Customer Service Jobs at Sunbelt Rentals with Visa Sponsorship
Customer Service roles at Sunbelt Rentals span branch operations, customer-facing support, and equipment rental coordination across a large national footprint. Sunbelt has a track record of sponsoring international candidates in this function, with openings across multiple states and a hiring process that moves through both OPT and longer-term visa pathways.
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Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary
Position Objective:
The Yard Equipment Specialist (YES) is a hybrid customer obsession role. This position is considered the Company’s front line of contact with the customer, whose purpose is to provide an outstanding customer experience and be able to dynamically complete any tasks necessary to ensure a successful customer interaction. Tasks may include, but are not limited to, yard organization, equipment staging, contract administration, returned equipment triage, local non-CDL deliveries, understanding the customer’s equipment needs and driving customer obsession while maintaining a positive, professional attitude.
Position Responsibilities:
- Visually inspect equipment prior to customer rental to ensure that equipment meets all previously set specifications.
- Inspecting equipment on all returns, noting any lost and/or damaged equipment on the return paperwork not previously noted, and returning equipment to the proper yard location.
- General housekeeping of Express Rental area, warehouse and exterior premises on a daily basis.
- Determines/understands customer equipment needs through questioning and qualifying; provides alternative equipment suggestions to customers if appropriate based upon information obtained using an extensive knowledge of all equipment available.
- Negotiates price and volume of original orders by maximizing rate and volume.
- Places equipment orders by obtaining customer information (checking customer account or obtaining credit application for new customer); finalizes details about when, where and what equipment is required; selects equipment/merchandise from inventory and places the rental/purchase order in the computer system; processes cash rentals (complete identity checks, obtain prepayment and deposit, if required).
- Secures equipment by checking availability of equipment with shop (performs research to determine when unavailable equipment will become available); provides adequate notice to Dispatch and Service Departments for upcoming equipment requirements; coordinates with other PCs when necessary to secure equipment.
- Administers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract files.
- Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals.
- Records details of calls in phone log and maintains lost rent logs.
- Follows Standard Operating Procedures.
- Ensures all activity and customer transactions are performed within Sunbelt safety policies.
- Performs other duties as assigned by the manager.
Requirements
Education & Experience:
- High School diploma or GED required
- Valid Driver’s license required
- Familiarity with various types of construction/industrial tools & equipment
- Previous equipment rental industry experience
- Strong customer service & telephone skills
- Solid computer and administrative skills
- Successful completion of the DOT Qualification process preferred
- Bilingual (Spanish or other) may be preferred in some locations
Physical Demands:
Must be able to bend, squat, crouch and/or reach and lift up to 50 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt’s safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA.
The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day to day.
Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground
Base Pay Range: $21.38 - 29.39
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
- Health, Dental and Vision plans
- 401(k) Match
- Volunteer time off
- Short-term and long-term disability
- Accident, Life and Travel insurance, as well as flexible spending
- Tuition Reimbursement Options
- Employee Assistance Program (EAP)
- Length of Service Awards
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):
- 12-25 vacation days depending on years of service
- 5 sick days
- 6 holidays
- 2 half day holidays
- 2 floating holidays
- 1 inclusion day
- 1 volunteer day
Gear up for an exciting career!
Sunbelt Rentals supports service members. Veterans encouraged to apply.
Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary
Position Objective:
The Yard Equipment Specialist (YES) is a hybrid customer obsession role. This position is considered the Company’s front line of contact with the customer, whose purpose is to provide an outstanding customer experience and be able to dynamically complete any tasks necessary to ensure a successful customer interaction. Tasks may include, but are not limited to, yard organization, equipment staging, contract administration, returned equipment triage, local non-CDL deliveries, understanding the customer’s equipment needs and driving customer obsession while maintaining a positive, professional attitude.
Position Responsibilities:
- Visually inspect equipment prior to customer rental to ensure that equipment meets all previously set specifications.
- Inspecting equipment on all returns, noting any lost and/or damaged equipment on the return paperwork not previously noted, and returning equipment to the proper yard location.
- General housekeeping of Express Rental area, warehouse and exterior premises on a daily basis.
- Determines/understands customer equipment needs through questioning and qualifying; provides alternative equipment suggestions to customers if appropriate based upon information obtained using an extensive knowledge of all equipment available.
- Negotiates price and volume of original orders by maximizing rate and volume.
- Places equipment orders by obtaining customer information (checking customer account or obtaining credit application for new customer); finalizes details about when, where and what equipment is required; selects equipment/merchandise from inventory and places the rental/purchase order in the computer system; processes cash rentals (complete identity checks, obtain prepayment and deposit, if required).
- Secures equipment by checking availability of equipment with shop (performs research to determine when unavailable equipment will become available); provides adequate notice to Dispatch and Service Departments for upcoming equipment requirements; coordinates with other PCs when necessary to secure equipment.
- Administers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract files.
- Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals.
- Records details of calls in phone log and maintains lost rent logs.
- Follows Standard Operating Procedures.
- Ensures all activity and customer transactions are performed within Sunbelt safety policies.
- Performs other duties as assigned by the manager.
Requirements
Education & Experience:
- High School diploma or GED required
- Valid Driver’s license required
- Familiarity with various types of construction/industrial tools & equipment
- Previous equipment rental industry experience
- Strong customer service & telephone skills
- Solid computer and administrative skills
- Successful completion of the DOT Qualification process preferred
- Bilingual (Spanish or other) may be preferred in some locations
Physical Demands:
Must be able to bend, squat, crouch and/or reach and lift up to 50 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt’s safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA.
The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day to day.
Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground
Base Pay Range: $21.38 - 29.39
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
- Health, Dental and Vision plans
- 401(k) Match
- Volunteer time off
- Short-term and long-term disability
- Accident, Life and Travel insurance, as well as flexible spending
- Tuition Reimbursement Options
- Employee Assistance Program (EAP)
- Length of Service Awards
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):
- 12-25 vacation days depending on years of service
- 5 sick days
- 6 holidays
- 2 half day holidays
- 2 floating holidays
- 1 inclusion day
- 1 volunteer day
Gear up for an exciting career!
Sunbelt Rentals supports service members. Veterans encouraged to apply.
See all 66+ Customer Service at Sunbelt Rentals jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Sunbelt Rentals roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Sunbelt Rentals Jobs
Frame Your Resume Around Equipment Rental Workflows
Sunbelt's Customer Service hires handle quotes, reservations, and contract processing for heavy and light equipment. Tailor your resume to show experience with order management, account coordination, or service desk operations rather than generic retail or hospitality customer service.
Target Branch Locations in High-Demand Regions
Sunbelt's Customer Service openings cluster around construction-heavy markets in the Southeast, Southwest, and mid-Atlantic. Applying to branches in these regions increases your chances of reaching a hiring manager whose team is actively understaffed and more open to sponsorship conversations.
Confirm OPT STEM Extension Eligibility Before Applying
Customer Service roles at Sunbelt typically fall outside STEM OPT extension territory. If you're on F-1 OPT, verify your degree classification with your DSO early, since a standard 12-month OPT window may not align with Sunbelt's preferred timeline for transitioning candidates to longer-term sponsorship.
Use Migrate Mate to Filter Verified Sponsorship Openings
Sunbelt posts Customer Service roles across many job boards, but not all listings signal sponsorship willingness. Migrate Mate filters specifically for employers with a documented sponsorship history, letting you apply directly to confirmed openings rather than chasing listings that won't support visa candidates.
Ask Directly About TN Eligibility During Screening
If you're a Canadian or Mexican national, Sunbelt's Customer Service roles may qualify under the TN Management Consultant or other USMCA categories depending on your degree and job duties. Raise this in your first recruiter call so the hiring team can route your file correctly from the start.
Understand PERM Timing Before Accepting an Offer
EB-2 and EB-3 sponsorship requires the employer to complete PERM labor certification through DOL before filing with USCIS, a process that typically takes one to two years or longer. Clarify with Sunbelt's HR team when they typically initiate PERM so you can plan your status timeline around their standard process.
Customer Service at Sunbelt Rentals jobs are hiring across the US. Find yours.
Find Customer Service at Sunbelt Rentals JobsFrequently Asked Questions
Does Sunbelt Rentals sponsor H-1B visas for Customer Service?
Sunbelt Rentals' documented sponsorship activity for Customer Service roles has focused on EB-2, EB-3, F-1 OPT, F-1 CPT, and TN visas rather than H-1B. Customer Service positions typically require a degree field and job duties that are difficult to qualify as a specialty occupation under H-1B standards, so Sunbelt's sponsorship pathway for this function generally runs through employment-based green card categories or status-based work authorization instead.
Which visa types are commonly used for Customer Service roles at Sunbelt Rentals?
Sunbelt has sponsored Customer Service candidates through F-1 OPT and CPT for students in active degree programs, TN status for Canadian and Mexican nationals whose degree and duties align with eligible USMCA categories, and EB-2 or EB-3 green card sponsorship for longer-term hires. The right pathway depends on your nationality, degree field, and where you are in your immigration timeline.
What qualifications does Sunbelt Rentals expect for Customer Service roles?
Most Customer Service openings at Sunbelt require experience in account management, inside sales, or service coordination rather than purely transactional customer support. Familiarity with rental or construction industry workflows, CRM tools, and contract or quote processing is valued. A bachelor's degree strengthens your profile for employer-sponsored pathways, particularly if you're pursuing EB-3 or TN sponsorship tied to your degree.
How do I apply for Customer Service jobs at Sunbelt Rentals?
You can browse open Customer Service roles at Sunbelt Rentals through Migrate Mate, which surfaces verified sponsorship-friendly listings so you're not applying blind. When you reach the application stage, apply directly through Sunbelt's careers portal. In your cover letter or initial recruiter call, address your work authorization status early, since Sunbelt's HR team will need to confirm which sponsorship pathway fits your situation before extending an offer.
How long does the sponsorship process take for Customer Service roles at Sunbelt Rentals?
Timeline depends heavily on which pathway applies to you. F-1 OPT authorization is already in place when you're hired, so no additional USCIS filing is needed immediately. TN status can often be obtained at the border or port of entry, with processing measured in days. EB-2 and EB-3 green card sponsorship requires DOL PERM certification followed by USCIS petition filing, a combined process that typically spans two or more years before you receive permanent residence.
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