Customer Service Jobs at Motorola Solutions with Visa Sponsorship
Customer Service roles at Motorola Solutions sit at the intersection of technical support and enterprise client relationships, covering everything from dispatch systems to public safety communications. Motorola Solutions has a consistent track record of sponsoring international workers across multiple visa categories for this function.
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Get Access To All JobsCompany Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Manages state/local sales directly to end-users of the organization’s products or services in a large specified geographic area, or is responsible for a specific industry or product segment on a national or geographic basis.
Job Description
Strategic Vision Casting – Within the parameters of the corporate strategy, the incumbent must utilize strong leadership and communication skills to cast a clear vision to execute the strategy.
Lead Change - Provide an environment where changes in market focus, product performance, and customer requirements are communicated and acted upon.
Drive Results – Establish an environment of ownership while understanding the business goals for the territory and the individual contributors for achieving those goals.
Grow Sales - Business is high growth, as a Service (SaaS) business with continued increase in Recurring Software Revenue.
The Mobile Video Area Sales Manager (SE US) will be responsible for but not limited to the following:
- Responsible for leading a sales team within designated region, strategic account planning, and overall relationship management for existing and new customers
- Align the Mobile Video sales team to the Motorola Solutions’ territory teams and key work partners to enhance sales & execution (internal and external partners)
- Establish a collaborative, energetic and exciting working environment as the leader of the region
- Hold sales team accountable for achieving/exceeding the Committed View (CV) forecast
- Report in detail the CV forecast per month, quarter and annually
- Set go-to-market strategies both with direct and indirect selling resources
- Generate a long-term, multiple-year sales pipeline and accounts to pursue
- Create, strengthen, and manage reseller and Motorola manufacturer representative organizations
- Develop strong relationships with key decision makers and influencers within the existing customer base
- Support sales team in negotiating large contracts
- Resolve complex customer service and satisfaction issues
- Help drive product decisions and support decisions to support our customers existing and future needs
- Develop Motorola procurement vehicles for multiple solutions to be leveraged across an entire "target" account
- Actively participate in customer engagement (50% travel)
- Engage at the executive level
- Attract into the organization and develop a diverse pool of future leaders
- A track record of making or exceeding assigned sales goals
- Knowledge and experience with CRM systems, specifically Saleforce.com
- Experience with Miller-Heiman sales methodology
- Experience selling video and/or software solutions
- Highly motivated and results-oriented
- Excellent negotiation skills
Specific Knowledge/Skills:
- Bachelor's Degree with 4+ years of sales/public safety experience
- OR 8+ years of sales/public safety experience
- 1+ years of leadership experience preferred
Target Base Salary Range: $100,000 - $115,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
LI-MM1
Basic Requirements
- Bachelor's Degree with 4+ years of sales/public safety experience
- OR 8+ years of sales/public safety experience
Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Manages state/local sales directly to end-users of the organization’s products or services in a large specified geographic area, or is responsible for a specific industry or product segment on a national or geographic basis.
Job Description
Strategic Vision Casting – Within the parameters of the corporate strategy, the incumbent must utilize strong leadership and communication skills to cast a clear vision to execute the strategy.
Lead Change - Provide an environment where changes in market focus, product performance, and customer requirements are communicated and acted upon.
Drive Results – Establish an environment of ownership while understanding the business goals for the territory and the individual contributors for achieving those goals.
Grow Sales - Business is high growth, as a Service (SaaS) business with continued increase in Recurring Software Revenue.
The Mobile Video Area Sales Manager (SE US) will be responsible for but not limited to the following:
- Responsible for leading a sales team within designated region, strategic account planning, and overall relationship management for existing and new customers
- Align the Mobile Video sales team to the Motorola Solutions’ territory teams and key work partners to enhance sales & execution (internal and external partners)
- Establish a collaborative, energetic and exciting working environment as the leader of the region
- Hold sales team accountable for achieving/exceeding the Committed View (CV) forecast
- Report in detail the CV forecast per month, quarter and annually
- Set go-to-market strategies both with direct and indirect selling resources
- Generate a long-term, multiple-year sales pipeline and accounts to pursue
- Create, strengthen, and manage reseller and Motorola manufacturer representative organizations
- Develop strong relationships with key decision makers and influencers within the existing customer base
- Support sales team in negotiating large contracts
- Resolve complex customer service and satisfaction issues
- Help drive product decisions and support decisions to support our customers existing and future needs
- Develop Motorola procurement vehicles for multiple solutions to be leveraged across an entire "target" account
- Actively participate in customer engagement (50% travel)
- Engage at the executive level
- Attract into the organization and develop a diverse pool of future leaders
- A track record of making or exceeding assigned sales goals
- Knowledge and experience with CRM systems, specifically Saleforce.com
- Experience with Miller-Heiman sales methodology
- Experience selling video and/or software solutions
- Highly motivated and results-oriented
- Excellent negotiation skills
Specific Knowledge/Skills:
- Bachelor's Degree with 4+ years of sales/public safety experience
- OR 8+ years of sales/public safety experience
- 1+ years of leadership experience preferred
Target Base Salary Range: $100,000 - $115,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
LI-MM1
Basic Requirements
- Bachelor's Degree with 4+ years of sales/public safety experience
- OR 8+ years of sales/public safety experience
Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
See all 12+ Customer Service at Motorola Solutions jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at Motorola Solutions Jobs
Frame your experience around mission-critical support
Motorola Solutions serves public safety agencies and enterprise clients who depend on near-zero downtime. Highlight experience supporting complex technical products or high-stakes accounts, not just general customer service volume or satisfaction scores.
Target roles that bridge technical and client-facing work
Customer Service positions at Motorola Solutions often require familiarity with communications hardware, software platforms, or managed services. Roles that blend troubleshooting with account management are more likely to meet the specialty occupation threshold that H-1B requires.
Start OPT paperwork immediately after receiving your offer
F-1 OPT applications through USCIS take up to 90 days to process. If your program end date is approaching, file as soon as your offer is confirmed so your Employment Authorization Document arrives before your start date.
Use Migrate Mate to filter open Customer Service roles by sponsorship type
Not every listing at Motorola Solutions explicitly states which visa categories are supported. Migrate Mate filters roles by sponsorship history so you can prioritize openings most aligned with your H-1B, TN, or Green Card pathway before applying.
Align your application timing with Motorola Solutions' fiscal hiring cycles
Manufacturing-sector employers like Motorola Solutions tend to open Customer Service roles in Q1 and Q3 ahead of product deployment cycles. Applying during these windows improves your odds of reaching an offer stage before the H-1B registration window in March.
Customer Service at Motorola Solutions jobs are hiring across the US. Find yours.
Find Customer Service at Motorola Solutions JobsFrequently Asked Questions
Does Motorola Solutions sponsor H-1B visas for Customer Service roles?
Yes, Motorola Solutions has a documented history of sponsoring H-1B visas for Customer Service positions. Roles that require specialized knowledge of communications systems, managed services, or enterprise software are most likely to qualify as specialty occupations under H-1B standards. General support roles with no degree requirement in a specific field may face more scrutiny during USCIS adjudication.
How do I apply for Customer Service jobs at Motorola Solutions?
Applications go through Motorola Solutions' careers portal. Search by function using terms like 'customer success,' 'technical support,' or 'service delivery' alongside your target location. Tailor your resume to reflect experience with enterprise clients or technical products, since Motorola Solutions' customer base spans public safety, utilities, and large-scale manufacturing operations. Migrate Mate also lists open roles filtered by sponsorship eligibility to help you prioritize.
Which visa types does Motorola Solutions commonly use for Customer Service positions?
Motorola Solutions sponsors across several categories for this function, including H-1B for specialty occupation roles, F-1 OPT and CPT for recent graduates, TN for Canadian and Mexican nationals in qualifying professional categories, and J-1 for exchange visitors. Candidates pursuing a longer-term path can also explore EB-2 or EB-3 Green Card sponsorship after establishing tenure in a sponsored role.
What qualifications does Motorola Solutions expect for Customer Service roles?
Expectations vary by seniority, but most Customer Service roles at Motorola Solutions require a bachelor's degree in a technical, business, or communications-related field alongside experience supporting enterprise accounts or hardware-software integrated products. Roles tied to public safety communications often require familiarity with dispatch systems, CAD platforms, or managed services contracts. Bilingual fluency in Spanish or French can strengthen applications for roles covering specific regional accounts.
How do I plan my timeline if I need H-1B sponsorship through Motorola Solutions?
The H-1B cap lottery opens in March each year, with an October 1 start date for selected candidates. To meet that deadline, you need an employer-filed registration by early March and a certified Labor Condition Application from the DOL before USCIS can process the petition. If you're on F-1 OPT, confirm your OPT end date covers the gap between lottery selection and October 1 to avoid a lapse in work authorization.
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