Service Supervisor Jobs at Hyatt with Visa Sponsorship
Service Supervisor jobs at Hyatt sit at the intersection of guest experience and team leadership, covering front desk, food and beverage, and housekeeping operations across full-service and lifestyle hotel brands. Hyatt has a consistent track record of sponsoring international candidates for supervisory hospitality positions through multiple visa pathways.
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Get Access To All JobsCompany Overview: Hyatt Regency Green Bay is seeking a Guest Services Representative Supervisor. Did you know we are located in the heart of downtown and home of the Green Bay Packers? The hotel is minutes away from major sporting events, cultural activities, entertainment, museums, and attractions. We are the largest, full-service hotel in the market with 243 all-suite guest rooms and 80,000 square feet of space.
We believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing meaningful connections and memorable experiences.
Position Summary: The Guest Services Representative Supervisor will be responsible for overseeing the Front Office Operations, guest registration process and communication of hotel services and promotions. This position will lead other colleagues by coaching, giving direction and may include training. This candidate must have good communication skills.
Detailed Description:
- Assist guests efficiently, professionally, and courteously at all times
- Maintain a high level of service and hospitality
- Promptly deal with guest concerns and see that they are met to satisfaction in a timely manner
- Be knowledgeable of the hotel brand and various programs (special offers, etc)
- Be a great communicator to various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
- Abide by all organizational policies and procedures.
Core Competencies:
- Occasional twisting, bending, reaching, standing, and walking
- Standing 95% of shift
- Frequently talking, listening, and smiling
Qualifications
- Prior hotel experience preferred
- Previous leadership preferred
- Ability to effectively deal with internal and external guests, some who may require a high level of patience, be able to defuse anger, collect accurate information and help resolve conflicts
- Ability to read, listen, and communicate effectively, in both verbally and in writing
- Must be able to work independently and in a team environment
- Ability to lead a team and delegate tasks
- Most importantly, HAVE FUN!
Why Work for Hyatt?
- Discounted Room Nights for you, your friends and family
- Medical/Dental/Prescription/Vision Insurance
- Free Colleague Parking in Main Street Parking Garage
- Paid Time Off (PTO)
- Flexible Schedules
- 401(k) retirement savings with company match
- Free meals in our employee dining area
- Discounted meals in Restaurant and Market
- Career Growth and Advancement Opportunities. Hyatt believes strongly in promoting from within.
Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Company Overview: Hyatt Regency Green Bay is seeking a Guest Services Representative Supervisor. Did you know we are located in the heart of downtown and home of the Green Bay Packers? The hotel is minutes away from major sporting events, cultural activities, entertainment, museums, and attractions. We are the largest, full-service hotel in the market with 243 all-suite guest rooms and 80,000 square feet of space.
We believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing meaningful connections and memorable experiences.
Position Summary: The Guest Services Representative Supervisor will be responsible for overseeing the Front Office Operations, guest registration process and communication of hotel services and promotions. This position will lead other colleagues by coaching, giving direction and may include training. This candidate must have good communication skills.
Detailed Description:
- Assist guests efficiently, professionally, and courteously at all times
- Maintain a high level of service and hospitality
- Promptly deal with guest concerns and see that they are met to satisfaction in a timely manner
- Be knowledgeable of the hotel brand and various programs (special offers, etc)
- Be a great communicator to various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
- Abide by all organizational policies and procedures.
Core Competencies:
- Occasional twisting, bending, reaching, standing, and walking
- Standing 95% of shift
- Frequently talking, listening, and smiling
Qualifications
- Prior hotel experience preferred
- Previous leadership preferred
- Ability to effectively deal with internal and external guests, some who may require a high level of patience, be able to defuse anger, collect accurate information and help resolve conflicts
- Ability to read, listen, and communicate effectively, in both verbally and in writing
- Must be able to work independently and in a team environment
- Ability to lead a team and delegate tasks
- Most importantly, HAVE FUN!
Why Work for Hyatt?
- Discounted Room Nights for you, your friends and family
- Medical/Dental/Prescription/Vision Insurance
- Free Colleague Parking in Main Street Parking Garage
- Paid Time Off (PTO)
- Flexible Schedules
- 401(k) retirement savings with company match
- Free meals in our employee dining area
- Discounted meals in Restaurant and Market
- Career Growth and Advancement Opportunities. Hyatt believes strongly in promoting from within.
Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
See all Service Supervisor Jobs at Hyatt
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Supervisor Jobs at Hyatt.
Get Access To All JobsTips for Finding Service Supervisor Jobs at Hyatt
Tailor your resume to Hyatt's brand tiers
Hyatt operates across distinct brands from Park Hyatt to Hyatt Place. Highlight supervisory experience that matches the service level of the specific brand you're applying to. A background in luxury hotels carries more weight for full-service properties.
Obtain a hospitality certification before applying
Certifications like the American Hotel and Lodging Educational Institute's Certified Hospitality Supervisor credential signal readiness for U.S. supervisory standards. USCIS looks for evidence of specialized training when evaluating specialty occupation and nonimmigrant petitions.
Target Hyatt properties in high-volume markets
Large-market Hyatt properties in cities like Chicago, New York, and Los Angeles run higher guest volumes and have more consistent supervisory hiring cycles. These locations are more likely to have active openings and established HR teams familiar with sponsorship processes.
Clarify your visa type early in conversations
H-2B applies to seasonal roles while H-1B requires a specialty occupation framing, which supervisory hospitality roles can qualify for with the right degree-to-role alignment. Raising your visa category with a recruiter before the offer stage prevents mismatches and delays.
Use Migrate Mate to filter Hyatt openings by sponsorship
Searching for Service Supervisor roles across job boards surfaces listings that don't flag sponsorship eligibility. Use Migrate Mate to filter Hyatt postings specifically verified for visa sponsorship, so you're only applying where your status is already a known fit.
Confirm the LCA filing timeline before accepting an offer
Your employer must file a Labor Condition Application with the DOL before USCIS can process an H-1B petition. Ask Hyatt's HR team whether they use in-house immigration counsel or a third-party firm, and build at least 30 days of LCA processing time into your start date planning.
Frequently Asked Questions
Does Hyatt sponsor H-1B visas for Service Supervisors?
Yes, Hyatt does sponsor H-1B visas for Service Supervisor roles, though eligibility depends on how the position is structured. The role needs to meet the specialty occupation standard, which typically requires a bachelor's degree or equivalent in a relevant field such as hospitality management or business administration. Candidates with a four-year degree aligned to the role have the strongest path through H-1B sponsorship at Hyatt.
How do I apply for Service Supervisor jobs at Hyatt?
Applications go through Hyatt's careers portal at jobs.hyatt.com, where you can filter by job category and location. When applying, tailor your resume to the specific brand and property type. If you need visa sponsorship, indicate your work authorization status early in the process. You can also browse verified sponsoring Hyatt openings through Migrate Mate, which filters listings by sponsorship eligibility.
Which visa types does Hyatt commonly use for Service Supervisor roles?
Hyatt sponsors Service Supervisors through several visa categories depending on the candidate's background and the role's structure. H-1B is the primary pathway for degree-holding candidates in full-time supervisory positions. H-2B visa applies to temporary and seasonal placements at resort properties. TN visas are available to Canadian and Mexican nationals in qualifying supervisory roles. F-1 OPT and CPT are also used for recent graduates completing practical training.
What qualifications does Hyatt expect for a Service Supervisor role?
Hyatt typically looks for prior front-line experience in hospitality, whether in front desk operations, food and beverage, or housekeeping, combined with demonstrated team leadership. A degree in hospitality management, business, or a related field strengthens both your application and your visa sponsorship eligibility. Familiarity with property management systems and a track record of guest satisfaction metrics are commonly referenced in Hyatt's supervisory job descriptions.
How long does the visa sponsorship process take for a Hyatt Service Supervisor role?
Timeline depends on the visa category. For H-1B, you're working within USCIS's April lottery registration and October 1 start date cycle, so planning at least six to eight months ahead is practical. H-2B processing through DOL and USCIS can take two to four months for seasonal roles. TN status for Canadian citizens can be obtained at the border on the same day an offer is confirmed and documents are in order.