Customer Success Consultant Jobs at Adobe with Visa Sponsorship
Customer Success Consultant jobs at Adobe involve driving product adoption and retention across enterprise and mid-market accounts. The company has a well-established immigration program and actively sponsors work visas for this function, making it a strong target if you're building a U.S. career in customer success within the software industry.
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Get Access To All JobsINTRODUCTION
We're looking for a Senior Customer Success Manager to join the High Tech & Manufacturing Customer Experience team. In this role, you'll build deep relationships with clients, champion Adobe solutions, and ensure customers are realizing measurable value from their investments.
You'll work alongside a cross-functional Adobe ecosystem including Sales Account Directors, Marketing, Consulting, and Product specialists. Together, you will develop compelling value propositions, identify new growth opportunities, and drive meaningful business outcomes for your customers.
Our team is motivated by a genuine passion for innovation and a relentless dedication to customer success. We hire curious, driven people who bring fresh thinking to complex challenges and thrive in dynamic, fast paced environments.
What You'll Do:
-
Own the customer relationship driving product adoption, customer health, and overall happiness to ensure a seamless renewal
-
Build clear, actionable success plans and serve as the primary point of contact your customers can count on
-
Develop strong executive networks within accounts to align Adobe's roadmap with your customers' strategic goals
-
Deliver a proactive, high-touch customer experience — orchestrating internal resources and using our engagement model to track and evolve business outcomes
-
Accelerate adoption of Adobe solutions using data-driven insights to move customers along the maturity curve
-
Champion innovation by sharing standard methodologies and new use cases that help customers advance their digital experience strategies
-
Identify customer risk early and partner with cross-functional teams to develop and implement recovery plans
-
Be the voice of the customer inside Adobe — translating strategic use cases, process gaps, and product needs into actionable feedback for internal teams
-
Contribute to team initiatives that continuously set a higher standard for how we deliver customer success at scale
What You Need to Succeed:
-
Bachelor's degree or equivalent experience
-
10+ years in Customer Success within SaaS or Digital Marketing environments; B2B experience strongly preferred
-
Proven track record of driving measurable outcomes and building lasting customer relationships
-
Outstanding communication skills — written, verbal, and executive presentation — with the confidence to lead C-suite conversations
-
Strong consulting instincts and a trusted-advisor attitude that puts customer value first
-
Experience with program management in complex organizations — inspiring change and aligning diverse team members
-
Skilled facilitator for executive workshops, business reviews, and sessions passionate about driving long-term goals
-
Deep familiarity with digital marketing and/or digital media software landscapes
-
Ability to manage competing priorities and perform effectively in a high-velocity environment
-
Willingness to travel approximately 20%
ABOUT ADOBE
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.
Expected Pay Range: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 - $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $161,700 - $234,150.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
INTRODUCTION
We're looking for a Senior Customer Success Manager to join the High Tech & Manufacturing Customer Experience team. In this role, you'll build deep relationships with clients, champion Adobe solutions, and ensure customers are realizing measurable value from their investments.
You'll work alongside a cross-functional Adobe ecosystem including Sales Account Directors, Marketing, Consulting, and Product specialists. Together, you will develop compelling value propositions, identify new growth opportunities, and drive meaningful business outcomes for your customers.
Our team is motivated by a genuine passion for innovation and a relentless dedication to customer success. We hire curious, driven people who bring fresh thinking to complex challenges and thrive in dynamic, fast paced environments.
What You'll Do:
-
Own the customer relationship driving product adoption, customer health, and overall happiness to ensure a seamless renewal
-
Build clear, actionable success plans and serve as the primary point of contact your customers can count on
-
Develop strong executive networks within accounts to align Adobe's roadmap with your customers' strategic goals
-
Deliver a proactive, high-touch customer experience — orchestrating internal resources and using our engagement model to track and evolve business outcomes
-
Accelerate adoption of Adobe solutions using data-driven insights to move customers along the maturity curve
-
Champion innovation by sharing standard methodologies and new use cases that help customers advance their digital experience strategies
-
Identify customer risk early and partner with cross-functional teams to develop and implement recovery plans
-
Be the voice of the customer inside Adobe — translating strategic use cases, process gaps, and product needs into actionable feedback for internal teams
-
Contribute to team initiatives that continuously set a higher standard for how we deliver customer success at scale
What You Need to Succeed:
-
Bachelor's degree or equivalent experience
-
10+ years in Customer Success within SaaS or Digital Marketing environments; B2B experience strongly preferred
-
Proven track record of driving measurable outcomes and building lasting customer relationships
-
Outstanding communication skills — written, verbal, and executive presentation — with the confidence to lead C-suite conversations
-
Strong consulting instincts and a trusted-advisor attitude that puts customer value first
-
Experience with program management in complex organizations — inspiring change and aligning diverse team members
-
Skilled facilitator for executive workshops, business reviews, and sessions passionate about driving long-term goals
-
Deep familiarity with digital marketing and/or digital media software landscapes
-
Ability to manage competing priorities and perform effectively in a high-velocity environment
-
Willingness to travel approximately 20%
ABOUT ADOBE
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.
Expected Pay Range: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 - $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $161,700 - $234,150.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
See all Customer Success Consultant Jobs at Adobe
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Consultant Jobs at Adobe.
Get Access To All JobsTips for Finding Customer Success Consultant Jobs at Adobe
Frame your portfolio around SaaS metrics
Adobe evaluates Customer Success candidates on measurable outcomes like renewal rates, expansion revenue, and time-to-value. Document specific results from your current or past roles before applying so you can speak to them in Adobe's competency-based interviews.
Target Adobe's enterprise and digital media segments
Adobe's Customer Success hiring concentrates around Experience Cloud and Creative Cloud enterprise accounts. Aligning your application to one of these product lines, rather than applying broadly, signals fit and increases your odds of reaching a hiring manager who sponsors.
Confirm your visa type before accepting an offer
Adobe sponsors several visa categories, but eligibility depends on your nationality and current status. Clarify with the recruiter early whether your situation fits H-1B, E-3, or TN so you aren't surprised during offer negotiations by a category mismatch.
Use Migrate Mate to filter open roles by sponsorship type
Adobe posts Customer Success Consultant openings across multiple portals, but not all listings surface sponsorship details. Use Migrate Mate to filter Adobe's open roles by the visa types you qualify for, so you only invest time in positions that match your immigration status.
Understand OPT cap-gap timing before your start date
If you're on F-1 OPT and Adobe extends an offer, confirm your OPT expiration against the H-1B October 1 start date. If your OPT ends before October 1, cap-gap protection under a timely filed H-1B petition covers the gap, but your employer must file before your OPT expires.
Request premium processing when timelines are tight
Adobe's legal team typically handles H-1B filings, but you can ask whether premium processing is available for your petition. USCIS premium processing guarantees a decision within 15 business days, which matters if your current status has a hard expiration date.
Frequently Asked Questions
Does Adobe sponsor H-1B visas for Customer Success Consultants?
Yes, Adobe sponsors H-1B visas for Customer Success Consultants. Customer success roles at Adobe typically qualify as specialty occupations under USCIS standards because they require a bachelor's degree or higher in a relevant field such as business, information systems, or computer science. Adobe's in-house immigration team manages the petition process, and sponsorship is generally available for qualified candidates in this function.
Which visa types does Adobe commonly sponsor for Customer Success Consultants?
Adobe sponsors H-1B visas for most nationalities and E-3 visas for Australian citizens, which bypass the H-1B lottery entirely. Canadian and Mexican nationals may qualify for TN visa status. F-1 students can start on OPT or CPT while Adobe files an H-1B petition on their behalf. For longer-term pathways, Adobe also supports EB-2 and EB-3 Green Card sponsorship for employees in this function.
How do I apply for Customer Success Consultant jobs at Adobe?
Applications go through Adobe's careers portal, but roles fill quickly and sponsorship availability isn't always stated upfront. Migrate Mate curates Adobe's Customer Success Consultant openings and filters them by visa type, so you can identify the right openings before applying. When you apply, tailor your resume to Adobe's specific product lines, such as Experience Cloud or Creative Cloud, and reference measurable customer outcomes from your background.
What qualifications does Adobe expect for Customer Success Consultant roles?
Adobe typically looks for a bachelor's degree in business, communications, computer science, or a related field, combined with experience managing enterprise SaaS accounts. Strong candidates demonstrate familiarity with Adobe's product ecosystem, experience with CRM platforms like Salesforce, and the ability to run executive business reviews. For visa purposes, the degree field must align with the job duties to satisfy USCIS specialty occupation requirements.
How do I think about timing when Adobe sponsors my visa?
H-1B petitions must be filed by April 1 for an October 1 start date, so your offer needs to be in place well before that window opens. E-3 and TN visas have no annual cap and can be processed year-round, often within weeks. If you're already in the U.S. on OPT, Adobe can file a change of status petition so you don't need to attend a consular interview, as long as your OPT remains valid at the time of filing.