Customer Support Jobs at Omni Hotels with Visa Sponsorship
Customer Support roles at Omni Hotels span front desk operations, concierge services, and guest relations across a portfolio of upscale properties. Omni has demonstrated a willingness to sponsor work visas for qualified candidates in this function, making it a realistic target if you're navigating F-1 OPT, TN, or H-1B status.
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Get Access To All JobsINTRODUCTION
Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
ABOUT THE ROLE
The Human Resources Information Systems (HRIS) Analyst is responsible for the overall performance of HRIS technology and providing associate support services, including day-to-day help desk support for field operations, complex reporting, system configuration, testing, and ongoing analysis to identify improvements and efficiencies.
This role supports the organization as it prepares for Dayforce go-live, with a focus on data validation, testing, stabilization, and ongoing operational support.
This position is based in Dallas, TX at the Corporate office.
Responsibilities
- Research and resolve associate service requests received through the ticketing system related to HRIS technology, providing direct support to hotel operations.
- Support Dayforce go-live readiness, including data validation, system testing, and issue resolution.
- Validate employee, payroll, and time data to ensure accuracy prior to and following Dayforce go-live.
- Build and maintain complex reports primarily in Dayforce, with limited support for legacy UKG reporting as needed.
- Configure HRIS technology (Dayforce, with limited UKG support) to comply with relevant federal, state, and local rules and regulations.
- Participate in system testing, validation, and troubleshooting activities to ensure a smooth transition to Dayforce.
- Keep informed on current trends, developments, and best practices related to HRIS configuration and processes.
- Create and maintain job aids, guides, and documentation related to HRIS and Dayforce processes.
- Analyze and evaluate work methods; design and implement best practices for HRIS and Payroll systems to effectively utilize technology.
- Handle system upgrades, releases, and enhancements, with a focus on Dayforce releases and post-go-live stabilization.
- Monitor system performance to identify organizational needs and recommend appropriate solutions.
- Work closely with Payroll, Benefits, Talent, IT, Finance, and Accounting to ensure cross-functional alignment.
- Ensure data integrity, accuracy, and security across all HRIS systems.
- Develop and maintain interfaces, file feeds, imports, and exports related to HRIS systems.
- Act as a liaison between Payroll, HR, IT, Finance, and Corporate Accounting regarding HRIS system issues.
- Provide training and ongoing support to hotel and corporate associates on system usage and best practices.
- Other duties and responsibilities as assigned.
BASIC QUALIFICATIONS
- Strong working knowledge of Dayforce modules, particularly in Payroll, Core, and Time & Attendance.
- Experience supporting Dayforce go-live activities, data validation, testing, or post-go-live stabilization.
- Prior experience with UKG (UltiPro / Kronos) in a legacy/transition or current environment.
- Expertise in designing, building, and maintaining complex HRIS and payroll reports.
- Advanced knowledge of payroll systems, including time and attendance, earnings, deductions, and compliance requirements.
- Knowledge of relevant federal, state, and local payroll laws, regulations, and compliance standards.
- Experience supporting HRIS and payroll system upgrades and releases.
- Ability to analyze payroll and HR data and apply regulatory and system logic appropriately.
- Strong configuration and integration knowledge within HRIS and payroll systems.
- Proficient with Excel and Microsoft Office products (Word, PowerPoint, etc.).
- Ability to think critically, problem-solve, and work independently with minimal supervision.
- Strong analytical, organizational, and time management skills.
- Excellent written and verbal communication skills.
- Ability to meet deadlines and work effectively under pressure.
- Ability to handle multiple priorities simultaneously.
- Ability to maintain confidentiality while working with sensitive data.
- Bachelor’s Degree preferred.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
INTRODUCTION
Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
ABOUT THE ROLE
The Human Resources Information Systems (HRIS) Analyst is responsible for the overall performance of HRIS technology and providing associate support services, including day-to-day help desk support for field operations, complex reporting, system configuration, testing, and ongoing analysis to identify improvements and efficiencies.
This role supports the organization as it prepares for Dayforce go-live, with a focus on data validation, testing, stabilization, and ongoing operational support.
This position is based in Dallas, TX at the Corporate office.
Responsibilities
- Research and resolve associate service requests received through the ticketing system related to HRIS technology, providing direct support to hotel operations.
- Support Dayforce go-live readiness, including data validation, system testing, and issue resolution.
- Validate employee, payroll, and time data to ensure accuracy prior to and following Dayforce go-live.
- Build and maintain complex reports primarily in Dayforce, with limited support for legacy UKG reporting as needed.
- Configure HRIS technology (Dayforce, with limited UKG support) to comply with relevant federal, state, and local rules and regulations.
- Participate in system testing, validation, and troubleshooting activities to ensure a smooth transition to Dayforce.
- Keep informed on current trends, developments, and best practices related to HRIS configuration and processes.
- Create and maintain job aids, guides, and documentation related to HRIS and Dayforce processes.
- Analyze and evaluate work methods; design and implement best practices for HRIS and Payroll systems to effectively utilize technology.
- Handle system upgrades, releases, and enhancements, with a focus on Dayforce releases and post-go-live stabilization.
- Monitor system performance to identify organizational needs and recommend appropriate solutions.
- Work closely with Payroll, Benefits, Talent, IT, Finance, and Accounting to ensure cross-functional alignment.
- Ensure data integrity, accuracy, and security across all HRIS systems.
- Develop and maintain interfaces, file feeds, imports, and exports related to HRIS systems.
- Act as a liaison between Payroll, HR, IT, Finance, and Corporate Accounting regarding HRIS system issues.
- Provide training and ongoing support to hotel and corporate associates on system usage and best practices.
- Other duties and responsibilities as assigned.
BASIC QUALIFICATIONS
- Strong working knowledge of Dayforce modules, particularly in Payroll, Core, and Time & Attendance.
- Experience supporting Dayforce go-live activities, data validation, testing, or post-go-live stabilization.
- Prior experience with UKG (UltiPro / Kronos) in a legacy/transition or current environment.
- Expertise in designing, building, and maintaining complex HRIS and payroll reports.
- Advanced knowledge of payroll systems, including time and attendance, earnings, deductions, and compliance requirements.
- Knowledge of relevant federal, state, and local payroll laws, regulations, and compliance standards.
- Experience supporting HRIS and payroll system upgrades and releases.
- Ability to analyze payroll and HR data and apply regulatory and system logic appropriately.
- Strong configuration and integration knowledge within HRIS and payroll systems.
- Proficient with Excel and Microsoft Office products (Word, PowerPoint, etc.).
- Ability to think critically, problem-solve, and work independently with minimal supervision.
- Strong analytical, organizational, and time management skills.
- Excellent written and verbal communication skills.
- Ability to meet deadlines and work effectively under pressure.
- Ability to handle multiple priorities simultaneously.
- Ability to maintain confidentiality while working with sensitive data.
- Bachelor’s Degree preferred.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
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Get Access To All JobsTips for Finding Customer Support Jobs at Omni Hotels Jobs
Align Your Degree to Guest Services
H-1B eligibility requires a specialty occupation tied to a specific degree field. Hospitality management, communications, or business degrees strengthen your case for customer-facing roles. Document how your coursework directly maps to Omni's guest experience responsibilities before applying.
Target Properties With High Guest Volume
Omni's larger convention and resort properties, such as those in Nashville or Dallas, run complex guest operations that create more demand for skilled support staff. Filtering your applications toward full-service properties increases your odds of reaching a hiring manager who regularly works with sponsored candidates.
Use OPT Early and Plan the H-1B Timeline
F-1 OPT gives you up to 12 months of work authorization, with a 60-day grace period if employment ends. Start H-1B conversations with Omni's HR team well before the April lottery registration window so your employer is prepared to file without a gap in your status.
Clarify Sponsorship Before the Offer Stage
Hospitality employers sometimes offer roles before confirming their internal sponsorship process. Ask Omni's recruiter directly whether the property and role are registered with E-Verify, since H-1B sponsorship requires it. Raising this before you receive an offer avoids delays once USCIS filing deadlines arrive.
Search Verified Sponsoring Employers on Migrate Mate
Filter open Customer Support roles at Omni Hotels by visa type on Migrate Mate to see which specific positions align with your sponsorship situation. This narrows your search to roles where sponsorship has already been confirmed rather than applying broadly and asking later.
Prepare for TN Status If You Hold Canadian or Mexican Citizenship
TN visas cover certain business and management categories and can be obtained at a port of entry without USCIS filing, making them significantly faster than H-1B processing. Confirm with Omni's HR whether your customer support role qualifies under an eligible TN occupation category before your start date.
Customer Support at Omni Hotels jobs are hiring across the US. Find yours.
Find Customer Support at Omni Hotels JobsFrequently Asked Questions
Does Omni Hotels sponsor H-1B visas for Customer Support roles?
Omni Hotels has sponsored H-1B visas for roles in this function, though sponsorship decisions are made at the property level and depend on the specific role and business need. Customer Support positions that require specialized qualifications and carry a degree requirement are more likely to be approved by USCIS as specialty occupations than general service roles.
Which visa types are commonly used for Customer Support jobs at Omni Hotels?
H-1B is the most common employer-sponsored path for degree-holding candidates. F-1 OPT and CPT are also supported, making Omni a viable option for recent graduates still within their work authorization window. Canadian and Mexican nationals holding eligible qualifications should ask whether a TN visa category applies to their specific Customer Support role.
What qualifications does Omni Hotels expect for Customer Support positions?
Most Customer Support roles at Omni Hotels require a combination of hospitality experience and strong communication skills. For visa-sponsored positions, a bachelor's degree in hospitality management, communications, or a related field is typically expected to meet USCIS specialty occupation standards. Prior experience in upscale hotel environments strengthens both your application and your sponsorship case.
How do I apply for Customer Support jobs at Omni Hotels?
You can browse and apply for Customer Support openings at Omni Hotels directly through Migrate Mate, which lists roles filtered by visa sponsorship eligibility. Before applying, confirm that the property you're targeting is enrolled in E-Verify, which is a federal requirement for employers filing H-1B petitions. Tailoring your application to specific property types, such as resort or convention center locations, also improves your chances.
How do I plan my timeline for visa sponsorship at Omni Hotels?
If you're on F-1 OPT, your employer needs to initiate H-1B registration with USCIS by mid-March for an October 1 start. That means securing your Omni offer and beginning internal HR approvals no later than February. TN and H-1B1 pathways move faster, but H-1B cap-subject filings require early planning to avoid gaps in work authorization.
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