Customer Support Jobs at Sunrun with Visa Sponsorship
Sunrun hires for Customer Support roles across solar installation, billing, and homeowner services. The company has a track record of sponsoring work visas for this function, making it a realistic target if you're on OPT, TN, or looking for an employer willing to file an H-1B petition.
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Get Access To All JobsEver since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.
Overview
Join our solar team, where innovation meets expertise! We're seeking individuals who think creatively, master the intricacies of solar, and exceed customer expectations. Imagine a workplace where picking up the phone is just the 1st step in building relationships that will last a lifetime. We value genuine interactions, fostering a culture where customers feel valued. Our dedication to exceptional service not only delights customers but also inspires them to spread the word with their friends and neighbors. Join us in solving problems and optimizing systems to meet Customers' needs now and in to the future.
Responsibilities
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Energy Specialist: As an Energy Specialist, you’ll be our customer's trusted point of contact. Your mission is to offer personalized assistance and support, tailoring solutions to their unique needs and preferences. You’ll build enduring connections that go beyond transactions, fostering a culture of care and empowerment.
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Proactive Anticipation: Anticipate customer needs before they arise. By understanding their solar journey, you’ll provide personalized solutions that enhance their experience. Your proactive approach ensures seamless service and exclusive offerings, reinforcing our commitment to excellence.
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Navigating Complexities with Grace: When faced with escalated issues or intricate queries, you’ll handle them efficiently and professionally. Swift resolution and customer satisfaction are your priorities. Leverage your relationships to advocate for their concerns, providing constructive feedback that drives continuous improvement.
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Empowered Account Management: Using your account management skill set, you’ll guide customers through their solar experience. Your negotiation and de-escalation expertise will turn challenging situations into positive outcomes, maintaining trust and confidence.
-
Seamless Customer Experience: Think outside the box when resolving complex issues. Ensure accurate and timely responses to customer questions. Your creative thinking and empowered mindset contribute to a seamless journey.
-
Enhancing Solar Experiences: Regular account reviews allow you to recommend products and services that enhance each customer’s solar journey. By staying attuned to their evolving needs, you’ll contribute to their long-term satisfaction.
QUALIFICATIONS
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High School Diploma
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Bachelor's degree preferred
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At least 2-3 years experience with Customer Service or Customer Experience, or Customer Management
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Previous energy or solar experience is not required but preferred
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Experience managing accounts preferred
-
Highly proficient with applications such as MS Office, G Suite, DocuSign, and Salesforce including an ability to learn new systems
Recruiter:
Jacquie Hoffman (jacquie.hoffman@sunrun.com)
Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.
Starting salary/wage for this opportunity:
$20.73 to $27.63
Compensation decisions will not be based on a candidate's salary history. You can learn more here.
This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth.
Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.
Overview
Join our solar team, where innovation meets expertise! We're seeking individuals who think creatively, master the intricacies of solar, and exceed customer expectations. Imagine a workplace where picking up the phone is just the 1st step in building relationships that will last a lifetime. We value genuine interactions, fostering a culture where customers feel valued. Our dedication to exceptional service not only delights customers but also inspires them to spread the word with their friends and neighbors. Join us in solving problems and optimizing systems to meet Customers' needs now and in to the future.
Responsibilities
-
Energy Specialist: As an Energy Specialist, you’ll be our customer's trusted point of contact. Your mission is to offer personalized assistance and support, tailoring solutions to their unique needs and preferences. You’ll build enduring connections that go beyond transactions, fostering a culture of care and empowerment.
-
Proactive Anticipation: Anticipate customer needs before they arise. By understanding their solar journey, you’ll provide personalized solutions that enhance their experience. Your proactive approach ensures seamless service and exclusive offerings, reinforcing our commitment to excellence.
-
Navigating Complexities with Grace: When faced with escalated issues or intricate queries, you’ll handle them efficiently and professionally. Swift resolution and customer satisfaction are your priorities. Leverage your relationships to advocate for their concerns, providing constructive feedback that drives continuous improvement.
-
Empowered Account Management: Using your account management skill set, you’ll guide customers through their solar experience. Your negotiation and de-escalation expertise will turn challenging situations into positive outcomes, maintaining trust and confidence.
-
Seamless Customer Experience: Think outside the box when resolving complex issues. Ensure accurate and timely responses to customer questions. Your creative thinking and empowered mindset contribute to a seamless journey.
-
Enhancing Solar Experiences: Regular account reviews allow you to recommend products and services that enhance each customer’s solar journey. By staying attuned to their evolving needs, you’ll contribute to their long-term satisfaction.
QUALIFICATIONS
-
High School Diploma
-
Bachelor's degree preferred
-
At least 2-3 years experience with Customer Service or Customer Experience, or Customer Management
-
Previous energy or solar experience is not required but preferred
-
Experience managing accounts preferred
-
Highly proficient with applications such as MS Office, G Suite, DocuSign, and Salesforce including an ability to learn new systems
Recruiter:
Jacquie Hoffman (jacquie.hoffman@sunrun.com)
Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.
Starting salary/wage for this opportunity:
$20.73 to $27.63
Compensation decisions will not be based on a candidate's salary history. You can learn more here.
This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth.
See all 73+ Customer Support at Sunrun jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Sunrun roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Sunrun Jobs
Tailor your resume to solar service workflows
Sunrun's Customer Support roles center on installation scheduling, system monitoring, and post-install homeowner issues. Frame your experience around technical product support or utility service environments, not generic retail or call center work.
Ask about sponsorship scope during the offer stage
Not every Customer Support opening at Sunrun will carry the same sponsorship pathway. During the offer conversation, ask directly whether the role is approved for H-1B or Green Card sponsorship, and which internal team handles USCIS filings.
Target Sunrun's residential energy markets strategically
Sunrun operates heavily in states like California, Texas, and Florida. Roles in these markets often have more open headcount and faster hiring cycles, which gives you more runway to negotiate sponsorship timelines before an H-1B cap deadline.
Use Migrate Mate to filter open Customer Support roles
Sunrun posts Customer Support roles across multiple channels, but not all list sponsorship eligibility. Use Migrate Mate to surface verified sponsorship-eligible openings at Sunrun so you're not wasting applications on roles that won't support your visa.
Customer Support at Sunrun jobs are hiring across the US. Find yours.
Find Customer Support at Sunrun JobsFrequently Asked Questions
Does Sunrun sponsor H-1B visas for Customer Support roles?
Yes, Sunrun has a history of sponsoring H-1B visas, including for Customer Support positions. Sponsorship availability can vary by specific role and location, so the clearest path is to confirm directly with the recruiter during the hiring process whether the open position is approved for H-1B filing.
Which visa types does Sunrun commonly sponsor for Customer Support positions?
Sunrun sponsors H-1B petitions and supports Green Card pathways through EB-2 and EB-3 categories for qualifying roles. The company also accepts candidates on F-1 OPT and CPT, and TN status for eligible Canadian and Mexican nationals. The right category depends on your nationality, education, and how the role is classified internally.
What qualifications does Sunrun expect for Customer Support roles?
Sunrun's Customer Support positions typically require strong communication skills and experience handling technical or service-based inquiries. Familiarity with solar energy systems, CRM platforms, or utility billing is an advantage. Roles that support H-1B sponsorship often require a bachelor's degree in a relevant field, which the employer will specify in the job description.
How do I apply for Customer Support jobs at Sunrun?
You can find sponsorship-eligible Customer Support openings at Sunrun through Migrate Mate, which filters roles by visa type so you can identify positions that match your work authorization. Once you locate a role, apply through Sunrun's careers portal and note your visa status in the application. Responding promptly to recruiter outreach improves your chances during high-volume hiring periods.
How do I plan my timeline if Sunrun files an H-1B petition for me?
H-1B petitions are subject to an annual cap, with USCIS accepting registrations in March for an October 1 start date. If you're on OPT and your authorization expires before October, ask Sunrun whether the role qualifies for cap-exempt filing or whether a STEM OPT extension can bridge the gap. Aligning your job search with the registration window in early March is critical.
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