Customer Success Jobs at Kinaxis with Visa Sponsorship
Kinaxis hires Customer Success professionals to help enterprise clients get the most from its supply chain management platform. The company has an established process for sponsoring work visas across this function, making it a realistic target if you need H-1B, OPT, or TN support.
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Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in the US and around the world as we continue to innovate and revolutionize how we support our customers. Kinaxis has a well-established team of Sales and Professional Services professionals across the US. Our newest office is based in Irving’s Las Colinas development and will serve as a centralized hub where employees and customers from across the US can come together to work towards solving some of the biggest challenges facing supply chains.
Location
This is a remote position. You can work from home and be located anywhere in NA.
About The Role
The Business Consultant is a key contributor to the success of our sales objectives, providing market domain expertise and product knowledge during all pre-sales engagements. Works in tandem with the sales organization focusing on all activities that will ensure target sales achievement and total customer satisfaction.
What you will do
- Assist in identifying the customer’s needs and key stakeholders in the purchase decision.
- Qualifying prospects according to Kinaxis’ capabilities and applicability.
- Construct and deliver custom demos, utilizing customer provided data that addresses the customer’s urgent needs. This may involve the configuration of unique Maestro resources (workbooks, task flows, scorecards, etc.).
- Where necessary create and deliver supplementary presentation materials in support of customer specific demonstrations.
- Consistently follow the sales process which includes ensuring that key deliverables are delivered.
- Proactively provide effective feedback to product management on product gaps and improvement areas.
- Produce sales transition documentation for Professional Services, and participate in “Sales to Services” transition meetings to ensure proper handoff of newly won accounts to the deployment team.
- Communicating product improvements and recommendations that originate in the field.
What we are looking for
- Minimum 8 years of supply chain management, implementation or enterprise pre-sales experience and domain expertise in one or more of the 5 key industries served (Automotive, High-Tech, Pharma/Lifesciences, Aerospace and Defense, CPG)
- Knowledge of supply chain fundamentals, industry best practices, and available solutions in the SCM / ERP space.
- Experience with manufacturing software and specifically manufacturing scheduling solutions is a strong advantage
- Excellent communication, presentation, facilitation, and time management skills
- Adaptable with strong initiative
- Ability to manage multiple priorities and perform well in a fast-paced environment
- Ability to work independently within a team environment
- Bachelor’s Degree or equivalent
Work With Impact:
Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.
Work with Fortune 500 Brands:
Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.
Social Responsibility at Kinaxis:
Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.
People matter at Kinaxis and these are some of the perks and benefits we created for our team:
- Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs and training and career development
- Recognition programs and referral rewards
- Hackathons
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.
Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.
About Kinaxis
Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in the US and around the world as we continue to innovate and revolutionize how we support our customers. Kinaxis has a well-established team of Sales and Professional Services professionals across the US. Our newest office is based in Irving’s Las Colinas development and will serve as a centralized hub where employees and customers from across the US can come together to work towards solving some of the biggest challenges facing supply chains.
Location
This is a remote position. You can work from home and be located anywhere in NA.
About The Role
The Business Consultant is a key contributor to the success of our sales objectives, providing market domain expertise and product knowledge during all pre-sales engagements. Works in tandem with the sales organization focusing on all activities that will ensure target sales achievement and total customer satisfaction.
What you will do
- Assist in identifying the customer’s needs and key stakeholders in the purchase decision.
- Qualifying prospects according to Kinaxis’ capabilities and applicability.
- Construct and deliver custom demos, utilizing customer provided data that addresses the customer’s urgent needs. This may involve the configuration of unique Maestro resources (workbooks, task flows, scorecards, etc.).
- Where necessary create and deliver supplementary presentation materials in support of customer specific demonstrations.
- Consistently follow the sales process which includes ensuring that key deliverables are delivered.
- Proactively provide effective feedback to product management on product gaps and improvement areas.
- Produce sales transition documentation for Professional Services, and participate in “Sales to Services” transition meetings to ensure proper handoff of newly won accounts to the deployment team.
- Communicating product improvements and recommendations that originate in the field.
What we are looking for
- Minimum 8 years of supply chain management, implementation or enterprise pre-sales experience and domain expertise in one or more of the 5 key industries served (Automotive, High-Tech, Pharma/Lifesciences, Aerospace and Defense, CPG)
- Knowledge of supply chain fundamentals, industry best practices, and available solutions in the SCM / ERP space.
- Experience with manufacturing software and specifically manufacturing scheduling solutions is a strong advantage
- Excellent communication, presentation, facilitation, and time management skills
- Adaptable with strong initiative
- Ability to manage multiple priorities and perform well in a fast-paced environment
- Ability to work independently within a team environment
- Bachelor’s Degree or equivalent
Work With Impact:
Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.
Work with Fortune 500 Brands:
Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.
Social Responsibility at Kinaxis:
Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.
People matter at Kinaxis and these are some of the perks and benefits we created for our team:
- Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs and training and career development
- Recognition programs and referral rewards
- Hackathons
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.
Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.
See all 25+ Customer Success at Kinaxis jobs
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Get Access To All JobsTips for Finding Customer Success Jobs at Kinaxis Jobs
Align your background with supply chain software
Kinaxis serves enterprise clients running complex supply chain operations. Before applying, position your resume around SaaS implementation, customer onboarding, or supply chain domain knowledge. Hiring managers for this role are not looking for generalist CS experience.
Target open roles that list implementation or onboarding
Kinaxis Customer Success postings that emphasize implementation management or technical onboarding are more likely to qualify as specialty occupations for H-1B purposes. Use Migrate Mate to filter and track these specific openings as they appear.
Raise sponsorship early in recruiter conversations
Ask directly during the initial recruiter screen whether the specific Customer Success role is approved for visa sponsorship. At a company of this size, individual hiring managers sometimes have different budgets for sponsored roles, so confirm before investing in multiple interview rounds.
Prepare your LCA documents before an offer arrives
Once you have an offer, your employer files a Labor Condition Application with the DOL before USCIS can process the H-1B petition. Having your degree certificates, transcripts, and any professional credentials ready in advance keeps this stage moving without delays.
Understand TN eligibility if you hold Canadian or Mexican citizenship
TN status requires your job title and duties to map to an approved NAFTA profession. Customer Success roles at Kinaxis that involve systems analysis or computer science work can qualify, but the job offer letter must use USCIS-recognized occupational language to support the classification.
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Find Customer Success at Kinaxis JobsFrequently Asked Questions
Does Kinaxis sponsor H-1B visas for Customer Success?
Yes, Kinaxis sponsors H-1B visas for Customer Success roles. Because H-1B sponsorship requires the position to qualify as a specialty occupation, roles that involve technical implementation, platform configuration, or supply chain systems analysis tend to be stronger candidates. Confirm sponsorship eligibility for the specific posting with the recruiter before advancing through the interview process.
How do I apply for Customer Success jobs at Kinaxis?
Applications go through Kinaxis's careers portal, where Customer Success roles are listed under functions like Professional Services or Client Success. You can also find and track open positions filtered by visa sponsorship eligibility on Migrate Mate, which surfaces Kinaxis postings relevant to your visa type so you are not applying blind to roles that may not support sponsorship.
Which visa types does Kinaxis use for Customer Success hires?
Kinaxis has sponsored H-1B, F-1 OPT, and TN visas for Customer Success positions. F-1 OPT is common for recent graduates entering onboarding or implementation analyst roles. TN is an option for Canadian and Mexican nationals whose job duties align with an approved NAFTA profession. H-1B sponsorship typically applies to mid-level and senior roles requiring a degree in a specialized field.
What qualifications does Kinaxis expect for Customer Success roles?
Kinaxis looks for candidates with experience in SaaS customer success, enterprise software implementation, or supply chain operations. A bachelor's degree in business, computer science, engineering, or a related field is standard. For senior positions, direct experience with supply chain planning software or familiarity with platforms like SAP, Oracle, or Kinaxis RapidResponse itself carries significant weight in the evaluation.
How do I plan my timeline around H-1B sponsorship for a Kinaxis Customer Success role?
The H-1B cap registration window opens each March, with employment starting no earlier than October 1 if selected. If you are on F-1 OPT when you receive an offer, your employer can file an H-1B petition and you continue working under OPT until the October start date. If your OPT expires before October, a timely cap-gap extension through USCIS covers the gap automatically, provided your employer files before your OPT ends.
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