Customer Support Jobs at Sunbelt Rentals with Visa Sponsorship
Customer Support roles at Sunbelt Rentals put you at the center of equipment rental operations, helping contractors, construction crews, and industrial clients solve problems fast. Sunbelt has a track record of sponsoring international talent across multiple visa categories for this function, making it a realistic target if you're navigating work authorization.
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Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary
Service Manager
Are you seeking an entrepreneurial, empowering workplace that allows you to:
- Develop a career track
- Leverage your current skills while developing new skills
- Work with an incredible team of people
Sunbelt Rentals - the fastest growing rental business in North America - is seeking a Service Manager. As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner.
DUTIES & RESPONSIBILITIES
- Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
- Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
- Orders parts in order to maintain adequate supplies.
- Provides training and assistance to staff mechanics.
- Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
- Evaluates all equipment after repairs, maintenance or safety checks.
- Documents equipment status before and after rental.
- Handles customer complaints regarding equipment condition or operation.
- Promote safety awareness
- Perform quality control checks
- Update, maintain and keep organized equipment service records
- Create, update, close and bill work orders
- File warranty claims in a timely fashion
- Commission New Equipment
- Order parts, return parts, and perform parts inventory
- Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
- Reporting to include:
- Equipment due for service
- Fleet status Reporting
- Equipment Service Record Reporting
- Open work order report
- Warranty claim summary report
- Inventory management
- Parts & merchandise detail reporting
- Financial and historical trending
- Service department financial summary
- Shop foreman performance tool
- Work order chargeback
- Halt report
- Open PO report
- Tech paid hours vs. worked hour report
- Perform other duties assigned as assigned by the manager.
QUALIFICATIONS
- Valid driver’s license
- Extensive experience in the repair and maintenance of self-propelled platforms and lifts
- Knowledge of work planning and scheduling and other supervisory activities
- Strong understanding of equipment capabilities and safety requirements.
- Clear perspective of maintenance and repair issues in the industry
- Planning and management experience
- Computer literacy
- Reporting experience
- Inventory management experience
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.
Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.
Base Pay Range: $74,509.00 - 88,479.20
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
- Health, Dental and Vision plans
- 401(k) Match
- Volunteer time off
- Short-term and long-term disability
- Accident, Life and Travel insurance, as well as flexible spending
- Tuition Reimbursement Options
- Employee Assistance Program (EAP)
- Length of Service Awards
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):
- 12-25 vacation days depending on years of service
- 5 sick days
- 6 holidays
- 2 half day holidays
- 2 floating holidays
- 1 inclusion day
- 1 volunteer day
Gear up for an exciting career!
Sunbelt Rentals supports service members. Veterans encouraged to apply.
Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary
Service Manager
Are you seeking an entrepreneurial, empowering workplace that allows you to:
- Develop a career track
- Leverage your current skills while developing new skills
- Work with an incredible team of people
Sunbelt Rentals - the fastest growing rental business in North America - is seeking a Service Manager. As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner.
DUTIES & RESPONSIBILITIES
- Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
- Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
- Orders parts in order to maintain adequate supplies.
- Provides training and assistance to staff mechanics.
- Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
- Evaluates all equipment after repairs, maintenance or safety checks.
- Documents equipment status before and after rental.
- Handles customer complaints regarding equipment condition or operation.
- Promote safety awareness
- Perform quality control checks
- Update, maintain and keep organized equipment service records
- Create, update, close and bill work orders
- File warranty claims in a timely fashion
- Commission New Equipment
- Order parts, return parts, and perform parts inventory
- Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
- Reporting to include:
- Equipment due for service
- Fleet status Reporting
- Equipment Service Record Reporting
- Open work order report
- Warranty claim summary report
- Inventory management
- Parts & merchandise detail reporting
- Financial and historical trending
- Service department financial summary
- Shop foreman performance tool
- Work order chargeback
- Halt report
- Open PO report
- Tech paid hours vs. worked hour report
- Perform other duties assigned as assigned by the manager.
QUALIFICATIONS
- Valid driver’s license
- Extensive experience in the repair and maintenance of self-propelled platforms and lifts
- Knowledge of work planning and scheduling and other supervisory activities
- Strong understanding of equipment capabilities and safety requirements.
- Clear perspective of maintenance and repair issues in the industry
- Planning and management experience
- Computer literacy
- Reporting experience
- Inventory management experience
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.
Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.
Base Pay Range: $74,509.00 - 88,479.20
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
- Health, Dental and Vision plans
- 401(k) Match
- Volunteer time off
- Short-term and long-term disability
- Accident, Life and Travel insurance, as well as flexible spending
- Tuition Reimbursement Options
- Employee Assistance Program (EAP)
- Length of Service Awards
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):
- 12-25 vacation days depending on years of service
- 5 sick days
- 6 holidays
- 2 half day holidays
- 2 floating holidays
- 1 inclusion day
- 1 volunteer day
Gear up for an exciting career!
Sunbelt Rentals supports service members. Veterans encouraged to apply.
See all 64+ Customer Support at Sunbelt Rentals jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Sunbelt Rentals roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Sunbelt Rentals Jobs
Frame your resume around operational support metrics
Sunbelt's Customer Support teams handle high-volume, time-sensitive rental transactions. Quantify your experience with ticket resolution times, customer retention, or equipment issue escalation, not just soft skills. Hiring managers in Rental and Leasing want to see operational fluency.
Target branches in high-growth construction markets
Sunbelt expands Customer Support hiring around infrastructure and commercial construction booms. Research where they're opening branches or winning large contractor accounts, then focus your applications on those locations rather than applying broadly across all regions.
Confirm sponsorship eligibility before your first interview
Use Migrate Mate to filter Customer Support openings at Sunbelt Rentals by your visa type, so you only apply to roles where sponsorship is confirmed before you spend time on cover letters and phone screens.
Understand how TN status fits Customer Support roles
If you're Canadian or Mexican, TN classification for Customer Support can be trickier than technical roles. Verify that your specific job title and duties satisfy a qualifying TN category before accepting an offer, since not every support role maps cleanly.
Get your F-1 OPT or CPT documentation employer-ready early
Sunbelt operates as an E-Verify employer. Before your offer stage, have your EAD card, I-20 with the correct authorization dates, and your SEVIS record current. Delays in producing these documents can push back your start date or cost you the offer.
Ask about PERM timing during the offer negotiation
For EB-2 or EB-3 sponsorship, PERM labor certification with DOL can take well over a year. Ask your recruiter directly where the company typically initiates the PERM process relative to your start date, so you can plan your long-term status timeline accurately.
Customer Support at Sunbelt Rentals jobs are hiring across the US. Find yours.
Find Customer Support at Sunbelt Rentals JobsFrequently Asked Questions
Does Sunbelt Rentals sponsor H-1B visas for Customer Support roles?
Sunbelt Rentals' primary sponsorship activity for Customer Support sits with employment-based Green Card pathways like EB-2 and EB-3, along with F-1 OPT, F-1 CPT, and TN. H-1B sponsorship for Customer Support roles is less common because most positions don't meet USCIS specialty occupation criteria, which require a theoretical and practical application of a body of highly specialized knowledge. If H-1B eligibility matters to you, confirm the specific role's requirements directly with the recruiter before applying.
Which visa types are commonly used for Customer Support roles at Sunbelt Rentals?
Sunbelt Rentals sponsors F-1 OPT and F-1 CPT for recent graduates entering Customer Support, and TN status for qualifying Canadian and Mexican nationals. For longer-term sponsorship, EB-2 and EB-3 Green Card pathways through PERM labor certification with DOL are the routes the company uses. The right visa depends on your nationality, education, and whether you're looking for short-term work authorization or a permanent residency path.
What qualifications and experience does Sunbelt Rentals expect for Customer Support positions?
Sunbelt typically looks for candidates with experience in high-volume customer-facing environments, particularly in industries with physical inventory or equipment logistics. Familiarity with rental management software, strong problem-solving under time pressure, and exposure to construction or industrial client bases strengthens your application. A bachelor's degree is helpful but not always required. Demonstrating that you understand equipment rental workflows, not just general customer service, differentiates you in their screening process.
How do I apply for Customer Support jobs at Sunbelt Rentals?
You can browse open Customer Support positions at Sunbelt Rentals filtered by visa sponsorship type on Migrate Mate, which surfaces roles where international candidates are considered. When you apply, tailor your resume to highlight experience with equipment, logistics, or high-stakes client support rather than retail or hospitality backgrounds. Follow up with the recruiter after submitting, since Sunbelt operates across hundreds of locations and response times can vary by region and hiring urgency.
How do I plan my timeline if Sunbelt Rentals is sponsoring my Green Card through EB-2 or EB-3?
Once Sunbelt initiates PERM labor certification with DOL, expect the process to take anywhere from one to three years or more before you receive your Green Card, depending on your country of birth and priority date backlog. Start on F-1 OPT or TN status to maintain work authorization while the PERM and I-140 move through USCIS. Ask your employer's immigration attorney for a realistic timeline specific to your situation before relying on any single projected date.
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