INTRODUCTION

At Millcraft, we’re more than a business, we’re a family. For over 100 years, we’ve been proud to serve the paper, packaging, and graphic arts industries, guided by our values of Family, Passion, Aspire, Responsible, and Deliver. We care deeply about our people, our customers, and our communities, and we believe in creating a place where you can grow, belong, and make a real difference. Come join us and be part of something truly special.

THE DIFFERENCE YOU WILL MAKE

The Assistant Store Manager helps oversee the daily operation of the store including business development and sales and gross profit growth through engagement with end user and commercial printing customers; Aides in managing a small team; create and maintain an appealing store image; and fosters a secure environment.

Core Functions Of This Role

• Aides in responsibility for a smooth running, adequately staffed operation from open to close to provide best-in-class service to our customers.
• Efficiently handle requests for quotations, orders, order changes, adjustments, cancellations, and lead times from customers. These activities occur through in person-sales, telephone, email, and ecommerce.
• Develop, maintain, and foster solid customer relationships and be the face of Millcraft in this customer-facing role.
• Utilize our ERP system (Microsoft Dynamics 365); enter daily orders - with priority on those requiring same day and next day delivery and retrieve customer static and order information.
• In support of business growth and development, make weekly sales calls on current and potential customers. Execute on sales and marketing strategies to meet and exceed company growth and profitability objectives. Teach and train others on best practices.
• Define key target customers and track progression through metrics and measurables. Handle key account management; provide customer solutions; retain our great customers and grow that community of opportunity.
• Coordinate with Supply Chain management and vendors to order and maintain proper inventory selection and levels.
• Support the effectiveness of the monthly Feature List.
• Collaborate in AR and Credit activities. Includes consistently reviewing the open account aging report; working in conjunction with the Corporate Credit team on credit-hold issues; accept payments. Make credit and collection calls to customers to effect positive change.
• Handle banking including periodic deposits; provide banking details to appropriate parties in conjunction with Finance/Accounting.
• Execute proper utilization of CRM and customer communication.
• Warehouse duties included but not limited to: Stock Fulfillment, Loading and unloading deliveries.
• Receiving of product into the system, accurately completing Cycle Counts of store inventory.
• Capable of using MHE (Material Handling Equipment).
• Collaborate with store personnel and outside sources to support the most efficient and effective movement of paper to our customers.
• Aide in Hiring, training, developing, evaluating, scheduling, and retaining store personnel. Manage the store team’s time and attendance content using ADP’s Time and Attendance system.
• Comply with all company procedures and practices.
• Follow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and departmental SOPs.
• Ensure a safe working environment by strictly following all safety protocols and standards including reporting unsafe conditions, near-misses and incidents immediately to your manager.
• Demonstrate the Millcraft Core Values (Family, Responsible, Passion, Deliver, Aspire and FUN) in day-to-day work and interactions.
• Other duties as needed for the business.

What You’ll Need To Succeed

• You have an entrepreneurial mindset. You approach business as though the store is your own. You are interested in growing it to be the best-of-the-best to delight our valued customers and to provide a great work experience for the store team!
• In your mind, excellent customer service is paramount.
• A dedicated team leader embraces change and helps in the teaching and growth of other team members within the company.
• You are technically proficient and comfortable using the Internet; Microsoft Office Suite (Outlook, Word, and especially Excel); Microsoft Dynamics 365 experience is highly beneficial.
• You are very organized; you create and maintain a store environment that is pleasing to the customer; clean and secure for every person within it; the store format has a nice flow; the warehouse is orderly and safe. You take pride in the space our customers visit, and our employees work in daily.
• Ability to lift at least 75lbs.
• 3-5 years of managerial or supervisory experience in a retail/wholesale sales and service environment.
• Paper (terminology and grades), packaging, wide format, janitorial and office supply experience is highly beneficial and preferred.
• Ensure compliance with safety and company procedures, and actively embody our core values in every interaction and responsibility.

What Winning Looks Like

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice.

Physical Requirements:

• Ability to lift items that weigh a minimum of 50lbs regularly.
• Ability to stand for long periods of time.
• Ability to bend, stoop and climb repetitiously throughout the day.

PHYSICAL DEMANDS:

The physical demands described herein are representative of those that must be met by a Millcraft Paper Company employee in order to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Individuals must be able to sit, stand, lift, and walk for long periods of time. Additional requirements include the ability to navigate about, bend, stoop, squat, push, pull, see, hear, and listen in order to fully perform the functions of this position.

WORK ENVIRONMENT:

At the corporate level, the work environment characteristics described herein are generally representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment is moderately quiet to moderately noisy. Temperature is moderated by heat in the winter and air conditioning or air circulation methods in the summer.

How We Will Take Care Of You

• Medical, Dental, & Vision
• Profit-Sharing
• Generous Time Off Policies
• Tuition Reimbursement Program
• Military Leave Pay
• Voluntary Dependent Life Insurance
• Accident and Critical Illness
• Company Paid Life Insurance
• Wellness Program
• Company Paid Holidays
• 401k Retirement Savings Plan
• Employee Assistance Program
• Veteran’s Day Pay
• Limited Purpose F.S.A and Dependent Care F.S.A
• Company paid Short Term Disability, and Long-Term Disability

Don’t meet every single requirement? That’s okay. At Millcraft, we believe great people come with many different experiences, and if our core values—Family, Passion, Aspire, Responsible, and Deliver—resonate with you, we encourage you to apply. We’re always looking for people who think differently, bring new perspectives, and want to grow with us. Your passion, our purpose—let’s make a difference together.

Millcraft Paper Company is an EEO employer. We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. Millcraft Paper Company complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Millcraft Paper Company.

Job Type: Full-time

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