Center Manager Jobs at Prometric with Visa Sponsorship
Center Manager jobs at Prometric sit at the intersection of operations leadership and education testing services, overseeing daily site logistics, staff coordination, and exam integrity. Prometric has a track record of sponsoring international candidates for operational management positions where qualified local talent is hard to find.
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Get Access To All JobsAbout us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
JOB TITLE: Test Center Administrator
REPORTS TO: Test Center Manager
DEPARTMENT: Test Center
LOCATION: Phoenix, AZ
TEST CENTER ADDRESS: 1951 West Camelback Rd, #120 Camel, West Plaza, Phoenix, AZ 85015
JOB OVERVIEW:
The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.
Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.
PERKS for employees hired for 20+ hours:
- 12 Paid Holidays Off annually based on work schedule and start date
- No selling or quotas
- Office setting environment
- No inventory, stocking, floor moves or overnight shifts!
- Paid training
- Sick time prorated based on start date
- 401K
- Employee Assistance Program
- Vision
- FSA
Include these PERKS for employees hired for Full Time:
- Legal
- Vacation
AVAILABLE SCHEDULE:
- Full Time - Hours Will Vary
- Schedule: Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours.
- Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling.
- Schedules are available 2 weeks in advance.
Responsibilities:
- Maintain and apply expert knowledge of test center policies, practices and procedures
- Greet examinees and verify identification
- Perform required security checks including the use of wands
- Continuously monitor candidates as they complete exams
- Report and/or resolve candidate issues with urgency
- Maintain secure environment and materials in the test center at all times
- Ensure every candidate receives a fair and comfortable testing experience
- Report any occurrences outside company guidelines
- Ability to be flexible with scheduling based on Prometric days of operations
- Represent Prometric's vision, mission and values
- Safeguard the test center from misconduct
- If applicable, digitally scan and record candidate fingerprint identification
QUALIFICATIONS:
Education:
- High school diploma or equivalent required
- College experience a plus
Experience:
- Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
- Must be 18 years of age to qualify
SKILLS:
- Ability to communicate professionally and effectively with candidates and coworkers
- Ability to write detailed and accurate reports and correspondence
- Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
- Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)
PHYSICAL JOB REQUIREMENTS
- Must be able to bend, stoop, and lift up to 40 pounds
- Ability to remain in a stationary position for extended periods of time while administering exams
- Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room
- Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
- Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
About us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
JOB TITLE: Test Center Administrator
REPORTS TO: Test Center Manager
DEPARTMENT: Test Center
LOCATION: Phoenix, AZ
TEST CENTER ADDRESS: 1951 West Camelback Rd, #120 Camel, West Plaza, Phoenix, AZ 85015
JOB OVERVIEW:
The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.
Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.
PERKS for employees hired for 20+ hours:
- 12 Paid Holidays Off annually based on work schedule and start date
- No selling or quotas
- Office setting environment
- No inventory, stocking, floor moves or overnight shifts!
- Paid training
- Sick time prorated based on start date
- 401K
- Employee Assistance Program
- Vision
- FSA
Include these PERKS for employees hired for Full Time:
- Legal
- Vacation
AVAILABLE SCHEDULE:
- Full Time - Hours Will Vary
- Schedule: Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours.
- Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling.
- Schedules are available 2 weeks in advance.
Responsibilities:
- Maintain and apply expert knowledge of test center policies, practices and procedures
- Greet examinees and verify identification
- Perform required security checks including the use of wands
- Continuously monitor candidates as they complete exams
- Report and/or resolve candidate issues with urgency
- Maintain secure environment and materials in the test center at all times
- Ensure every candidate receives a fair and comfortable testing experience
- Report any occurrences outside company guidelines
- Ability to be flexible with scheduling based on Prometric days of operations
- Represent Prometric's vision, mission and values
- Safeguard the test center from misconduct
- If applicable, digitally scan and record candidate fingerprint identification
QUALIFICATIONS:
Education:
- High school diploma or equivalent required
- College experience a plus
Experience:
- Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
- Must be 18 years of age to qualify
SKILLS:
- Ability to communicate professionally and effectively with candidates and coworkers
- Ability to write detailed and accurate reports and correspondence
- Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
- Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)
PHYSICAL JOB REQUIREMENTS
- Must be able to bend, stoop, and lift up to 40 pounds
- Ability to remain in a stationary position for extended periods of time while administering exams
- Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room
- Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
- Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
See all 44+ Center Manager Jobs at Prometric
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Get Access To All JobsTips for Finding Center Manager Jobs at Prometric
Certify Your Operations Management Credentials First
Prometric's Center Manager roles require documented experience in site operations or workforce supervision. Gather performance reviews, org charts showing direct reports, and any testing-industry certifications before applying, since H-1B specialty occupation evidence starts with your own records.
Target Locations With Multiple Openings
Prometric operates testing centers across the U.S. and posts Center Manager vacancies in clusters. Applying to markets with several simultaneous openings signals active workforce expansion, which makes internal approval for visa sponsorship more straightforward than isolated backfill hires.
Address Specialty Occupation Eligibility in Your Application
H-1B eligibility for Center Manager roles isn't automatic. Tailor your resume and cover letter to emphasize the degree-level knowledge your role requires, such as workforce planning, compliance management, or psychometric testing protocols, so USCIS specialty occupation criteria are addressed from the start.
Clarify Sponsorship Scope Before Accepting an Offer
Some employers sponsor H-1B transfers but not new cap-subject petitions. Confirm whether Prometric would file a new H-1B, transfer an existing one, or support OPT-to-H-1B transition, since each path has different DOL Labor Condition Application obligations and filing timelines.
Time OPT Applications Around Testing Season Hiring
Prometric's hiring cycles for Center Managers often accelerate ahead of peak exam seasons. If you're on F-1 OPT, applying three to four months before those windows gives your employer enough runway to file an H-1B before your 60-day grace period becomes a pressure point.
Use Migrate Mate to Find Sponsoring Locations
Not every Prometric testing center location supports visa sponsorship equally. Use Migrate Mate to filter Center Manager openings specifically flagged for visa sponsorship, so you're targeting sites with an active track record rather than applying broadly and asking later.
Frequently Asked Questions
Does Prometric sponsor H-1B visas for Center Managers?
Prometric does sponsor H-1B visas for Center Manager positions, though sponsorship is not guaranteed for every opening. Sponsorship decisions depend on the specific location, the candidate's qualifications, and whether the role meets USCIS specialty occupation requirements. Roles requiring a degree-level background in operations, business administration, or a related field are the strongest candidates for H-1B support.
How do I apply for Center Manager jobs at Prometric?
You can apply through Prometric's careers portal or use Migrate Mate to browse Center Manager openings that are specifically flagged for visa sponsorship. When applying, highlight supervisory experience, any background in testing or credentialing environments, and your current visa status so the hiring team can assess sponsorship feasibility early in the process.
Which visa types are commonly used for Center Manager roles at Prometric?
H-1B is the most common long-term sponsorship path for Center Managers at Prometric. F-1 OPT and CPT can cover early-career candidates while they build operational experience. TN visa status is an option for Canadian and Mexican nationals whose background aligns with a qualifying USMCA professional category, though the fit depends on the specific degree and role scope.
What qualifications does Prometric expect for Center Manager candidates?
Prometric typically looks for candidates with a bachelor's degree in business, operations management, or a related field, along with direct experience managing staff and day-to-day site operations. Familiarity with compliance standards, customer service in high-stakes environments, and workforce scheduling is a practical advantage. Testing-industry experience, while not always required, strengthens your application considerably.
How do I time my application to maximize the chance of visa sponsorship?
If you're targeting H-1B sponsorship, applying between January and March gives your employer time to file before the April 1 USCIS cap-subject window. For OPT extensions or TN status, there's more flexibility, but you should still begin conversations about sponsorship at the offer stage, not after signing, so the DOL Labor Condition Application process can start without delays.