Customer Success Jobs at Motorola Solutions with Visa Sponsorship

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

This role reports into the North America Video Security & Access Control (VS&A) Sales organization. Motorola Solution’s Video & Access Control Division (VS&A) is defining the future of the security industry through innovative end-to-end solutions and award-winning AI-based surveillance systems. Artificial Intelligence is transforming the world, and our team is advancing the field as it applies to the surveillance industry. Our video and access solutions have been installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.

Job Description

This pivotal technical role focuses on collaboration, acting as the key interface among the customer, sales, and product teams. The individual in this position is responsible for deploying beta testing, creating playbooks and use cases, and enabling sales engineering teams, all while bridging the gap between customer needs and successful product delivery. Additionally, this role provides support on sales offering, and other related documents.

Responsibilities

- Work closely with product teams in NPI (new product introductions), beta testing and presentations.
- Engage in opportunities with the sales team and provide technical solutions expertise to both internal and external stakeholders.
- Ability to captivate a meeting by delivering world-class product demonstrations and compelling sales or technical presentations to both C-Level and front-line decision makers.
- Ability to understand, promote, and demonstrate the multi-product portfolio solutions.
- Provide design consultation, including quoting, system design, best-practice system architectures, bill-of-materials development, compliance vetting, etc.
- Develop and maintain strong relationships with customers and partners through technical thought leadership and a customer outcome-focused approach.
- Collaborate with Technical Support leadership in post-sales guidance when business appropriate.
- Act as a conduit for feedback from partners, end-customers, and internal stakeholders to product management, marketing, development, and other appropriate groups throughout the organization.
- Serve as a primary resource for sales engineering onboarding, mentorship, and training.
- Create additional collateral, including but not limited to training materials, how-to videos, and technical documentation.
- Proactively seek out both internal and external training opportunities to stay current on MSI products and services, as well as key complementary technologies, industry trends, and relevant certifications.
- Additional responsibilities as assigned by leadership.

Specific Knowledge & Skills

- 5+ years of experience in sales engineering/pre-sales roles for a technology company.
- A strong understanding of the video surveillance, access control, critical communication, or security software markets is essential. Broad knowledge of multiple solutions and how they interconnect is highly desirable.
- Self-motivated individual with a positive attitude that demonstrates passion and enthusiasm for technology, with an aptitude for customer satisfaction.
- Demonstrated ability to self-manage working as an individual contributor or as part of a collaborative group.
- Excellent communication skills, both verbal and written. Ability to explain complex technical topics to both technical and non-technical audiences.
- Possesses strong problem-solving / troubleshooting / critical thinking skills with strong knowledge of IP networking architecture, protocols, and security operations.
- Experience with designing, implementing, or troubleshooting large multi-technology platform environments.
- Takes on and advocates for personal projects or initiatives, and frequently volunteers to take on tasks and responsibilities outside of typical daily responsibilities.
- Has excellent time management and consistently meets deadlines with focus and purpose.
- Candidates with technical certifications in the following areas or equivalent experience are preferred. (cloud computing, networking, storage technologies, cybersecurity, API/SDKs).
- Travel - this role has 50-75% travel by land and/or air within the territory required.

Target Base Salary Range:

$100,000 - $130,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

- 5+ years of experience in Sales Engineering, Presales Engineering or Sales

Travel Requirements

Over 50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits Include

- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.