Customer Support Jobs at Perry Ellis International with Visa Sponsorship
Customer Support roles at Perry Ellis International span retail operations, wholesale accounts, and e-commerce channels across a globally recognized fashion brand. The company has a track record of sponsoring work visas for qualified candidates in this function, making it a realistic target for international job seekers pursuing sponsored roles in fashion and apparel.
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Get Access To All JobsCompany Overview
Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 40 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.
ABOUT THE COMPANY:
Original Penguin is an American clothing line with roots in the 1950s and 60s, the brand specializes in clothing, footwear, and eyewear. Original Penguin embodies a mix of iconic American Sportswear with modern-minded style into a diverse range of products for a full lifestyle brand. Made for originals, by originals.
SUMMARY
The Supervisor Key Holder is a support role in running our retail stores efficiently. The Supervisor Key Holder supports the Store Manager in all operations and sales management functions. The Supervisor Key Holder ensures the sales team meets its goals of efficiency and customer satisfaction. They support the Store Manager to ensure the store is replenished, marketing and promotional changes are executed to company directives in addition to supporting training sales associates.
Responsibilities:
Customer Experience
- Ability to function as a role model at all times, ensuring that customers remain the top priority; ability to respond to all customer needs.
- Achieves excellent scores on secret shopper reports.
- Ensure the store is visually distinctive and appearance impeccably maintained.
- Demonstrates awareness of store sales plans and results.
- Demonstrates awareness of individual contribution to business results.
- Promotes merchandise and demonstrates product knowledge to customers and assists them with any requests.
- Shares vision and plans execution of store strategy in alignment with corporate and district initiatives.
- Understands reports, analysis of business trends and inventory opportunities.
Operational Responsibilities
- Prioritizes workflow through successful planning and time management.
- Supports appropriate staffing levels based on business trends and payroll guidelines.
- Understands and complies with all company policies, procedures and operations.
- Supports the Store Manager on meeting the expectations for the maintenance and the physical appearance and cleanliness of the store.
- Demonstrate effective written and verbal communication skills.
- Communicates all loss prevention occurrences to the Store Manager, District Manager and Loss Prevention Manager.
- Supports the supervision and motivates staff members.
Visual, Brand And Product Management
- Participates and supports execution of all pricing strategies to achieve gross margin.
- Supports the execution of merchandise set up according to visual guidelines.
- Communicates store inventory opportunities to the Store Manager.
- Supports replenishment of merchandise on the selling floor as needed.
People Responsibilities
- Adheres to Human Resources standards following general practices.
- Holds teams accountable for achieving results and communicates with Store Managers opportunities.
- Manages conflict.
- Empowers and involves the team in the decision making process while guiding the process.
- Receptive to feedback and fosters dialogue around solutions.
- Maintains confidentiality and meets own commitments.
REQUIREMENTS
- Energetic and positive attitude
- 1-2 years of retail experience
- Flexible availability; reliable transportation
- Strong verbal and written skills
- Strong interpersonal communication and customer service skills
- Customer service-oriented. (outgoing, friendly, and personable with a positive attitude)
- Must be able to move and/or lift to 25 pounds
- High school degree
BENEFITS:
- Employee discount
- Accumulated personal/sick time off
- 401(k) plan
- Monthly sales incentives
- Clothing Allowance
- Holiday Pay
INDRET
Perry Ellis International is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities.
We encourage you to read and understand our Privacy Policy here.
Company Overview
Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 40 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.
ABOUT THE COMPANY:
Original Penguin is an American clothing line with roots in the 1950s and 60s, the brand specializes in clothing, footwear, and eyewear. Original Penguin embodies a mix of iconic American Sportswear with modern-minded style into a diverse range of products for a full lifestyle brand. Made for originals, by originals.
SUMMARY
The Supervisor Key Holder is a support role in running our retail stores efficiently. The Supervisor Key Holder supports the Store Manager in all operations and sales management functions. The Supervisor Key Holder ensures the sales team meets its goals of efficiency and customer satisfaction. They support the Store Manager to ensure the store is replenished, marketing and promotional changes are executed to company directives in addition to supporting training sales associates.
Responsibilities:
Customer Experience
- Ability to function as a role model at all times, ensuring that customers remain the top priority; ability to respond to all customer needs.
- Achieves excellent scores on secret shopper reports.
- Ensure the store is visually distinctive and appearance impeccably maintained.
- Demonstrates awareness of store sales plans and results.
- Demonstrates awareness of individual contribution to business results.
- Promotes merchandise and demonstrates product knowledge to customers and assists them with any requests.
- Shares vision and plans execution of store strategy in alignment with corporate and district initiatives.
- Understands reports, analysis of business trends and inventory opportunities.
Operational Responsibilities
- Prioritizes workflow through successful planning and time management.
- Supports appropriate staffing levels based on business trends and payroll guidelines.
- Understands and complies with all company policies, procedures and operations.
- Supports the Store Manager on meeting the expectations for the maintenance and the physical appearance and cleanliness of the store.
- Demonstrate effective written and verbal communication skills.
- Communicates all loss prevention occurrences to the Store Manager, District Manager and Loss Prevention Manager.
- Supports the supervision and motivates staff members.
Visual, Brand And Product Management
- Participates and supports execution of all pricing strategies to achieve gross margin.
- Supports the execution of merchandise set up according to visual guidelines.
- Communicates store inventory opportunities to the Store Manager.
- Supports replenishment of merchandise on the selling floor as needed.
People Responsibilities
- Adheres to Human Resources standards following general practices.
- Holds teams accountable for achieving results and communicates with Store Managers opportunities.
- Manages conflict.
- Empowers and involves the team in the decision making process while guiding the process.
- Receptive to feedback and fosters dialogue around solutions.
- Maintains confidentiality and meets own commitments.
REQUIREMENTS
- Energetic and positive attitude
- 1-2 years of retail experience
- Flexible availability; reliable transportation
- Strong verbal and written skills
- Strong interpersonal communication and customer service skills
- Customer service-oriented. (outgoing, friendly, and personable with a positive attitude)
- Must be able to move and/or lift to 25 pounds
- High school degree
BENEFITS:
- Employee discount
- Accumulated personal/sick time off
- 401(k) plan
- Monthly sales incentives
- Clothing Allowance
- Holiday Pay
INDRET
Perry Ellis International is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities.
We encourage you to read and understand our Privacy Policy here.
See all 57+ Customer Support at Perry Ellis International jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Perry Ellis International roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Perry Ellis International Jobs
Frame your apparel industry experience precisely
Customer Support roles in fashion require familiarity with wholesale order management, retail returns workflows, or e-commerce platforms. Document your experience with specific systems like SAP or Salesforce to show Perry Ellis you're operationally ready from day one.
Verify your OPT or CPT authorization before applying
If you're on F-1 status, confirm your OPT start date aligns with Perry Ellis's hiring timeline. A gap between your authorization date and their onboarding window can delay or derail an offer before sponsorship conversations even begin.
Target roles in their wholesale and retail divisions
Perry Ellis hires Customer Support staff across distinct business units covering wholesale accounts and direct-to-consumer channels. Targeting the division that matches your background narrows the competition and increases the likelihood that your visa type aligns with their open requisitions.
Ask about H-1B sponsorship eligibility in the offer stage
Raise the sponsorship question after you have a verbal offer, not during the interview. Confirm whether the role qualifies as a specialty occupation under USCIS criteria, since Customer Support positions vary in degree requirements depending on scope and responsibilities.
Use Migrate Mate to filter verified sponsoring Customer Support roles
Search for Customer Support openings at Perry Ellis and similar fashion and apparel employers on Migrate Mate, which filters jobs by verified visa sponsorship history so you're not guessing about which postings are realistic for international candidates.
Prepare for TN status if you hold Canadian or Mexican citizenship
TN classification under USMCA can cover certain management or professional roles within Customer Support. If your job duties align with a qualifying TN category, this pathway bypasses the H-1B cap entirely and can be processed at the border or a U.S. consulate.
Customer Support at Perry Ellis International jobs are hiring across the US. Find yours.
Find Customer Support at Perry Ellis International JobsFrequently Asked Questions
Does Perry Ellis International sponsor H-1B visas for Customer Supports?
Yes, Perry Ellis International has sponsored H-1B visas for roles in this function. Sponsorship is not automatic for every Customer Support position, so how specialized the role is matters. Positions tied to wholesale account management or technical operations tend to have a stronger case for specialty occupation classification under USCIS requirements than general service desk roles.
How do I apply for Customer Support jobs at Perry Ellis International?
Applications go through Perry Ellis International's careers portal. You can also browse verified open roles on Migrate Mate, which surfaces Customer Support positions at sponsoring employers in the fashion and apparel sector. When applying, tailor your resume to highlight brand or wholesale customer experience, since Perry Ellis operates across multiple distribution channels and hires for specific business units.
Which visa types does Perry Ellis International commonly use for Customer Support roles?
Perry Ellis has used H-1B, F-1 OPT, F-1 CPT, and TN visas for roles across their business. For Customer Support specifically, F-1 OPT and CPT are common entry points for recent graduates, while H-1B sponsorship applies to candidates in more technical or specialized positions. TN is a realistic option for Canadian and Mexican citizens in qualifying professional categories.
What qualifications does Perry Ellis International expect for Customer Support roles?
Perry Ellis typically looks for candidates with experience in wholesale order processing, retail operations, or e-commerce customer service within the fashion or consumer goods space. Familiarity with ERP systems or CRM platforms is a practical advantage. For H-1B sponsorship, the role generally needs to require at least a bachelor's degree in a related field to meet USCIS specialty occupation criteria.
How do I think about timing when pursuing H-1B sponsorship through Perry Ellis International?
The H-1B cap lottery opens in March each year, with an October 1 employment start date if selected. If you're on OPT, confirm your expiration date gives you enough runway to get through the lottery and any USCIS processing time. Starting your job search six to nine months before your OPT expires is a practical minimum to avoid a gap in work authorization.
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