AssetWorks Visa Sponsorship USA
AssetWorks operates in the Business Support and Outsourcing industry, providing asset management and fleet solutions to government and enterprise clients. The company sponsors select visa categories including Green Cards and F-1 OPT, making it a targeted option for international candidates in operations and technology roles.
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Get Access To All JobsJOB SUMMARY
At AssetWorks, the M5 Customer team provides support to our customers as well as providing support for Hosted environments that are running in-house. The team is split into two groups: Functional representatives and Technical representatives. Both teams collaborate to support the customer base and many of the job duties for each team overlap. Within these groups, we provide a tiered support structure that provides not only excellent service to our customers but also the potential for growth within the department.
JOB DESCRIPTION
The Technical Support Representative will work in a team environment to provide install support services, assess and solve complex technical issues, provide high-level insight on IT best practices in regard to AssetWorks’ application installs, and maintain functional knowledge of the workings of our systems. The representative will have excellent written and verbal communication skills, have knowledge of customer service principles and best practices, be self-motivated, have attention to detail, be adaptable and resilient, and well organized.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Analyze Log Files from AssetWorks' software as well as third-party tools and utilities
- Assist in improving customer satisfaction by providing a wider range of support for customers
- Be responsive to any special projects as assigned by Management
- Troubleshoot Crystal and Adhoc Reports
- Create development tickets when issues or improvements are identified
- Create knowledge base entries for customers and internal staff
- Escalate tickets as necessary to next level support or development
- Involvement in any additional follow up testing and troubleshooting
- Keep customers informed of how and when problems are resolved
- Leverage various platforms to communicate with customers and employees including Teams, Webex, Phone, email, and Zendesk
- Maintain a high level of customer satisfaction in all customer-facing projects and tickets
- Maintain rapport with customers by examining complaints and identifying solutions
- Manage tasks and tickets according to priority
- Perform after-hours support on a rotating and scheduled basis
- Perform training to customers and internal staff as needed
- Qualify, troubleshoot, investigate, and respond to customer support tickets
- Resolve clients' application questions or problems in the areas of database, system configurations/setup, product functionality and business enhancements
- Restore, Create, and query Oracle and MSSQL Databases
- Support and Install M5 application and Mobile Software-EDGE/Smartapps
- Take customer support calls and field customer inquiries regarding the product
- Track the progress of projects and tickets with detailed notes in Zendesk
- Troubleshoot high level network issues
- Troubleshoot Windows OS and embedded OS issues affecting our software
- Understand technical architecture and third-party dependencies of AssetWorks applications and be able to discuss with customers and coach staff
BENEFITS:
- Generous Paid Time Off
- 11 Paid Holidays
- Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution
- 401k with employer match which immediately vests
- Annual Company Bonus
- Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
- Tuition Reimbursement Program
- Employee rewards and recognition programs
- Optional Employee Stock Purchase Program with company match
- Pet insurance
- PerkSpot program (Employee Discount Platform), discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
- Referral bonuses
- Employee engagement events
- Flexible remote work arrangements
WORKER TYPE:
Regular
NUMBER OF OPENINGS AVAILABLE:
1
JOB SUMMARY
At AssetWorks, the M5 Customer team provides support to our customers as well as providing support for Hosted environments that are running in-house. The team is split into two groups: Functional representatives and Technical representatives. Both teams collaborate to support the customer base and many of the job duties for each team overlap. Within these groups, we provide a tiered support structure that provides not only excellent service to our customers but also the potential for growth within the department.
JOB DESCRIPTION
The Technical Support Representative will work in a team environment to provide install support services, assess and solve complex technical issues, provide high-level insight on IT best practices in regard to AssetWorks’ application installs, and maintain functional knowledge of the workings of our systems. The representative will have excellent written and verbal communication skills, have knowledge of customer service principles and best practices, be self-motivated, have attention to detail, be adaptable and resilient, and well organized.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Analyze Log Files from AssetWorks' software as well as third-party tools and utilities
- Assist in improving customer satisfaction by providing a wider range of support for customers
- Be responsive to any special projects as assigned by Management
- Troubleshoot Crystal and Adhoc Reports
- Create development tickets when issues or improvements are identified
- Create knowledge base entries for customers and internal staff
- Escalate tickets as necessary to next level support or development
- Involvement in any additional follow up testing and troubleshooting
- Keep customers informed of how and when problems are resolved
- Leverage various platforms to communicate with customers and employees including Teams, Webex, Phone, email, and Zendesk
- Maintain a high level of customer satisfaction in all customer-facing projects and tickets
- Maintain rapport with customers by examining complaints and identifying solutions
- Manage tasks and tickets according to priority
- Perform after-hours support on a rotating and scheduled basis
- Perform training to customers and internal staff as needed
- Qualify, troubleshoot, investigate, and respond to customer support tickets
- Resolve clients' application questions or problems in the areas of database, system configurations/setup, product functionality and business enhancements
- Restore, Create, and query Oracle and MSSQL Databases
- Support and Install M5 application and Mobile Software-EDGE/Smartapps
- Take customer support calls and field customer inquiries regarding the product
- Track the progress of projects and tickets with detailed notes in Zendesk
- Troubleshoot high level network issues
- Troubleshoot Windows OS and embedded OS issues affecting our software
- Understand technical architecture and third-party dependencies of AssetWorks applications and be able to discuss with customers and coach staff
BENEFITS:
- Generous Paid Time Off
- 11 Paid Holidays
- Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution
- 401k with employer match which immediately vests
- Annual Company Bonus
- Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
- Tuition Reimbursement Program
- Employee rewards and recognition programs
- Optional Employee Stock Purchase Program with company match
- Pet insurance
- PerkSpot program (Employee Discount Platform), discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
- Referral bonuses
- Employee engagement events
- Flexible remote work arrangements
WORKER TYPE:
Regular
NUMBER OF OPENINGS AVAILABLE:
1
Job Roles at AssetWorks Companies
How to Get Visa Sponsorship in AssetWorks Visa Sponsorship USA
Focus on operations and technology roles
AssetWorks builds tools for asset and fleet management, so software engineers, implementation specialists, and data analysts are the most likely candidates for visa sponsorship. Target roles that align directly with the company's core product and service delivery functions.
Prioritize Green Card pathways over H-1B
AssetWorks has sponsored Green Cards under EB-2 and EB-3 categories rather than H-1B visas. If you're already authorized to work in the U.S. and seeking long-term immigration support, this company's track record suggests Green Card sponsorship is the more realistic path.
Research verified sponsorship history before applying
Because AssetWorks sponsors selectively rather than at high volume, confirming its track record before investing time in your application matters. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history and focus on companies that have actually followed through.
Tailor your application to government and enterprise clients
AssetWorks serves public sector and enterprise clients, so demonstrating experience with compliance-heavy environments, government procurement, or large-scale operations makes you a stronger candidate and signals cultural fit with the company's core business.
Ask about sponsorship intent early in the process
As a selective sponsor in the Business Support and Outsourcing space, AssetWorks may not advertise immigration benefits prominently. Raise your visa situation directly with the recruiter in early conversations to avoid investing in a process where sponsorship isn't available for your specific role.
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Get Access To All JobsFrequently Asked Questions
Does AssetWorks sponsor H-1B visas?
AssetWorks does not have a track record of H-1B sponsorship. The company's immigration support has focused on Green Card sponsorship through EB-2 and EB-3 categories, along with F-1 OPT, F-1 CPT, TN, and J-1 visas. If H-1B sponsorship is a requirement for your situation, you'll want to clarify availability directly with their recruiting team before proceeding.
What visa types does AssetWorks sponsor?
AssetWorks sponsors EB-2 and EB-3 Green Cards, F-1 OPT, F-1 CPT, TN, and J-1 visas. The company's sponsorship activity is selective rather than high-volume, so not every open role will come with immigration support. Roles in software development, implementation, and technical operations are the most likely to carry sponsorship eligibility.
Which departments or roles at AssetWorks are most likely to receive visa sponsorship?
AssetWorks develops asset and fleet management software for government and enterprise clients, so technical roles in engineering, product implementation, and data analysis are the most common targets for visa sponsorship. Back-office and support functions are less likely to be sponsored. Candidates with experience in SaaS, government technology, or enterprise operations have the strongest positioning.
How do I find open visa-sponsored jobs at AssetWorks?
Migrate Mate lists visa-sponsored positions from companies with verified immigration histories, including AssetWorks. Because AssetWorks sponsors selectively, checking regularly for new postings matters, roles that come with Green Card or OPT sponsorship don't stay open long. Filtering by visa type on Migrate Mate helps you identify which specific openings match your immigration situation.
How do I approach the application process at AssetWorks as an international candidate?
Be upfront about your visa status and immigration needs from the first recruiter conversation. AssetWorks has supported Green Card sponsorship for qualified candidates in technical roles, but the process involves substantial employer commitment. Demonstrating direct alignment with the company's asset management and public sector work, and showing a long-term career interest in the company, strengthens the case for sponsorship consideration.
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