Customer Service Jobs at Perry Ellis International with Visa Sponsorship
Perry Ellis International hires for Customer Service roles across its wholesale, retail, and e-commerce operations, covering everything from client account support to consumer-facing service teams. The company has a documented history of sponsoring work visas for qualified candidates in this function, making it a realistic target if you're on OPT, CPT, or TN status.
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Get Access To All JobsCompany Overview
Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 40 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.
ABOUT THE COMPANY:
Original Penguin is an American clothing line with roots in the 1950s and 60s, the brand specializes in clothing, footwear, and eyewear. Original Penguin embodies a mix of iconic American Sportswear with modern-minded style into a diverse range of products for a full lifestyle brand. Made for originals, by originals.
SUMMARY
The Supervisor Key Holder is a support role in running our retail stores efficiently. The Supervisor Key Holder supports the Store Manager in all operations and sales management functions. The Supervisor Key Holder ensures the sales team meets its goals of efficiency and customer satisfaction. They support the Store Manager to ensure the store is replenished, marketing and promotional changes are executed to company directives in addition to supporting training sales associates.
Responsibilities:
Customer Experience
- Ability to function as a role model at all times, ensuring that customers remain the top priority; ability to respond to all customer needs.
- Achieves excellent scores on secret shopper reports.
- Ensure the store is visually distinctive and appearance impeccably maintained.
- Demonstrates awareness of store sales plans and results.
- Demonstrates awareness of individual contribution to business results.
- Promotes merchandise and demonstrates product knowledge to customers and assists them with any requests.
- Shares vision and plans execution of store strategy in alignment with corporate and district initiatives.
- Understands reports, analysis of business trends and inventory opportunities.
Operational Responsibilities
- Prioritizes workflow through successful planning and time management.
- Supports appropriate staffing levels based on business trends and payroll guidelines.
- Understands and complies with all company policies, procedures and operations.
- Supports the Store Manager on meeting the expectations for the maintenance and the physical appearance and cleanliness of the store.
- Demonstrate effective written and verbal communication skills.
- Communicates all loss prevention occurrences to the Store Manager, District Manager and Loss Prevention Manager.
- Supports the supervision and motivates staff members.
Visual, Brand And Product Management
- Participates and supports execution of all pricing strategies to achieve gross margin.
- Supports the execution of merchandise set up according to visual guidelines.
- Communicates store inventory opportunities to the Store Manager.
- Supports replenishment of merchandise on the selling floor as needed.
People Responsibilities
- Adheres to Human Resources standards following general practices.
- Holds teams accountable for achieving results and communicates with Store Managers opportunities.
- Manages conflict.
- Empowers and involves the team in the decision making process while guiding the process.
- Receptive to feedback and fosters dialogue around solutions.
- Maintains confidentiality and meets own commitments.
REQUIREMENTS
- Energetic and positive attitude
- 1-2 years of retail experience
- Flexible availability; reliable transportation
- Strong verbal and written skills
- Strong interpersonal communication and customer service skills
- Customer service-oriented. (outgoing, friendly, and personable with a positive attitude)
- Must be able to move and/or lift to 25 pounds
- High school degree
BENEFITS:
- Employee discount
- Accumulated personal/sick time off
- 401(k) plan
- Monthly sales incentives
- Clothing Allowance
- Holiday Pay
INDRET
Perry Ellis International is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities.
We encourage you to read and understand our Privacy Policy here.
Company Overview
Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 40 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.
ABOUT THE COMPANY:
Original Penguin is an American clothing line with roots in the 1950s and 60s, the brand specializes in clothing, footwear, and eyewear. Original Penguin embodies a mix of iconic American Sportswear with modern-minded style into a diverse range of products for a full lifestyle brand. Made for originals, by originals.
SUMMARY
The Supervisor Key Holder is a support role in running our retail stores efficiently. The Supervisor Key Holder supports the Store Manager in all operations and sales management functions. The Supervisor Key Holder ensures the sales team meets its goals of efficiency and customer satisfaction. They support the Store Manager to ensure the store is replenished, marketing and promotional changes are executed to company directives in addition to supporting training sales associates.
Responsibilities:
Customer Experience
- Ability to function as a role model at all times, ensuring that customers remain the top priority; ability to respond to all customer needs.
- Achieves excellent scores on secret shopper reports.
- Ensure the store is visually distinctive and appearance impeccably maintained.
- Demonstrates awareness of store sales plans and results.
- Demonstrates awareness of individual contribution to business results.
- Promotes merchandise and demonstrates product knowledge to customers and assists them with any requests.
- Shares vision and plans execution of store strategy in alignment with corporate and district initiatives.
- Understands reports, analysis of business trends and inventory opportunities.
Operational Responsibilities
- Prioritizes workflow through successful planning and time management.
- Supports appropriate staffing levels based on business trends and payroll guidelines.
- Understands and complies with all company policies, procedures and operations.
- Supports the Store Manager on meeting the expectations for the maintenance and the physical appearance and cleanliness of the store.
- Demonstrate effective written and verbal communication skills.
- Communicates all loss prevention occurrences to the Store Manager, District Manager and Loss Prevention Manager.
- Supports the supervision and motivates staff members.
Visual, Brand And Product Management
- Participates and supports execution of all pricing strategies to achieve gross margin.
- Supports the execution of merchandise set up according to visual guidelines.
- Communicates store inventory opportunities to the Store Manager.
- Supports replenishment of merchandise on the selling floor as needed.
People Responsibilities
- Adheres to Human Resources standards following general practices.
- Holds teams accountable for achieving results and communicates with Store Managers opportunities.
- Manages conflict.
- Empowers and involves the team in the decision making process while guiding the process.
- Receptive to feedback and fosters dialogue around solutions.
- Maintains confidentiality and meets own commitments.
REQUIREMENTS
- Energetic and positive attitude
- 1-2 years of retail experience
- Flexible availability; reliable transportation
- Strong verbal and written skills
- Strong interpersonal communication and customer service skills
- Customer service-oriented. (outgoing, friendly, and personable with a positive attitude)
- Must be able to move and/or lift to 25 pounds
- High school degree
BENEFITS:
- Employee discount
- Accumulated personal/sick time off
- 401(k) plan
- Monthly sales incentives
- Clothing Allowance
- Holiday Pay
INDRET
Perry Ellis International is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities.
We encourage you to read and understand our Privacy Policy here.
See all 59+ Customer Service at Perry Ellis International jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Perry Ellis International roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Perry Ellis International Jobs
Frame your resume around brand-facing experience
Perry Ellis prioritizes candidates who've handled wholesale accounts, retail clients, or direct-to-consumer support in fashion or apparel. Highlight experience with order management, returns, or client escalation in branded environments, not just generic call center work.
Target roles tied to wholesale account management
Perry Ellis's Customer Service function often overlaps with account coordination for department store buyers and retail partners. Roles with titles like Account Services Coordinator or Client Relations Specialist are more likely to involve sponsorship than frontline consumer support positions.
Confirm your OPT or CPT authorization matches the start date
If you're on F-1 OPT, your Employment Authorization Document must be valid before your first day. Perry Ellis cannot legally bring you on board before your EAD is active, so align your application timeline with your authorization window, not just the offer date.
Ask about LCA filing during the offer negotiation stage
Before your H-1B petition can be filed with USCIS, Perry Ellis must submit a Labor Condition Application to the DOL certifying your wage meets prevailing standards. Confirm with HR that this process is already underway, especially if you're approaching an OPT cap-gap window.
Use Migrate Mate to filter Customer Service openings by sponsorship type
Not every open role at Perry Ellis will come with sponsorship. Use Migrate Mate to browse their current Customer Service listings filtered by the visa types they've sponsored, so you're applying to positions where authorization is actually on the table.
Get a TN qualification letter ready if you're Canadian or Mexican
TN status is employer-specific and role-specific. If Perry Ellis is sponsoring TN, your offer letter must describe duties that clearly fall under a USMCA-qualifying category. Work with your HR contact to ensure the job description language aligns before you apply at the port of entry.
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Find Customer Service at Perry Ellis International JobsFrequently Asked Questions
Does Perry Ellis International sponsor H-1B visas for Customer Service?
Yes, Perry Ellis International has a documented history of sponsoring H-1B visas, including for roles within its Customer Service function. Sponsorship is not guaranteed for every open position, so it's worth confirming directly with the recruiter during the early stages of your application whether the specific role you're targeting is approved for H-1B filing.
How do I apply for Customer Service jobs at Perry Ellis International?
You can find and apply for Customer Service roles at Perry Ellis International through Migrate Mate, which lets you filter openings by visa sponsorship type so you only see positions where authorization is a realistic option. When applying, tailor your resume to highlight experience in apparel, wholesale account support, or branded retail environments, as these are the backgrounds Perry Ellis's hiring teams respond to most.
Which visa types does Perry Ellis International commonly sponsor for Customer Service roles?
Perry Ellis International has sponsored H-1B visas and supported F-1 OPT and CPT candidates in Customer Service functions. TN authorization is also an option for qualified Canadian and Mexican nationals whose role duties align with an eligible USMCA occupation category. The right visa path depends on your nationality, current status, and the specific role's requirements.
What qualifications does Perry Ellis International look for in Customer Service candidates?
Perry Ellis typically looks for candidates with experience in wholesale account management, retail client support, or e-commerce order coordination, particularly within fashion or apparel. Strong communication skills, proficiency with order management systems, and familiarity with department store or boutique retail workflows are recurring themes in their Customer Service job descriptions.
How do I plan my timeline if I need visa sponsorship for a Customer Service role at Perry Ellis International?
If you're on F-1 OPT, your EAD must be active before your start date and Perry Ellis will need enough lead time to initiate an H-1B petition before your OPT expires. H-1B cap-subject filings are submitted in April for an October 1 start, so if you're interviewing in late winter or spring, clarify with HR whether they can bridge the gap through a cap-gap extension or alternative status.
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