Lessen Visa Sponsorship Jobs USA
Lessen is a property services and facilities management company that has demonstrated a consistent commitment to immigration sponsorship, with a focus on Green Card pathways including EB-2 and EB-3. For international professionals in business support and outsourcing roles, Lessen represents a genuine sponsorship opportunity worth pursuing.
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Get Access To All JobsINTRODUCTION
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
ROLE AND RESPONSIBILITIES
The Customer Escalations Representative (CER) I is a member of the Account Operations team. This role involves working with and supporting the Customer Service Organization (CSO) team to ensure continued delivery of exceptional service to our clients. The CER I reviews and resolves client escalations and other complaints and communicates with residents regarding their maintenance experience.
What You'll Do:
- Identify, research, and resolve customer issues using the company's web-based systems and databases; enter information into databases, ensuring consistency and accuracy
- Resolve disputes, escalations, and un-satisfied service confirmations; communicate with other teams to facilitate the timely resolution of escalated work orders
- Provide information to leadership, peers and subordinates by telephone, electronically, or in person; serves as the point of contact for escalation and resolution handoff between shifts and/or other offices
- Demonstrate professionalism in communication, relationship development, customer service, etc.
- Shift flexibility may be required
- Foster a positive team environment
- Ensure confidentiality and accuracy of internal and external data
- Perform ad-hoc projects and other duties as assigned
BASIC QUALIFICATIONS
Professional Skills
- Customer Service - Advanced
- Verbal Communication - Proficient
- Written Communication - Proficient
- Teamwork - Proficient
- Relationships - Proficient
- Organizational Awareness - Proficient
- Learning Agility - Proficient
- Problem Solving - Advanced
- Process Orientation - Proficient
- Prioritization - Proficient
Role Specific Skills
- Computer Skills: proficiencies in Microsoft Word, Excel, Outlook are preferred
Qualifications
- High school diploma required
- A minimum of 2-4 years’ experience in customer service call center environment required
PREFERRED QUALIFICATIONS
Other Relevant Qualifications
- Associates degree preferred
- Flexibility, adaptability and able to juggle multiple projects and priorities in a fast-paced environment
- Strong alignment to our company values - Entrepreneurial Spirit, One Team, Passion for Service, and Integrity
COMPENSATION
- Competitive compensation
- Health, Dental, Vision, Life, Disability options
- 401K retirement savings plan
- Paid vacation, federal and floating holidays
- Maternity/Paternity Pay
- Career advancement opportunities
- All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
INTRODUCTION
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
ROLE AND RESPONSIBILITIES
The Customer Escalations Representative (CER) I is a member of the Account Operations team. This role involves working with and supporting the Customer Service Organization (CSO) team to ensure continued delivery of exceptional service to our clients. The CER I reviews and resolves client escalations and other complaints and communicates with residents regarding their maintenance experience.
What You'll Do:
- Identify, research, and resolve customer issues using the company's web-based systems and databases; enter information into databases, ensuring consistency and accuracy
- Resolve disputes, escalations, and un-satisfied service confirmations; communicate with other teams to facilitate the timely resolution of escalated work orders
- Provide information to leadership, peers and subordinates by telephone, electronically, or in person; serves as the point of contact for escalation and resolution handoff between shifts and/or other offices
- Demonstrate professionalism in communication, relationship development, customer service, etc.
- Shift flexibility may be required
- Foster a positive team environment
- Ensure confidentiality and accuracy of internal and external data
- Perform ad-hoc projects and other duties as assigned
BASIC QUALIFICATIONS
Professional Skills
- Customer Service - Advanced
- Verbal Communication - Proficient
- Written Communication - Proficient
- Teamwork - Proficient
- Relationships - Proficient
- Organizational Awareness - Proficient
- Learning Agility - Proficient
- Problem Solving - Advanced
- Process Orientation - Proficient
- Prioritization - Proficient
Role Specific Skills
- Computer Skills: proficiencies in Microsoft Word, Excel, Outlook are preferred
Qualifications
- High school diploma required
- A minimum of 2-4 years’ experience in customer service call center environment required
PREFERRED QUALIFICATIONS
Other Relevant Qualifications
- Associates degree preferred
- Flexibility, adaptability and able to juggle multiple projects and priorities in a fast-paced environment
- Strong alignment to our company values - Entrepreneurial Spirit, One Team, Passion for Service, and Integrity
COMPENSATION
- Competitive compensation
- Health, Dental, Vision, Life, Disability options
- 401K retirement savings plan
- Paid vacation, federal and floating holidays
- Maternity/Paternity Pay
- Career advancement opportunities
- All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Get Access To All JobsTips for Finding Lessen Visa Sponsorship Jobs USA
Target roles aligned with EB-2 and EB-3 pathways
Lessen's sponsorship history is concentrated in Green Card categories, particularly EB-2 and EB-3. Focus your application on professional and skilled roles in operations, technology, or business support where these immigrant visa pathways are most commonly used.
Understand that Lessen does not sponsor H-1B visas
Lessen's track record shows no H-1B filings. If you're on F-1 OPT or CPT, you're a stronger fit. Candidates relying on H-1B transfer or new cap-subject petitions should explore whether a Green Card pathway suits their timeline instead.
Leverage OPT and CPT as your entry point
Lessen actively supports F-1 OPT and CPT candidates, making it a practical landing spot for recent graduates. Securing a role during your OPT period can position you for a long-term Green Card sponsorship conversation as you demonstrate value to the team.
Canadian and Mexican nationals should highlight TN eligibility
Lessen sponsors TN visas, which is valuable for Canadian and Mexican professionals in qualifying business or technical roles. Leading with your TN eligibility in applications can simplify the sponsorship conversation and reduce employer hesitation around immigration complexity.
Research open roles by visa type before applying
Not every Lessen role will have sponsorship available. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history and visa type, helping you identify which Lessen positions are realistically open to international candidates before you invest time applying.
Position yourself for long-term sponsorship, not just short-term authorization
Lessen's sponsorship pattern leans heavily toward permanent residency. When interviewing, signal that you're looking for long-term growth within the company. Employers sponsoring Green Cards want confidence that the investment in your immigration process will translate into lasting tenure.
Frequently Asked Questions
Does Lessen sponsor H-1B visas?
No. Lessen does not have a track record of sponsoring H-1B visas. Its immigration support is focused on Green Card categories, specifically EB-2 and EB-3, along with F-1 OPT, F-1 CPT, and TN visas. If you're dependent on an H-1B visa, Lessen is unlikely to be the right fit unless its hiring practices change.
What visa types does Lessen sponsor?
Lessen sponsors a focused set of visa types: EB-2 and EB-3 Green Cards for permanent residency, F-1 OPT and CPT for recent international graduates, and TN visas for qualifying Canadian and Mexican nationals. This makes Lessen particularly well-suited for candidates pursuing long-term U.S. residency rather than short-term nonimmigrant status.
What types of roles at Lessen are most likely to receive visa sponsorship?
Given Lessen's focus on property services and facilities management, sponsored roles tend to sit in operations, project management, technology, and business support functions. EB-2 sponsorship typically requires roles that meet advanced degree or national interest criteria, while EB-3 covers a broader range of skilled and professional positions across the organization.
How do I find open jobs at Lessen that offer visa sponsorship?
Migrate Mate is the most direct way to find Lessen roles that include verified sponsorship history. Rather than applying blindly and raising immigration status late in the process, Migrate Mate lets you filter by company and visa type so you can focus only on positions where sponsorship has historically been available. This saves significant time during your job search.
How do I approach the sponsorship conversation when applying to Lessen?
Be upfront about your visa status early and frame sponsorship as a straightforward process. Since Lessen's sponsorship activity centers on Green Card pathways and OPT or TN support, demonstrating you understand which category applies to you shows immigration awareness that hiring managers appreciate. Avoid raising H-1B sponsorship expectations, as Lessen's history does not reflect activity in that category.