Service Supervisor Jobs at Hyatt with Visa Sponsorship
Service Supervisor roles at Hyatt sit at the intersection of guest experience and team leadership, covering front desk, food and beverage, and housekeeping operations across full-service and lifestyle hotel brands. Hyatt has a consistent track record of sponsoring international candidates for supervisory hospitality positions through multiple visa pathways.
See All Service Supervisor at Hyatt JobsOverview
Showing 5 of 30+ Service Supervisor Jobs at Hyatt jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 30+ Service Supervisor Jobs at Hyatt
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Supervisor Jobs at Hyatt.
Get Access To All JobsDESCRIPTION:
The Guest Services Supervisor is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.
Responsibilities
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Complies with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Always maintains a friendly and warm demeanor.
- Set the standard for guest relations at the Front Desk.
- Obtain all necessary information when taking room reservations.
- Monitor all V.I.P. and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and execute all relevant phases of the front desk computer system.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages, and promotions currently underway.
- Be familiar with all in-house groups.
- Be aware of all closed out and restricted dates.
- Follow and enforce all Avion Hospitality hotel credit policies.
- Be able to perform all duties of Guest Services Agent.
- Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all Avion Hospitality standards are met.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel (set example for other employees, be the team leader).
- Assist the G.S.M. in ensuring that employees are following and maintaining Avion Hospitality standards (i.e., answering phones, call-backs to guests, guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
- Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and all other employees.
- Ensure the maximization of room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meetings, planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Perform any other duty as required by management.
- Assist in training of new hires and current employees on a regular basis.
- Attend meetings as required by management.
REQUIREMENTS
- At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
- Ability to convey information and ideas clearly.
- Ability to evaluate and select among alternative courses of action quickly and accurately.
- Ability to work well in stressful, high-pressure situations, including ability to handle guest objections and disputes to satisfactory results.
- Ability to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
- Maintains composure and objectivity under pressure.
- Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Able to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the need.
- Effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Ability to work with and understand financial information and data, and basic arithmetic.
DESCRIPTION:
The Guest Services Supervisor is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.
Responsibilities
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Complies with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Always maintains a friendly and warm demeanor.
- Set the standard for guest relations at the Front Desk.
- Obtain all necessary information when taking room reservations.
- Monitor all V.I.P. and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and execute all relevant phases of the front desk computer system.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages, and promotions currently underway.
- Be familiar with all in-house groups.
- Be aware of all closed out and restricted dates.
- Follow and enforce all Avion Hospitality hotel credit policies.
- Be able to perform all duties of Guest Services Agent.
- Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all Avion Hospitality standards are met.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel (set example for other employees, be the team leader).
- Assist the G.S.M. in ensuring that employees are following and maintaining Avion Hospitality standards (i.e., answering phones, call-backs to guests, guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
- Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and all other employees.
- Ensure the maximization of room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meetings, planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Perform any other duty as required by management.
- Assist in training of new hires and current employees on a regular basis.
- Attend meetings as required by management.
REQUIREMENTS
- At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
- Ability to convey information and ideas clearly.
- Ability to evaluate and select among alternative courses of action quickly and accurately.
- Ability to work well in stressful, high-pressure situations, including ability to handle guest objections and disputes to satisfactory results.
- Ability to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
- Maintains composure and objectivity under pressure.
- Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Able to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the need.
- Effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Ability to work with and understand financial information and data, and basic arithmetic.
See all 30+ Service Supervisor at Hyatt jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Supervisor at Hyatt roles.
Get Access To All JobsTips for Finding Service Supervisor Jobs at Hyatt Jobs
Tailor your resume to Hyatt's brand tiers
Hyatt operates across distinct brands from Park Hyatt to Hyatt Place. Highlight supervisory experience that matches the service level of the specific brand you're applying to. A background in luxury hotels carries more weight for full-service properties.
Obtain a hospitality certification before applying
Certifications like the American Hotel and Lodging Educational Institute's Certified Hospitality Supervisor credential signal readiness for U.S. supervisory standards. USCIS looks for evidence of specialized training when evaluating specialty occupation and nonimmigrant petitions.
Target Hyatt properties in high-volume markets
Large-market Hyatt properties in cities like Chicago, New York, and Los Angeles run higher guest volumes and have more consistent supervisory hiring cycles. These locations are more likely to have active openings and established HR teams familiar with sponsorship processes.
Clarify your visa type early in conversations
H-2B applies to seasonal roles while H-1B requires a specialty occupation framing, which supervisory hospitality roles can qualify for with the right degree-to-role alignment. Raising your visa category with a recruiter before the offer stage prevents mismatches and delays.
Use Migrate Mate to filter Hyatt openings by sponsorship
Searching for Service Supervisor roles across job boards surfaces listings that don't flag sponsorship eligibility. Use Migrate Mate to filter Hyatt postings specifically verified for visa sponsorship, so you're only applying where your status is already a known fit.
Confirm the LCA filing timeline before accepting an offer
Your employer must file a Labor Condition Application with the DOL before USCIS can process an H-1B petition. Ask Hyatt's HR team whether they use in-house immigration counsel or a third-party firm, and build at least 30 days of LCA processing time into your start date planning.
Service Supervisor at Hyatt jobs are hiring across the US. Find yours.
Find Service Supervisor at Hyatt JobsFrequently Asked Questions
Does Hyatt sponsor H-1B visas for Service Supervisors?
Yes, Hyatt does sponsor H-1B visas for Service Supervisor roles, though eligibility depends on how the position is structured. The role needs to meet the specialty occupation standard, which typically requires a bachelor's degree or equivalent in a relevant field such as hospitality management or business administration. Candidates with a four-year degree aligned to the role have the strongest path through H-1B sponsorship at Hyatt.
How do I apply for Service Supervisor jobs at Hyatt?
Applications go through Hyatt's careers portal at jobs.hyatt.com, where you can filter by job category and location. When applying, tailor your resume to the specific brand and property type. If you need visa sponsorship, indicate your work authorization status early in the process. You can also browse verified sponsoring Hyatt openings through Migrate Mate, which filters listings by sponsorship eligibility.
Which visa types does Hyatt commonly use for Service Supervisor roles?
Hyatt sponsors Service Supervisors through several visa categories depending on the candidate's background and the role's structure. H-1B is the primary pathway for degree-holding candidates in full-time supervisory positions. H-2B applies to temporary and seasonal placements at resort properties. TN visas are available to Canadian and Mexican nationals in qualifying supervisory roles. F-1 OPT and CPT are also used for recent graduates completing practical training.
What qualifications does Hyatt expect for a Service Supervisor role?
Hyatt typically looks for prior front-line experience in hospitality, whether in front desk operations, food and beverage, or housekeeping, combined with demonstrated team leadership. A degree in hospitality management, business, or a related field strengthens both your application and your visa sponsorship eligibility. Familiarity with property management systems and a track record of guest satisfaction metrics are commonly referenced in Hyatt's supervisory job descriptions.
How long does the visa sponsorship process take for a Hyatt Service Supervisor role?
Timeline depends on the visa category. For H-1B, you're working within USCIS's April lottery registration and October 1 start date cycle, so planning at least six to eight months ahead is practical. H-2B processing through DOL and USCIS can take two to four months for seasonal roles. TN status for Canadian citizens can be obtained at the border on the same day an offer is confirmed and documents are in order.
See which Service Supervisor at Hyatt employers are hiring and sponsoring visas right now.
Search Service Supervisor at Hyatt Jobs