Customer Support Jobs at Schneider Electric with Visa Sponsorship
Schneider Electric hires Customer Support professionals across its energy management and industrial automation divisions, with roles ranging from technical support to account service. The company has an established sponsorship process for qualified international candidates, making it a realistic target for H-1B and E-3 applicants in the manufacturing sector.
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Get Access To All JobsINTRODUCTION
Join our dynamic team as a Customer Support Engineer 1 and be the bridge between our customers and innovative solutions! We're looking for tech-savvy problem solvers who are passionate about delivering exceptional customer experiences.
ROLE AND RESPONSIBILITIES
What will you do:
Technical Support & Problem Resolution:
- Provides technical support to customers, partners, and internal stakeholders across Foxboro SDA and DCS hardware, software, and application platforms.
- Performs detailed root cause analysis using system diagnostics, customer data, and product behavior. Applies known solutions when available and collaborates with others to develop new or improved solutions when necessary.
- Responds to customer issues via phone, email, or web, ensuring timely and professional resolution.
- Supports SE-approved System Integrators, Field Service, Project Operations, and other SE teams with technical guidance and troubleshooting.
Communication & Collaboration:
- Utilizes clear and effective communication to build strong working relationships with customers and colleagues from diverse cultural and professional backgrounds.
- Uses appropriate tools, processes, and escalation procedures to ensure timely issue tracking and resolution.
- Communicates effectively across departments to achieve alignment on solutions and customer outcomes.
Product Development & Service Readiness:
- Actively participates in new product planning activities and cross-functional development teams.
- Provides service requirements to development teams, reviews technical documentation, and contributes to designs that improve product serviceability and readiness.
- May develop and deliver training programs for internal staff, service personnel, and customers.
Field Support & Travel:
- Travel may be required on occasion to support customer needs, including onsite troubleshooting, complex issue resolution, data collection, system audits, and software upgrades.
Tools & Processes:
- Uses available tools, diagnostics, and resources to resolve issues efficiently and professionally.
- Ensures alignment with internal quality, safety, and escalation procedures.
BASIC QUALIFICATIONS
What qualifications will make you successful?
Education:
Bachelor’s degree in Engineering, Computer Science, or a related technical discipline.
Experience:
0-2 years experience in process control or computer networks.
Technical Skills:
- Strong proficiency in programming, system troubleshooting, and technical customer support, with the ability to diagnose complex issues and deliver clear, effective solutions.
- Understanding of system basics: OS, networks, databases, APIs.
COMPENSATION
For this U.S. based position, the expected compensation range is $85,000 - $102,000 per year, which includes base pay and short-term incentive. The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits), flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.
You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.
OTHER
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
INTRODUCTION
Join our dynamic team as a Customer Support Engineer 1 and be the bridge between our customers and innovative solutions! We're looking for tech-savvy problem solvers who are passionate about delivering exceptional customer experiences.
ROLE AND RESPONSIBILITIES
What will you do:
Technical Support & Problem Resolution:
- Provides technical support to customers, partners, and internal stakeholders across Foxboro SDA and DCS hardware, software, and application platforms.
- Performs detailed root cause analysis using system diagnostics, customer data, and product behavior. Applies known solutions when available and collaborates with others to develop new or improved solutions when necessary.
- Responds to customer issues via phone, email, or web, ensuring timely and professional resolution.
- Supports SE-approved System Integrators, Field Service, Project Operations, and other SE teams with technical guidance and troubleshooting.
Communication & Collaboration:
- Utilizes clear and effective communication to build strong working relationships with customers and colleagues from diverse cultural and professional backgrounds.
- Uses appropriate tools, processes, and escalation procedures to ensure timely issue tracking and resolution.
- Communicates effectively across departments to achieve alignment on solutions and customer outcomes.
Product Development & Service Readiness:
- Actively participates in new product planning activities and cross-functional development teams.
- Provides service requirements to development teams, reviews technical documentation, and contributes to designs that improve product serviceability and readiness.
- May develop and deliver training programs for internal staff, service personnel, and customers.
Field Support & Travel:
- Travel may be required on occasion to support customer needs, including onsite troubleshooting, complex issue resolution, data collection, system audits, and software upgrades.
Tools & Processes:
- Uses available tools, diagnostics, and resources to resolve issues efficiently and professionally.
- Ensures alignment with internal quality, safety, and escalation procedures.
BASIC QUALIFICATIONS
What qualifications will make you successful?
Education:
Bachelor’s degree in Engineering, Computer Science, or a related technical discipline.
Experience:
0-2 years experience in process control or computer networks.
Technical Skills:
- Strong proficiency in programming, system troubleshooting, and technical customer support, with the ability to diagnose complex issues and deliver clear, effective solutions.
- Understanding of system basics: OS, networks, databases, APIs.
COMPENSATION
For this U.S. based position, the expected compensation range is $85,000 - $102,000 per year, which includes base pay and short-term incentive. The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits), flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.
You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.
OTHER
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
See all 76+ Customer Support at Schneider Electric jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Schneider Electric roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Schneider Electric Jobs
Frame your background around industrial applications
Schneider Electric's Customer Support roles lean heavily on knowledge of electrical systems, SCADA platforms, or energy management software. Before applying, document any hands-on experience with industrial or manufacturing products so your resume signals technical fit, not just general support skills.
Target roles flagged for specialty occupation filing
Not every Customer Support title at Schneider Electric qualifies for H-1B sponsorship. Focus on postings that require a bachelor's degree in engineering, computer science, or a technical discipline, since USCIS uses that requirement to establish specialty occupation status for support roles.
Search open Customer Support roles on Migrate Mate
Schneider Electric posts Customer Support openings across multiple business units and locations. Use Migrate Mate to filter specifically for roles where the company has an active sponsorship history, so you're applying to positions that are realistically within reach.
Ask about LCA timing before accepting an offer
Your employer must file a certified Labor Condition Application with the DOL before USCIS can process your H-1B petition. If you're on OPT with limited time remaining, confirm with the recruiting team that the LCA can be submitted and certified within your authorization window.
Position E-3 eligibility as a hiring advantage
If you're an Australian citizen, the E-3 has no lottery and processes faster than the H-1B. Schneider Electric sponsors both, so raising E-3 during the offer stage shows you understand the process and removes the lottery uncertainty that makes some hiring managers hesitant to commit.
Prepare bilingual or multilingual credentials for global support units
Schneider Electric's manufacturing customer base is international, and support teams often handle cross-border accounts. If you speak a second language relevant to their markets, document it clearly. Bilingual candidates in technical support roles can strengthen the employer's business necessity argument during PERM-based green card filings.
Customer Support at Schneider Electric jobs are hiring across the US. Find yours.
Find Customer Support at Schneider Electric JobsFrequently Asked Questions
Does Schneider Electric sponsor H-1B visas for Customer Support roles?
Yes, Schneider Electric sponsors H-1B visas for Customer Support positions, though not every posting qualifies. Roles that require a specific technical degree, such as electrical engineering or computer science, are more likely to meet USCIS's specialty occupation standard. Generalist support titles with no degree requirement are harder to sponsor under H-1B, so targeting technically focused postings improves your odds significantly.
How do I apply for Customer Support jobs at Schneider Electric?
Applications go through Schneider Electric's careers portal, where postings are organized by business division and region. Before applying, review whether the job description specifies a technical degree requirement, since that language is essential for visa sponsorship eligibility. Migrate Mate also lists Schneider Electric's Customer Support openings filtered by sponsorship history, which helps you prioritize roles where sponsorship is a realistic outcome rather than an afterthought.
Which visa types does Schneider Electric commonly use for Customer Support hires?
Schneider Electric sponsors H-1B visas for the broadest range of Customer Support candidates and E-3 visas for Australian citizens. For candidates pursuing long-term permanent residence, the company also supports EB-2 and EB-3 Green Card pathways, which typically require PERM labor certification through the DOL. The right visa depends on your nationality, degree background, and the specific role's requirements.
What qualifications does Schneider Electric expect for sponsored Customer Support roles?
Schneider Electric's sponsored Customer Support positions typically require a bachelor's degree in a technical field, such as electrical engineering, industrial technology, or computer science. Beyond the degree, the company values experience with energy management systems, industrial automation platforms, or enterprise software support. Candidates who can troubleshoot hardware or software in a manufacturing context stand out over those with only general customer service backgrounds.
How do I time my application if I'm on OPT or close to a visa deadline?
If you're on F-1 OPT, H-1B cap-subject filings must be submitted by April 1 for an October 1 start date, so working backward means having an offer by February or March at the latest. STEM OPT extensions give you up to 36 months of additional runway, which reduces deadline pressure. Confirm with Schneider Electric's HR team early in the process that they can initiate the Labor Condition Application with the DOL within your authorization window.
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