Customer Support Jobs at SBM Management Services with Visa Sponsorship
Customer Support jobs at SBM Management Services span facility services operations, and the company has a track record of working through visa sponsorship processes for qualified candidates. If you're on F-1 OPT, CPT, TN visa, or pursuing H-1B visa sponsorship, these roles can be a viable path into U.S. employment.
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Customer Service Representative
Job Description:
Job Overview
The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.
Roles & Responsibilities
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
- Perform janitorial duties
- Perform all duties listed on the daily schedule
- Operate motorized cleaning equipment
- Maintain daily upkeep of assigned area
- Report incidents and hazardous conditions to supervisor
- Comply with safety rules, policies, and procedures
- Perform work assignments in a team with other employees
- Perform repetitive tasks
- Maintain clean work area
- Follow all protocols, company procedures, policies, and rules
- Take direction and respond to supervision
- Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
- Fill in during staff shortage
- Support shift lead in completing punch-list items
- Use proper personal protective equipment
- Present a professional appearance and conduct
- Understand customer service and satisfaction
- Understand reporting systems, and of the environment
Compensation and Shift:
Monday through Friday
7am to 3:30pm
$18.25
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
May be required to have a valid driver’s license.
Completed all safety and task training certification.
May be required to be forklift certified.
Knowledge, Skills, and Abilities
Bilingual a plus
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment and willing to share with team.
Knowledge of the upkeep and care of the cleaning equipment.
Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Benefits:
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:
www.sbmmanagement.com/careers Careers – SBM
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
Title:
Customer Service Representative
Job Description:
Job Overview
The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.
Roles & Responsibilities
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
- Perform janitorial duties
- Perform all duties listed on the daily schedule
- Operate motorized cleaning equipment
- Maintain daily upkeep of assigned area
- Report incidents and hazardous conditions to supervisor
- Comply with safety rules, policies, and procedures
- Perform work assignments in a team with other employees
- Perform repetitive tasks
- Maintain clean work area
- Follow all protocols, company procedures, policies, and rules
- Take direction and respond to supervision
- Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
- Fill in during staff shortage
- Support shift lead in completing punch-list items
- Use proper personal protective equipment
- Present a professional appearance and conduct
- Understand customer service and satisfaction
- Understand reporting systems, and of the environment
Compensation and Shift:
Monday through Friday
7am to 3:30pm
$18.25
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
May be required to have a valid driver’s license.
Completed all safety and task training certification.
May be required to be forklift certified.
Knowledge, Skills, and Abilities
Bilingual a plus
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment and willing to share with team.
Knowledge of the upkeep and care of the cleaning equipment.
Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Benefits:
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:
www.sbmmanagement.com/careers Careers – SBM
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
See all Customer Support Jobs at SBM Management Services
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Get Access To All JobsTips for Finding Customer Support Jobs at SBM Management Services
Align Your Resume to Facility Services Support
SBM's Customer Support roles sit inside a facility management and outsourcing operation, not a tech or retail environment. Frame your experience around service coordination, account management, or operations support to match the work they actually hire for.
Confirm OPT Authorization Before Applying
SBM sponsors F-1 OPT and CPT, so if you're still in your program or within your OPT window, confirm your Employment Authorization Document is current. USCIS requires your EAD start date to align with your offer before you can begin work.
Target Locations With Active Hiring
SBM operates across dozens of U.S. markets servicing large commercial and institutional clients. Search for Customer Support openings by region, since sponsorship decisions are often made at the local hiring level for service-oriented roles like this.
Ask About H-1B Sponsorship Directly and Early
SBM has sponsored H-1B visas, but sponsorship for Customer Support roles is not automatic. Raise your visa status in the screening call, not after an offer. This prevents late-stage surprises and shows you understand the filing timeline relative to the April cap deadline.
Use Migrate Mate to Find Verified Sponsorship Roles
Filter for SBM Management Services Customer Support openings on Migrate Mate to see roles where sponsorship has been confirmed. This saves time you'd otherwise spend applying to postings that don't support your visa type.
Prepare for TN Classification Before Your Offer Stage
If you're a Canadian or Mexican national, TN status can be a faster path than H-1B for certain Customer Support roles. Work with your employer to confirm the role maps to a qualifying TN occupation category before DOL or USCIS filings begin.
Frequently Asked Questions
Does SBM Management Services sponsor H-1B visas for Customer Supports?
Yes, SBM Management Services has sponsored H-1B visas, including for roles within its Customer Support function. Sponsorship is not guaranteed for every open position, so you'll want to confirm with the recruiter during the early stages of the process. H-1B cap-subject filings must be submitted in April for an October 1 start date, so raise your timeline with the hiring team well before any offer is extended.
How do I apply for Customer Support jobs at SBM Management Services?
You can find and apply for Customer Support openings at SBM Management Services directly through their careers portal or by browsing verified listings on Migrate Mate, which filters for roles open to visa sponsorship. When you apply, tailor your resume to facility services or outsourcing support contexts, since SBM operates in commercial and institutional environments rather than traditional call center or retail settings.
Which visa types does SBM Management Services commonly use for Customer Support roles?
SBM Management Services has worked with H-1B, F-1 OPT, F-1 CPT, and TN visa types for its workforce. For Customer Support positions, F-1 OPT and CPT are practical options if you're currently studying or recently graduated, while TN is available to Canadian and Mexican nationals in qualifying occupations. H-1B sponsorship requires employer-initiated USCIS filings and is subject to the annual cap and lottery.
What qualifications does SBM Management Services expect for Customer Support roles?
SBM's Customer Support roles typically involve coordinating service operations, responding to client inquiries, and supporting account or facilities management workflows. Relevant experience in operations support, service coordination, or client-facing roles in outsourcing or business services environments strengthens your application. Familiarity with work order systems or facility management software is a practical differentiator, particularly for roles embedded in SBM's field operations structure.
How do I manage the visa sponsorship timeline when pursuing a Customer Support role at SBM Management Services?
The timeline depends on your current status. F-1 OPT candidates can begin work once their EAD is valid and the employer verifies authorization through E-Verify. H-1B sponsorship requires USCIS filing in April with an October 1 start, so an offer typically needs to be in place by late February or March. TN status for eligible nationals can often be processed at the port of entry with less lead time than an H-1B petition.