Customer Support Jobs at United Rentals with Visa Sponsorship
Customer Support roles at United Rentals range from branch-level service positions to account management and technical support functions across the equipment rental industry. United Rentals has a established track record of sponsoring international talent in this function, covering multiple visa categories for qualified candidates.
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Get Access To All JobsINTRODUCTION
Great company. Great people. Great opportunities.
If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!
As a Workforce Management Administrator, you will be our expert in proactively monitoring, managing, and communicating intraday Customer Care Center performance in support of customer expectations and team goals. We'll provide the tools, the technology and the support you need to do the job right. Our dedicated management team is committed to helping you achieve your career goals.
What You'll Do:
- Monitor and respond to Real Time Adherence, queue activity, and service levels
- Analyze intraday and historical performance to respond/plan appropriately in order to achieve operational service goals
- Identify call volume trends and averages on an intraday, weekly, monthly, etc. basis
- Establish and maintain communications channels regarding events that impact Customer Care Center performance and workload
- Communicate necessary adjustments to staffing based on changing/dynamic forecasts
- Collaborate with Customer Care Center staff to identify opportunities for improvement of resource utilization and to achieve service goals
- Accurately process intraday schedule exceptions, time off requests, and call-ins within established turnaround times
- Support scheduling off phone activities and development opportunities for agents
- Triage agent IT issues and help with user training
- Other duties assigned as needed
REQUIREMENTS
- High School diploma or equivalent combination of education and experience
- Minimum 2 years' experience in a contact center
- Minimum 1 year experience in a WFM or WFM related role
- Strong analytical, communication, and organizational skills
- Work well with frequent interruptions, deadlines, creative thinking, handling multiple projects simultaneously, and making decisions based on incomplete information
- Maintain positive interactions with internal management and staff
- Work well with minimal supervision and with some latitude for self-directed action
- Professional verbal, written, and remote communication skills
- Strong computer skills (excel, troubleshooting, finesse, etc.)
- Team player, works well with remote teammates and remote supervision
- Strong reliability and customer service skills
- Knowledge of product and equipment usage and applications
Why join us?
We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
- Paid Parental Leave
- United Compassion Fund
- Employee Discount Program
- Career Development & Promotional Opportunities
- Additional Vacation Buy Up Program (US Only)
- Early Wage Access through Payactiv (US Hourly Only)
- Paid Sick Leave
- An inclusive and welcoming culture
Explore our comprehensive U.S. benefit offerings
For Canadian benefits, click here
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.
COMPENSATION
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.
INTRODUCTION
Great company. Great people. Great opportunities.
If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!
As a Workforce Management Administrator, you will be our expert in proactively monitoring, managing, and communicating intraday Customer Care Center performance in support of customer expectations and team goals. We'll provide the tools, the technology and the support you need to do the job right. Our dedicated management team is committed to helping you achieve your career goals.
What You'll Do:
- Monitor and respond to Real Time Adherence, queue activity, and service levels
- Analyze intraday and historical performance to respond/plan appropriately in order to achieve operational service goals
- Identify call volume trends and averages on an intraday, weekly, monthly, etc. basis
- Establish and maintain communications channels regarding events that impact Customer Care Center performance and workload
- Communicate necessary adjustments to staffing based on changing/dynamic forecasts
- Collaborate with Customer Care Center staff to identify opportunities for improvement of resource utilization and to achieve service goals
- Accurately process intraday schedule exceptions, time off requests, and call-ins within established turnaround times
- Support scheduling off phone activities and development opportunities for agents
- Triage agent IT issues and help with user training
- Other duties assigned as needed
REQUIREMENTS
- High School diploma or equivalent combination of education and experience
- Minimum 2 years' experience in a contact center
- Minimum 1 year experience in a WFM or WFM related role
- Strong analytical, communication, and organizational skills
- Work well with frequent interruptions, deadlines, creative thinking, handling multiple projects simultaneously, and making decisions based on incomplete information
- Maintain positive interactions with internal management and staff
- Work well with minimal supervision and with some latitude for self-directed action
- Professional verbal, written, and remote communication skills
- Strong computer skills (excel, troubleshooting, finesse, etc.)
- Team player, works well with remote teammates and remote supervision
- Strong reliability and customer service skills
- Knowledge of product and equipment usage and applications
Why join us?
We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
- Paid Parental Leave
- United Compassion Fund
- Employee Discount Program
- Career Development & Promotional Opportunities
- Additional Vacation Buy Up Program (US Only)
- Early Wage Access through Payactiv (US Hourly Only)
- Paid Sick Leave
- An inclusive and welcoming culture
Explore our comprehensive U.S. benefit offerings
For Canadian benefits, click here
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.
COMPENSATION
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.
See all 247+ Customer Support at United Rentals jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at United Rentals roles.
Get Access To All JobsTips for Finding Customer Support Jobs at United Rentals Jobs
Highlight Equipment Industry Customer Experience
United Rentals prioritizes candidates who understand B2B service environments. Frame any experience in construction, industrial, or equipment-adjacent customer support roles prominently on your resume to signal direct relevance to their branch operations model.
Research Branch Roles Before Corporate Openings
United Rentals fills customer support positions at the branch level across hundreds of locations, not just at headquarters. Targeting regional openings often means faster hiring cycles and less competition than corporate-track roles in Stamford.
Align Your Degree to a Specialty Occupation Case
USCIS requires H-1B petitions to demonstrate a specialty occupation. For customer support roles, a degree in business, communications, or a field tied to United Rentals' core services strengthens the petition and reduces the risk of an RFE.
Use Migrate Mate to Filter Verified Sponsorship Listings
Searching broadly for customer support jobs wastes time on employers who won't sponsor. Use Migrate Mate to filter specifically for United Rentals openings verified against sponsorship history, so you're only applying where a real pathway exists.
Ask About TN Eligibility If You Hold Canadian or Mexican Citizenship
TN status under USMCA can cover certain management and technical support roles without an H-1B lottery. If you're Canadian or Mexican, confirm with United Rentals' HR team whether your specific customer support title qualifies before the offer is finalized.
Customer Support at United Rentals jobs are hiring across the US. Find yours.
Find Customer Support at United Rentals JobsFrequently Asked Questions
Does United Rentals sponsor H-1B visas for Customer Support roles?
Yes, United Rentals has a documented history of sponsoring H-1B visas for roles in this function. The key is ensuring your specific customer support position can be framed as a specialty occupation under USCIS standards, which generally requires a directly relevant bachelor's degree or higher. Roles with account management or technical service components tend to support stronger H-1B petitions.
How do I apply for Customer Support jobs at United Rentals?
Applications go through United Rentals' careers portal, where you can filter by role type and location. Before applying, verify that the specific posting is open to sponsored candidates, since not every listing will explicitly state sponsorship availability. Migrate Mate lets you browse United Rentals customer support openings filtered by verified sponsorship history, saving you the guesswork on which roles are realistic targets.
Which visa types does United Rentals commonly use for Customer Support hires?
United Rentals sponsors across several visa categories for this function, including H-1B, F-1 OPT, F-1 CPT, TN, J-1, and employment-based Green Card pathways like EB-2 and EB-3. F-1 OPT and CPT are commonly used for candidates earlier in their career, while H-1B and EB-category sponsorship typically applies to longer-term hires in more defined customer support or account management roles.
What qualifications does United Rentals expect for Customer Support candidates seeking sponsorship?
United Rentals generally looks for candidates with a bachelor's degree in a relevant field such as business, communications, or operations, combined with demonstrable B2B or industrial service experience. For visa sponsorship purposes, the degree-to-role alignment matters as much as the experience itself, since USCIS scrutinizes whether the position genuinely requires specialized academic preparation. Candidates with equipment rental or construction-adjacent backgrounds tend to stand out.
How do I time my application to account for visa processing when targeting United Rentals?
Timing depends heavily on which visa category applies to you. H-1B petitions are subject to an annual lottery with a filing window each April, meaning you'd need an offer in place by late February or early March. TN status for Canadian citizens can be obtained at the border with a valid offer letter, making timelines significantly shorter. F-1 OPT authorization must be in place before your start date, and cap-gap rules can bridge a gap if your H-1B is pending.
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