Customer Service Jobs at Sodexo with Visa Sponsorship
Sodexo hires Customer Service professionals across its food service and facilities contracts in the U.S., and the company has an established process for sponsoring international workers in this function. Roles range from front-line client-facing positions to account support, with sponsorship pathways available for eligible visa holders.
See All Customer Service at Sodexo JobsOverview
Showing 5 of 352+ Customer Service Jobs at Sodexo jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 352+ Customer Service Jobs at Sodexo
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Jobs at Sodexo.
Get Access To All JobsINTRODUCTION
Sodexo InReach is seeking a Customer Service Manager in Austin, Texas
This is a hybrid role with two days at home and three in the office
The Customer Service Manager is responsible for leading a remote and distributed Customer Service team supporting InReach’s Vending and Office Coffee Service (OCS) operations.
This role ensures consistent service execution across multiple branches and regions by managing daily support operations, service-level performance, customer escalations, and cross-functional coordination.
The Customer Service Manager will drive operational discipline, accountability, and service excellence by monitoring SLAs and KPIs, coaching team members, reporting to the Sr. Customer Service Manager, and partnering closely with Branch Operations, Service, Distribution, and Account Management teams.
This position requires strong experience managing remote employees and leveraging Microsoft Teams as a primary communication and collaboration tool.
ROLE AND RESPONSIBILITIES
What You'll Do:
- Lead, coach, and manage a remote Customer Service team handling Vending and OCS requests including fills, repairs, installs, removals, product issues, and equipment concerns
- Manage daily workflow, case assignment, and prioritization to ensure SLA commitments are consistently met
- Serve as the primary escalation point for complex, time-sensitive, or high-impact customer issues
- Partner with Branch Managers, Service Managers, Distribution Managers, and District Managers to drive timely resolution and operational alignment
- Monitor and report on customer service performance metrics, identifying trends, gaps, and improvement opportunities
- Use Microsoft Teams to manage communication with remote employees through meetings, chat, escalation channels, and collaboration spaces
- Conduct regular one-on-ones, team huddles, and performance reviews with remote team members
- Ensure consistent use of service workflows, escalation protocols, and branch-specific procedures
- Support onboarding and training of Customer Service Representatives on vending/OCS operations, equipment types, and service standards
- Collaborate with Account Managers and Key Account Managers to address customer risks, escalations, and retention concerns
- Drive continuous improvement initiatives related to efficiency, quality, and customer experience
- Be accountable for meeting and improving service performance, including but not limited to:
- SLA adherence for response and resolution times
- First Contact Resolution (FCR) rates
- Escalation volume and resolution effectiveness
- Repeat service issues and trend reduction
- Customer satisfaction indicators (CSAT, customer feedback)
- Ticket/work order accuracy and documentation compliance
- Team productivity and case throughput
- Analyze performance data, communicate results to leadership, and implement corrective actions when service levels fall below expectations.
WHAT WE OFFER
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
BASIC QUALIFICATIONS
- 3+ years of experience leading or managing a customer service or support team
- Experience supporting field-based or service-oriented operations (vending, OCS, facilities, logistics, or similar preferred)
- Demonstrated success managing remote employees and distributed teams
- Strong working experience using Microsoft Teams for daily communication, collaboration, and team management
- Experience managing SLAs, KPIs, and service performance in a high-volume environment
- Strong escalation management skills with the ability to balance urgency, empathy, and operational realities
- Effective coach and communicator who can drive accountability in a remote setting
- Ability to partner cross-functionally with Operations, Service, and Account Management teams
- Strong organizational, analytical, and problem-solving skills
- Customer-first mindset with a focus on consistency, clarity, and operational execution
- Vending, Micro Market, or Office Coffee Service (OCS) industry experience preferred
- Experience working with CRM or ticketing systems preferred
- Familiarity with multi-branch or multi-region service environments preferred
- Comfort operating in a fast-paced, evolving organization preferred
WHO WE ARE
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
MINIMUM QUALIFICATIONS
Associate's Degree or equivalent experience
INTRODUCTION
Sodexo InReach is seeking a Customer Service Manager in Austin, Texas
This is a hybrid role with two days at home and three in the office
The Customer Service Manager is responsible for leading a remote and distributed Customer Service team supporting InReach’s Vending and Office Coffee Service (OCS) operations.
This role ensures consistent service execution across multiple branches and regions by managing daily support operations, service-level performance, customer escalations, and cross-functional coordination.
The Customer Service Manager will drive operational discipline, accountability, and service excellence by monitoring SLAs and KPIs, coaching team members, reporting to the Sr. Customer Service Manager, and partnering closely with Branch Operations, Service, Distribution, and Account Management teams.
This position requires strong experience managing remote employees and leveraging Microsoft Teams as a primary communication and collaboration tool.
ROLE AND RESPONSIBILITIES
What You'll Do:
- Lead, coach, and manage a remote Customer Service team handling Vending and OCS requests including fills, repairs, installs, removals, product issues, and equipment concerns
- Manage daily workflow, case assignment, and prioritization to ensure SLA commitments are consistently met
- Serve as the primary escalation point for complex, time-sensitive, or high-impact customer issues
- Partner with Branch Managers, Service Managers, Distribution Managers, and District Managers to drive timely resolution and operational alignment
- Monitor and report on customer service performance metrics, identifying trends, gaps, and improvement opportunities
- Use Microsoft Teams to manage communication with remote employees through meetings, chat, escalation channels, and collaboration spaces
- Conduct regular one-on-ones, team huddles, and performance reviews with remote team members
- Ensure consistent use of service workflows, escalation protocols, and branch-specific procedures
- Support onboarding and training of Customer Service Representatives on vending/OCS operations, equipment types, and service standards
- Collaborate with Account Managers and Key Account Managers to address customer risks, escalations, and retention concerns
- Drive continuous improvement initiatives related to efficiency, quality, and customer experience
- Be accountable for meeting and improving service performance, including but not limited to:
- SLA adherence for response and resolution times
- First Contact Resolution (FCR) rates
- Escalation volume and resolution effectiveness
- Repeat service issues and trend reduction
- Customer satisfaction indicators (CSAT, customer feedback)
- Ticket/work order accuracy and documentation compliance
- Team productivity and case throughput
- Analyze performance data, communicate results to leadership, and implement corrective actions when service levels fall below expectations.
WHAT WE OFFER
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
BASIC QUALIFICATIONS
- 3+ years of experience leading or managing a customer service or support team
- Experience supporting field-based or service-oriented operations (vending, OCS, facilities, logistics, or similar preferred)
- Demonstrated success managing remote employees and distributed teams
- Strong working experience using Microsoft Teams for daily communication, collaboration, and team management
- Experience managing SLAs, KPIs, and service performance in a high-volume environment
- Strong escalation management skills with the ability to balance urgency, empathy, and operational realities
- Effective coach and communicator who can drive accountability in a remote setting
- Ability to partner cross-functionally with Operations, Service, and Account Management teams
- Strong organizational, analytical, and problem-solving skills
- Customer-first mindset with a focus on consistency, clarity, and operational execution
- Vending, Micro Market, or Office Coffee Service (OCS) industry experience preferred
- Experience working with CRM or ticketing systems preferred
- Familiarity with multi-branch or multi-region service environments preferred
- Comfort operating in a fast-paced, evolving organization preferred
WHO WE ARE
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
MINIMUM QUALIFICATIONS
Associate's Degree or equivalent experience
See all 352+ Customer Service at Sodexo jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Sodexo roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Sodexo Jobs
Align your background with Sodexo's contracts
Sodexo staffs Customer Service roles through food service management and facilities contracts, often at hospitals, universities, and corporate campuses. Tailor your resume to highlight client-facing experience in these environments, not generic retail or call center work.
Verify your visa type matches open roles
Sodexo has sponsored F-1 OPT, F-1 CPT, TN, and J-1 workers for Customer Service positions. Confirm your current status and work authorization timeline before applying, since roles tied to contract sites may have tighter start-date requirements than corporate positions.
Apply through Migrate Mate to filter by sponsorship
Searching Sodexo's careers page won't tell you which Customer Service openings actively support visa sponsorship. Use Migrate Mate to filter Sodexo's open roles by visa type so you're only targeting positions where your status is already a fit.
Ask recruiters about site-specific authorization early
Customer Service roles at Sodexo are often tied to specific client sites, and sponsorship decisions can involve both Sodexo and the client organization. Raise your work authorization status in the first recruiter call to avoid advancing through interviews at sites that won't support sponsorship.
Time your OPT application before the 90-day gap rule
If you're on F-1 OPT targeting a Sodexo Customer Service role, file your EAD with USCIS well before graduation. Unemployment days count against your OPT period, and Sodexo's contract-based hiring timelines can stretch the gap between offer and start date.
Prepare documentation that matches Sodexo's E-Verify process
Sodexo is an E-Verify employer, so your I-9 documents must be current and ready on your first day. For TN and J-1 holders in particular, ensure your visa documents, offer letter, and employment start date are all consistent before onboarding begins.
Customer Service at Sodexo jobs are hiring across the US. Find yours.
Find Customer Service at Sodexo JobsFrequently Asked Questions
Does Sodexo sponsor H-1B visas for Customer Service?
Sodexo's Customer Service sponsorship activity has centered on visa types suited to hourly and contract-site roles, including F-1 OPT, F-1 CPT, TN, J-1, and H-2B. H-1B sponsorship is far less common for Customer Service functions because these roles typically don't meet the specialty occupation threshold USCIS requires for H-1B classification. If H-1B eligibility is your goal, focus on roles in Sodexo's corporate or technical functions instead.
How do I apply for Customer Service jobs at Sodexo?
You can browse open Customer Service positions through Sodexo's careers portal, but the listings won't specify which roles support visa sponsorship. A faster approach is to search on Migrate Mate, which filters Sodexo's Customer Service openings by visa type so you only apply to roles where your work authorization is a match. From there, expect a recruiter screen followed by one or two site-level interviews, often coordinated with the client location Sodexo manages.
Which visa types does Sodexo commonly use for Customer Service roles?
For Customer Service positions, Sodexo has worked with F-1 OPT, F-1 CPT, J-1, TN, and H-2B visa holders. TN is available to Canadian and Mexican nationals in qualifying professional categories, while H-2B covers temporary nonagricultural workers for seasonal or peak-demand contracts. F-1 OPT and CPT are common paths for recent international graduates entering food service management or client support roles at Sodexo's campus and healthcare accounts.
What qualifications does Sodexo expect for sponsored Customer Service roles?
Sodexo's Customer Service roles in food service and facilities management typically require experience in client-facing or hospitality environments, strong communication skills, and comfort working within structured service contracts. For visa-sponsored positions, your academic background or professional credentials should align with the role's duties, particularly for TN or OPT candidates who must demonstrate the connection between their field of study or occupation and the job being offered.
How do I time my application around visa and hiring deadlines?
Sodexo's Customer Service hiring is often tied to contract start dates, academic calendar cycles at campus accounts, or seasonal peaks at their managed locations. If you're on F-1 OPT, account for USCIS processing time for your EAD, which can take several weeks. J-1 participants should confirm their program sponsor allows work at a for-profit employer like Sodexo. Starting your outreach at least two to three months before your target start date gives enough lead time for both the hiring process and any sponsorship paperwork.
See which Customer Service at Sodexo employers are hiring and sponsoring visas right now.
Search Customer Service at Sodexo Jobs