Customer Success Consultant Jobs at Slalom with Visa Sponsorship
Slalom hires Customer Success Consultants to manage client relationships, drive adoption, and deliver measurable outcomes across its consulting engagements. The company has a consistent track record of sponsoring work visas for this function, supporting candidates across multiple visa pathways including H-1B, E-3, and F-1 OPT.
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Get Access To All JobsINTRODUCTION
Candidates can live within commutable distance to any Slalom office in the US. We have a hybrid and flexible environment.
Amazon Connect Consultant
Who You’ll Work With
As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies. Our Amazon Connect experts excel in driving customer transformation through the development of commercial strategies, distinctive experiences, and the application of digital technologies. This role offers an exciting opportunity to work on diverse sales pursuits and projects, ranging from contact center migrations to the integration of advanced AI-driven capabilities. We are seeking a passionate Amazon Connect Consultant or Senior Consultant to join our team.
What You’ll Do
- Provide Amazon Connect technical and functional expertise to sales teams, project teams, and customers.
- Participate and support business development discussions and opportunities to help identify the needs of Slalom customers, with the ability to architect and recommend optimal solutions to solve those needs.
- Lead the implementation of Contact Center Transformation solutions that meet business requirements, leveraging Amazon Connect and other AWS services.
- Develop implementation estimates and plans for all phases of the delivery lifecycle, including development, testing, training, deployment, and post-production support.
- Support the development of Amazon Connect case studies, demos, and training materials.
- Oversee preparation of technical documentation, including architecture diagrams, deployment guides, and user manuals.
- Lead training and support to client teams as needed.
- Serve as a trusted advisor to clients, providing expert guidance on contact center best practices, industry trends, and AWS capabilities.
- Work closely with cross-functional teams, including developers, architects, project managers, and business stakeholders, to deliver integrated solutions that align with client goals and objectives.
What You’ll Bring
- Experience in designing, implementing, and supporting complex contact center solutions, with extensive hands-on experience with Amazon Connect, AWS services (e.g., Lex, Lambda, S3, DynamoDB, CloudFormation), and related technologies.
- 3+ years of consulting experience, and/or equivalent experience working with stakeholders to understand and achieve business goals.
- Strong understanding of contact center concepts and technologies, such as IVR, ACD, call routing, quality and workforce management.
- Subject matter expertise of common service metrics and how to assist customers in understanding the importance of/defining their own KPIs.
- Excellent problem-solving skills and ability to troubleshoot complex technical issues.
- Effective communication skills with the ability to articulate technical concepts to both technical and non-technical audiences.
- Active AWS certifications or ability to achieve relevant certifications upon hire.
- Proficiency in programming/scripting languages, such as Python, JavaScript, or Java.
- Familiarity with Salesforce Service Cloud and/or ServiceNow.
- Excellent business and interpersonal skills that can be used to step into any industry and support the identification of real business needs.
- Experience in leading and/or supporting conversations at all levels of the company (e.g., C-suite, VP, Directors, Managers, Supervisors, and agents).
- Strong oral and written communication skills; including, presenting, meeting facilitation, and problem-solving skills.
- Capable of leading and/or supporting workshops or meetings virtually or in person.
- Skilled at being a team player with experience on large scale/enterprise implementations with multiple workstreams.
About us
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.
Compensation And Benefits
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.
East Bay, San Francisco, Silicon Valley
Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and salary ranges:
- Consultant: $114,000-$177,000
- Senior Consultant: $131,000-$203,000
San Diego, Los Angeles, Orange County, Seattle, Houston, New Jersey, New York City, Westchester, Boston, Washington DC:
- Consultant: $105,000-$162,000
- Senior Consultant: $120-$186,000
All other locations:
- Consultant: $96,000-$149,000
- Senior Consultant: $110,000-$171,000
EEO and Accommodations
Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.
We are accepting applications until 12/8, or until the position is filled.
INTRODUCTION
Candidates can live within commutable distance to any Slalom office in the US. We have a hybrid and flexible environment.
Amazon Connect Consultant
Who You’ll Work With
As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies. Our Amazon Connect experts excel in driving customer transformation through the development of commercial strategies, distinctive experiences, and the application of digital technologies. This role offers an exciting opportunity to work on diverse sales pursuits and projects, ranging from contact center migrations to the integration of advanced AI-driven capabilities. We are seeking a passionate Amazon Connect Consultant or Senior Consultant to join our team.
What You’ll Do
- Provide Amazon Connect technical and functional expertise to sales teams, project teams, and customers.
- Participate and support business development discussions and opportunities to help identify the needs of Slalom customers, with the ability to architect and recommend optimal solutions to solve those needs.
- Lead the implementation of Contact Center Transformation solutions that meet business requirements, leveraging Amazon Connect and other AWS services.
- Develop implementation estimates and plans for all phases of the delivery lifecycle, including development, testing, training, deployment, and post-production support.
- Support the development of Amazon Connect case studies, demos, and training materials.
- Oversee preparation of technical documentation, including architecture diagrams, deployment guides, and user manuals.
- Lead training and support to client teams as needed.
- Serve as a trusted advisor to clients, providing expert guidance on contact center best practices, industry trends, and AWS capabilities.
- Work closely with cross-functional teams, including developers, architects, project managers, and business stakeholders, to deliver integrated solutions that align with client goals and objectives.
What You’ll Bring
- Experience in designing, implementing, and supporting complex contact center solutions, with extensive hands-on experience with Amazon Connect, AWS services (e.g., Lex, Lambda, S3, DynamoDB, CloudFormation), and related technologies.
- 3+ years of consulting experience, and/or equivalent experience working with stakeholders to understand and achieve business goals.
- Strong understanding of contact center concepts and technologies, such as IVR, ACD, call routing, quality and workforce management.
- Subject matter expertise of common service metrics and how to assist customers in understanding the importance of/defining their own KPIs.
- Excellent problem-solving skills and ability to troubleshoot complex technical issues.
- Effective communication skills with the ability to articulate technical concepts to both technical and non-technical audiences.
- Active AWS certifications or ability to achieve relevant certifications upon hire.
- Proficiency in programming/scripting languages, such as Python, JavaScript, or Java.
- Familiarity with Salesforce Service Cloud and/or ServiceNow.
- Excellent business and interpersonal skills that can be used to step into any industry and support the identification of real business needs.
- Experience in leading and/or supporting conversations at all levels of the company (e.g., C-suite, VP, Directors, Managers, Supervisors, and agents).
- Strong oral and written communication skills; including, presenting, meeting facilitation, and problem-solving skills.
- Capable of leading and/or supporting workshops or meetings virtually or in person.
- Skilled at being a team player with experience on large scale/enterprise implementations with multiple workstreams.
About us
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.
Compensation And Benefits
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.
East Bay, San Francisco, Silicon Valley
Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and salary ranges:
- Consultant: $114,000-$177,000
- Senior Consultant: $131,000-$203,000
San Diego, Los Angeles, Orange County, Seattle, Houston, New Jersey, New York City, Westchester, Boston, Washington DC:
- Consultant: $105,000-$162,000
- Senior Consultant: $120-$186,000
All other locations:
- Consultant: $96,000-$149,000
- Senior Consultant: $110,000-$171,000
EEO and Accommodations
Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.
We are accepting applications until 12/8, or until the position is filled.
See all 32+ Customer Success Consultant at Slalom jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Consultant at Slalom roles.
Get Access To All JobsTips for Finding Customer Success Consultant Jobs at Slalom Jobs
Frame your degree around client-facing work
Slalom's H-1B filings for consulting roles require a specialty occupation determination. A degree in business, information systems, or management strengthens your case when your coursework maps directly to customer lifecycle management and client strategy.
Target Slalom's industry verticals in your application
Slalom organizes its consulting practice by industry vertical, including technology, healthcare, and financial services. Positioning your Customer Success experience within one of these sectors makes your application more relevant to the hiring manager reviewing it.
Ask about cap-exempt filing options during offer negotiations
If you missed the H-1B lottery, ask your Slalom recruiter whether any client site qualifies as a cap-exempt institution. Placements at qualifying nonprofits or universities can allow H-1B filing outside the annual cap without waiting for the next registration cycle.
Use Migrate Mate to identify open Customer Success roles at Slalom
Search Migrate Mate to filter Customer Success Consultant openings at Slalom by visa type. This saves time compared to manually cross-referencing job boards with DOL Labor Condition Application disclosures to confirm which roles are actively sponsored.
Get your LCA timeline straight before accepting an offer
Your employer must file a certified Labor Condition Application with the DOL before submitting your H-1B petition to USCIS. DOL certification typically takes seven business days, so factor this into your expected start date when negotiating with your Slalom hiring contact.
Customer Success Consultant at Slalom jobs are hiring across the US. Find yours.
Find Customer Success Consultant at Slalom JobsFrequently Asked Questions
Does Slalom sponsor H-1B visas for Customer Success Consultants?
Yes, Slalom sponsors H-1B visas for Customer Success Consultants. The role typically qualifies as a specialty occupation because it requires a bachelor's degree or higher in a relevant field such as business, information systems, or a related discipline. Your employer initiates the process by filing a Labor Condition Application with the DOL before submitting the H-1B petition to USCIS.
Which visa types are commonly used for Customer Success Consultant roles at Slalom?
Slalom sponsors several visa categories for this function. H-1B is the most common pathway for candidates requiring employer sponsorship. Australian citizens can pursue the E-3 visa, which follows a similar specialty occupation standard without a lottery. F-1 OPT and CPT allow students to begin working while transitioning to a longer-term sponsored status. TN visas are available for qualified Canadian and Mexican nationals in eligible professional categories.
What qualifications and experience does Slalom expect for Customer Success Consultant roles?
Slalom generally looks for candidates with a bachelor's degree in business, information technology, or a related field, combined with demonstrated experience managing client relationships or driving product adoption. Familiarity with enterprise software implementations, CRM platforms, or consulting project delivery strengthens your candidacy. For H-1B purposes, your degree field should align directly with the responsibilities outlined in the job description.
How do I apply for Customer Success Consultant jobs at Slalom?
You can browse open Customer Success Consultant positions at Slalom through Migrate Mate, which filters roles by visa sponsorship type so you can confirm eligibility before applying. Once you identify a role, apply directly through Slalom's careers portal. Be prepared to discuss your visa status early in the recruiter screen, as it affects start date planning and the LCA and H-1B petition timeline.
How do I plan my timeline if Slalom is sponsoring my H-1B for a Customer Success role?
H-1B cap-subject petitions can only be filed for an October 1 start date, meaning you need to go through the USCIS registration lottery in March. If you're on F-1 OPT, your OPT must bridge you to that date. Premium processing through USCIS reduces adjudication to around fifteen business days if you need a faster decision, though your employer must request it.
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