ensuring adherence to Keysight’s pricing strategy and compliance standards.
Account & Financial Management
- Serve as the primary account manager for Federal Reseller partners, including coordination with Credit & Collections.
- Monitor reseller performance, responsiveness, and compliance with program expectations.
- Support the resolution of commercial, contractual, and transactional issues affecting opportunity execution.
Program Operations & Expertise
- Contribute to continuous improvement of Federal reseller processes, tools, and program policies.
- Act as a subject-matter expert on Federal procurement vehicles, reseller engagement models, and compliance considerations.
- Perform additional reseller account management or program support activities as required.
Qualifications
Education & Experience
- Bachelor’s or Master’s degree in Engineering (Electrical, Mechanical, or related technical field preferred).
- Minimum of 8 years of experience in the test & measurement industry and/or U.S. Federal Government market, with strong familiarity with technical products and customer applications.
- At least 10 years of experience in sales, business development, channel/partner management, or related customer-facing roles, with a consistent record of exceeding performance targets.
Technical & Industry Expertise
- Proven experience managing partner or reseller programs, including enablement, performance tracking, compliance, and growth initiatives.
- Deep understanding of indirect sales models, partner ecosystems, and Federal procurement practices.
- Strong analytical and problem-solving skills with the ability to assess complex deal structures, pricing scenarios, and channel strategies.
Leadership & Collaboration
- Strong leadership presence with the ability to influence, align, and collaborate across diverse cross-functional teams (Sales, CCC, Finance, Legal, Credit, etc.).
- Demonstrated ability to manage conflict, resolve issues, and drive forward momentum in time-sensitive, high-visibility situations.
Communication & Interpersonal Skills
- Excellent communication, negotiation, and relationship-building capabilities, with the ability to present confidently to internal and external stakeholders.
- High degree of professionalism and customer focus, especially in mission-critical Federal environments.
Preferred Qualifications
- MBA or related business education is a strong plus.
- Experience working directly with Federal purchasing vehicles (GSA, SEWP, DLA SOE) and Federal Primes is highly desirable.
Compensation
- Pay will vary by region and is based on experience, education, and skills; most offers will be between the minimum and the midpoint of the Salary Range.
- California Minimum: $205,890.00, Midpoint: $274,520, Maximum: $343,150
- CO, TX, NC, GA Minimum: $191,190 Midpoint: $254,910, Maximum: $318,640
US Employees May Be Eligible For The Following Benefits
- Medical, dental and vision
- Health Savings Account
- Health Care and Dependent Care Flexible Spending Accounts
- Life, Accident, Disability insurance
- Business Travel Accident and Business Travel Health
- 401(k) Plan
- Flexible Time Off, Paid Holidays
- Paid Family Leave
- Discounts, Perks
- Tuition Reimbursement
- Adoption Assistance
- ESPP (Employee Stock Purchase Plan)
Keysight is an Equal Opportunity Employer.
Overview
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. The Federal Reseller Program Manager is responsible for enabling and facilitating Keysight sales into U.S. Federal Government customers and prime contractors through both authorized and non-authorized reseller partners. This role is essential in scenarios where direct sales are restricted due to mandated government purchasing vehicles (e.g., GSA, SEWP, DLA SOE) or when acquisition rules require multiple competitive bids. This position serves as the central liaison between Federal Resellers, Keysight’s direct Federal sales teams, Customer Care, Credit, Finance, and other internal stakeholders. The Program Manager ensures compliant, competitive, and timely responses to government opportunities while maintaining strong partner relationships and minimizing risk.
Responsibilities
Federal Reseller Strategy & Program Management
- Build, develop, and maintain a high-performing network of authorized Federal Resellers capable of supporting required government purchasing vehicles.
- Identify, vet, and manage Unauthorized Resellers (URs) to enable compliant procurements when authorized partners are unavailable.
- Maintain and administer the UR no-bid list in alignment with Keysight policy and Federal acquisition requirements.
- Evaluate and assign new accounts that appear to be resellers; determine the appropriate engagement model and channel path.
Sales Enablement & Deal Support
- Partner closely with Federal direct sales teams to:
- Ensure accurate and compliant product configurations and solutions are quoted.
- Support deal strategy, forecasting, and pipeline accuracy.
- Provide timely status updates on reseller-supported opportunities.
- Support Federal Primes by coordinating multiple competitive reseller quotes as required by government acquisition regulations.
- Recommend alternatives for discontinued or obsolete products to maintain viable bids and strengthen competitiveness.
Quoting & Pricing Support
- Work with the Customer Care Center (CCC) to manage reseller quote requests with accuracy and strong turnaround times.
- Directly prepare quotes for complex, urgent, or high-visibility government requirements as needed.
- Review and approve UR RFQs, ensuring adherence to Keysight’s pricing strategy and compliance standards.
Account & Financial Management
- Serve as the primary account manager for Federal Reseller partners, including coordination with Credit & Collections.
- Monitor reseller performance, responsiveness, and compliance with program expectations.
- Support the resolution of commercial, contractual, and transactional issues affecting opportunity execution.
Program Operations & Expertise
- Contribute to continuous improvement of Federal reseller processes, tools, and program policies.
- Act as a subject-matter expert on Federal procurement vehicles, reseller engagement models, and compliance considerations.
- Perform additional reseller account management or program support activities as required.
Qualifications
Education & Experience
- Bachelor’s or Master’s degree in Engineering (Electrical, Mechanical, or related technical field preferred).
- Minimum of 8 years of experience in the test & measurement industry and/or U.S. Federal Government market, with strong familiarity with technical products and customer applications.
- At least 10 years of experience in sales, business development, channel/partner management, or related customer-facing roles, with a consistent record of exceeding performance targets.
Technical & Industry Expertise
- Proven experience managing partner or reseller programs, including enablement, performance tracking, compliance, and growth initiatives.
- Deep understanding of indirect sales models, partner ecosystems, and Federal procurement practices.
- Strong analytical and problem-solving skills with the ability to assess complex deal structures, pricing scenarios, and channel strategies.
Leadership & Collaboration
- Strong leadership presence with the ability to influence, align, and collaborate across diverse cross-functional teams (Sales, CCC, Finance, Legal, Credit, etc.).
- Demonstrated ability to manage conflict, resolve issues, and drive forward momentum in time-sensitive, high-visibility situations.
Communication & Interpersonal Skills
- Excellent communication, negotiation, and relationship-building capabilities, with the ability to present confidently to internal and external stakeholders.
- High degree of professionalism and customer focus, especially in mission-critical Federal environments.
Preferred Qualifications
- MBA or related business education is a strong plus.
- Experience working directly with Federal purchasing vehicles (GSA, SEWP, DLA SOE) and Federal Primes is highly desirable.
Compensation
- Pay will vary by region and is based on experience, education, and skills; most offers will be between the minimum and the midpoint of the Salary Range.
- California Minimum: $205,890.00, Midpoint: $274,520, Maximum: $343,150
- CO, TX, NC, GA Minimum: $191,190 Midpoint: $254,910, Maximum: $318,640
US Employees May Be Eligible For The Following Benefits
- Medical, dental and vision
- Health Savings Account
- Health Care and Dependent Care Flexible Spending Accounts
- Life, Accident, Disability insurance
- Business Travel Accident and Business Travel Health
- 401(k) Plan
- Flexible Time Off, Paid Holidays
- Paid Family Leave
- Discounts, Perks
- Tuition Reimbursement
- Adoption Assistance
- ESPP (Employee Stock Purchase Plan)
Keysight is an Equal Opportunity Employer.
See all 11+ Customer Support at Keysight Technologies jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Keysight Technologies roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Keysight Technologies Jobs
Frame your technical background for test equipment
Keysight's Customer Support roles often require hands-on familiarity with electronic test and measurement instruments. Tailor your resume to highlight experience troubleshooting signal analyzers, oscilloscopes, or RF equipment rather than generic IT or SaaS support work.
Target roles tied to Keysight's enterprise accounts
Keysight supports customers in aerospace, semiconductor, and communications sectors. Applying to Customer Support positions aligned with these verticals increases your chances, since specialized domain knowledge makes sponsorship a clearer business case for the hiring manager.
Use Migrate Mate to surface active sponsorship openings
Not every Customer Support listing at Keysight explicitly mentions visa sponsorship. Use Migrate Mate to filter verified sponsorship-eligible roles at Keysight so you spend time applying to positions where your immigration status won't be an obstacle.
Clarify your work authorization status before the offer stage
Bring up your visa status after a hiring manager expresses genuine interest, not in the initial screen. For H-1B holders already in the U.S., confirm whether Keysight will file an H-1B transfer, which keeps you continuously authorized without waiting on a new lottery selection.
Understand the PERM timeline if you want a Green Card
Keysight sponsors EB-2 and EB-3 Green Cards, which require PERM labor certification through the DOL before USCIS can adjudicate your immigrant petition. That process alone can take 12 to 18 months, so start the conversation with your future manager early in your tenure.
Prepare multilingual or regional support credentials
Keysight serves global customers and frequently hires Customer Support staff who can support non-English-speaking markets. Certifications in Japanese, Korean, or German customer communication, paired with technical knowledge, strengthen your profile for roles where sponsorship is routinely approved.
Customer Support at Keysight Technologies jobs are hiring across the US. Find yours.
Find Customer Support at Keysight Technologies JobsFrequently Asked Questions
Does Keysight Technologies sponsor H-1B visas for Customer Supports?
Yes, Keysight Technologies sponsors H-1B visas for Customer Support roles. The company has a consistent history of filing H-1B petitions across technical and support functions, particularly for positions requiring specialized knowledge of electronic test and measurement systems. If you're already on an H-1B with another employer, Keysight can file an H-1B transfer, allowing you to start work once USCIS receives the petition.
How do I apply for Customer Support jobs at Keysight Technologies?
Apply directly through Keysight's careers portal, where roles are posted by product line and region. You can also browse verified sponsorship-eligible Customer Support openings at Keysight through Migrate Mate, which filters specifically for positions open to visa-sponsored candidates. Tailor your application to highlight technical support experience with electronic instruments, since Keysight values domain knowledge alongside customer-facing skills.
Which visa types does Keysight Technologies commonly use for Customer Support roles?
Keysight sponsors both nonimmigrant and immigrant visas for Customer Support professionals. The H-1B is the most common nonimmigrant path, appropriate for roles that require a specialized degree such as electrical engineering or physics. For longer-term immigration, Keysight also sponsors EB-2 and EB-3 Green Cards through the PERM labor certification process with the Department of Labor, depending on the role's educational requirements.
What qualifications does Keysight Technologies expect for Customer Support positions?
Most Customer Support roles at Keysight require a bachelor's degree in electrical engineering, electronics, or a related technical field, since the work involves advising customers on complex test and measurement equipment. Hands-on experience with instruments such as network analyzers, power meters, or spectrum analyzers is a strong differentiator. Multilingual capability is an asset for roles supporting Keysight's customers in Asia-Pacific or European markets.
How long does the visa sponsorship process take if I receive an offer from Keysight Technologies?
For an H-1B transfer from an existing valid petition, USCIS allows you to begin work once the new petition is received, typically within a few weeks of filing. For a new H-1B, the standard USCIS processing window is three to six months after the October 1 start date, with premium processing available to reduce that to about 15 business days. Green Card sponsorship through PERM adds significantly more time, often two years or longer from initiation to approval.
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