Service Supervisor Jobs at Omni Hotels with Visa Sponsorship
Service Supervisor roles at Omni Hotels span front-of-house operations, team leadership, and guest experience across a portfolio of full-service luxury and upscale properties. Omni has demonstrated a willingness to support international candidates for supervisory hospitality roles through several work visa pathways.
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Get Access To All JobsINTRODUCTION
The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.
Omni Grove Park Inn and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.
ROLE AND RESPONSIBILITIES
To ensure that all guest and associate situations are resolved in a timely manner, and to ensure the safety and security of all guests and associates. Ensure the routines and tasks of each shift are properly completed in accordance with Omni standards.
Responsibilities:
- Responds immediately to emergency incidents and Security requests.
- Monitors appropriate compliance levels of all Omni Hotels Life safety Programs, training and SOP directives. Reports identified deficiencies to the Director of Loss Prevention.
- Ensures the safety of our guest, associates, and hotel property at all times.
- Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures.
- Ensures that all Security personnel functions are being properly completed.
- Ensures that shift personnel are properly assigned.
- Drives Communication within the LP Department of all daily events, directives, hotel incidents & shift change briefings. (Drives a cohesive Loss Prevention team.)
- Reviews all reports completed by Security officers to ensure accuracy and timely submission.
- Maintains a good relationship with all departments within the hotel and ensures that efficient service is available at all times.
- Reports all observed hotel property deficiencies and safety hazards.
- Ensures that a thorough and complete investigation and report is made on incidents, (e.g., losses, thefts, and accidents) incurred by guests and associates.
- Responsible for coordinating guest room surveillance in conjunction with the Director of Loss Prevention.
- Ensures that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Director of Loss Prevention.
- Ensures that all Security equipment are kept clean and in good working condition.
- Monitors all traffic in the lobby area and restaurant, restrooms, parking area, and room service area to control non-guest.
- Reports all associates using unauthorized Hotel entrance/exits when reporting for work or leaving for the day to the Director of Loss Prevention.
- Checks cashier vault at normal intervals.
- Periodically inspects exterior of building.
- Maintains a continual line of communication with the Director of Loss Prevention.
- Understand all emergency procedures.
- Understand all radio codes.
BASIC QUALIFICATIONS
- Requires a minimum of one year previous professional Loss Prevention or Law Enforcement experience, or current state certification as Private Security Officer.
- Must be able to work a variety of shifts, including weekends and holidays.
- Experience in Loss Prevention in an upscale hospitality establishment preferred.
- Must acquire CPR, basic first aid, and AED certification within 90 days of hire / placement.
- Good verbal/written communication skills.
- Attention to detail and excellent organizational skills.
- Maintain a professional business appearance, attitude, and performance.
- Must be 21 and up with valid Driver's License.
- Must Pass pre-employment drug screening.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
INTRODUCTION
The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.
Omni Grove Park Inn and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.
ROLE AND RESPONSIBILITIES
To ensure that all guest and associate situations are resolved in a timely manner, and to ensure the safety and security of all guests and associates. Ensure the routines and tasks of each shift are properly completed in accordance with Omni standards.
Responsibilities:
- Responds immediately to emergency incidents and Security requests.
- Monitors appropriate compliance levels of all Omni Hotels Life safety Programs, training and SOP directives. Reports identified deficiencies to the Director of Loss Prevention.
- Ensures the safety of our guest, associates, and hotel property at all times.
- Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures.
- Ensures that all Security personnel functions are being properly completed.
- Ensures that shift personnel are properly assigned.
- Drives Communication within the LP Department of all daily events, directives, hotel incidents & shift change briefings. (Drives a cohesive Loss Prevention team.)
- Reviews all reports completed by Security officers to ensure accuracy and timely submission.
- Maintains a good relationship with all departments within the hotel and ensures that efficient service is available at all times.
- Reports all observed hotel property deficiencies and safety hazards.
- Ensures that a thorough and complete investigation and report is made on incidents, (e.g., losses, thefts, and accidents) incurred by guests and associates.
- Responsible for coordinating guest room surveillance in conjunction with the Director of Loss Prevention.
- Ensures that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Director of Loss Prevention.
- Ensures that all Security equipment are kept clean and in good working condition.
- Monitors all traffic in the lobby area and restaurant, restrooms, parking area, and room service area to control non-guest.
- Reports all associates using unauthorized Hotel entrance/exits when reporting for work or leaving for the day to the Director of Loss Prevention.
- Checks cashier vault at normal intervals.
- Periodically inspects exterior of building.
- Maintains a continual line of communication with the Director of Loss Prevention.
- Understand all emergency procedures.
- Understand all radio codes.
BASIC QUALIFICATIONS
- Requires a minimum of one year previous professional Loss Prevention or Law Enforcement experience, or current state certification as Private Security Officer.
- Must be able to work a variety of shifts, including weekends and holidays.
- Experience in Loss Prevention in an upscale hospitality establishment preferred.
- Must acquire CPR, basic first aid, and AED certification within 90 days of hire / placement.
- Good verbal/written communication skills.
- Attention to detail and excellent organizational skills.
- Maintain a professional business appearance, attitude, and performance.
- Must be 21 and up with valid Driver's License.
- Must Pass pre-employment drug screening.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
See all 28+ Service Supervisor at Omni Hotels jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Supervisor at Omni Hotels roles.
Get Access To All JobsTips for Finding Service Supervisor Jobs at Omni Hotels Jobs
Align your credentials with U.S. hospitality standards
Omni Hotels evaluates Service Supervisors on team leadership experience and guest-facing service skills. If your credentials come from outside the U.S., document equivalent supervisory experience explicitly in your resume to match domestic hospitality expectations.
Target properties undergoing expansion or renovation
Omni often ramps up supervisory hiring during hotel openings and major renovations. Focusing your applications on newly opened or recently rebranded Omni properties improves your odds of landing a role where headcount needs are active.
Clarify your OPT or CPT authorization before interviews
If you're on F-1 status, confirm with your DSO that your authorized work period covers a full-time supervisory role. Hospitality employers like Omni move quickly from offer to start date, and expired or misaligned work authorization can derail an otherwise strong offer.
Ask about H-1B filing timelines during the offer stage
H-1B cap-subject petitions must be filed by April 1 for an October 1 start. If you receive an offer outside that window, ask Omni's HR team whether they can support a change of status or consular processing pathway aligned with the next cap cycle.
Research open Service Supervisor listings across all Omni markets
Omni operates properties in over 50 U.S. markets, and sponsorship-willing openings aren't always flagged visibly. Use Migrate Mate to filter specifically for Omni Hotels Service Supervisor roles that support visa sponsorship, so you're applying where authorization is already on the table.
Understand how TN status applies to your situation
Canadian and Mexican nationals in qualifying management roles may be eligible for TN visa status without navigating the H-1B lottery. Confirm with USCIS guidance whether your specific Service Supervisor duties meet the TN management consultant or related category criteria before your interview.
Service Supervisor at Omni Hotels jobs are hiring across the US. Find yours.
Find Service Supervisor at Omni Hotels JobsFrequently Asked Questions
Does Omni Hotels sponsor H-1B visas for Service Supervisors?
Omni Hotels has sponsored H-1B visas for supervisory hospitality roles, including Service Supervisors. Sponsorship is not guaranteed for every opening, and decisions are made at the property or regional HR level. Your strongest path is to confirm sponsorship availability directly during the offer stage, before USCIS filing deadlines become a factor.
How do I apply for Service Supervisor jobs at Omni Hotels?
Applications go through Omni's careers portal, where listings are organized by property and department. For roles that support visa sponsorship, Migrate Mate maintains a filtered view of current Omni Hotels Service Supervisor openings so you can identify sponsorship-friendly positions without sifting through listings manually. Apply directly once you've confirmed the role aligns with your visa status.
Which visa types are commonly used for Service Supervisor roles at Omni Hotels?
H-1B and F-1 OPT are the most common pathways for international Service Supervisors at Omni Hotels. F-1 CPT is also used for students in hospitality management programs completing supervised work rotations. Canadian and Mexican nationals may qualify for TN status depending on their specific role and duties. Each pathway has distinct eligibility requirements and employer obligations.
What qualifications does Omni Hotels expect for Service Supervisor candidates?
Omni Hotels typically expects prior experience in a supervisory or lead guest services capacity, often in a full-service hotel environment. A degree in hospitality management strengthens your application and supports specialty occupation classification for H-1B purposes. Demonstrated ability to manage shift operations, handle escalations, and lead small teams is weighted heavily alongside formal credentials.
How do I plan my timeline if I need visa sponsorship for a Service Supervisor role at Omni Hotels?
If you're targeting H-1B sponsorship, the cap registration window opens in March for an October 1 employment start. Build your job search timeline backward from that April 1 filing deadline. F-1 OPT candidates should confirm their EAD card validity covers the full onboarding period. Starting conversations with Omni HR about sponsorship intent during the final interview round avoids last-minute delays.
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