Customer Service Jobs at University of Chicago with Visa Sponsorship
Customer Service roles at University of Chicago support a large, mission-driven academic community, spanning student services, administrative support, and departmental help desks. The university has a well-established international hiring process and actively sponsors work visas across multiple categories for qualified Customer Service professionals.
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Press Distribution Customer Service
About The Department
The University of Chicago Press Distribution Center (CDC) is a state-of-the-art distribution and fulfillment operation, providing a full range of services to the University of Chicago Press and scholarly publishers worldwide. Located in the Historic Pullman District near 110th Langley, the CDC is conveniently located near the Metra and the Bishop Ford Freeway. The facility is two hundred seventy-three thousand square feet housing nearly twelve million books in inventory, and more than nineteen thousand units shipped daily. Our team is hard-working, highly motivated, and enjoy the same benefits as the University of Chicago campus-based employees, many with the added benefit of working close to home. On-the-job training provided.
Job Information
Job Summary
The Customer Service Representative enters customer orders and investigates customer complaints using the computer system.
Responsibilities
- Enter orders directly from customers, from both written and telephone requests.
- Set up new customer accounts on the computer.
- Investigate customer service complaints (written and telephone).
- Interface with warehouse and accounts receivable personnel, as needed, to effectively complete assigned tasks.
- Perform other tasks as required.
Competencies
- Manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with patrons, patients, staff, faculty, students and others required.
- Communicate effectively in English, both orally and in writing required.
- Identify priorities; recognize and resolve or refer problems required.
- Work effectively with supervision and as a part of a team required.
- Ability to use or learn a range of position-related software applications; strong typing skills and experience on a 10 key adding machine required.
- Excellent verbal communication skills and the ability to follow detailed instructions required.
- Investigating customer service complaints and following detailed procedures to correct the problems required.
- Interface with various departments as required to effectively complete assigned tasks required.
Education, Experience, and Certifications:
Education
High school diploma or equivalent required.
Experience
Customer Service experience required.
Technical Knowledge Or Skills
- Typing skills of at least 25 words per minute and experience on a 10 key adding machine are required.
- Experience with Microsoft Office Suite preferred.
- Experience with Salesforce (or any CSM software) preferred.
Required Documents
- Resume
- References
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Benefit Eligibility
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.
Pay Rate Type
Hourly
Pay Range
$18.93 - $22.10
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Scheduled Weekly Hours
40
Union
024- Local 743, I.B.T. Clerical
Job is Exempt
No
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Posting Date
2026-02-24
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination. Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form. All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position. The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Department
Press Distribution Customer Service
About The Department
The University of Chicago Press Distribution Center (CDC) is a state-of-the-art distribution and fulfillment operation, providing a full range of services to the University of Chicago Press and scholarly publishers worldwide. Located in the Historic Pullman District near 110th Langley, the CDC is conveniently located near the Metra and the Bishop Ford Freeway. The facility is two hundred seventy-three thousand square feet housing nearly twelve million books in inventory, and more than nineteen thousand units shipped daily. Our team is hard-working, highly motivated, and enjoy the same benefits as the University of Chicago campus-based employees, many with the added benefit of working close to home. On-the-job training provided.
Job Information
Job Summary
The Customer Service Representative enters customer orders and investigates customer complaints using the computer system.
Responsibilities
- Enter orders directly from customers, from both written and telephone requests.
- Set up new customer accounts on the computer.
- Investigate customer service complaints (written and telephone).
- Interface with warehouse and accounts receivable personnel, as needed, to effectively complete assigned tasks.
- Perform other tasks as required.
Competencies
- Manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with patrons, patients, staff, faculty, students and others required.
- Communicate effectively in English, both orally and in writing required.
- Identify priorities; recognize and resolve or refer problems required.
- Work effectively with supervision and as a part of a team required.
- Ability to use or learn a range of position-related software applications; strong typing skills and experience on a 10 key adding machine required.
- Excellent verbal communication skills and the ability to follow detailed instructions required.
- Investigating customer service complaints and following detailed procedures to correct the problems required.
- Interface with various departments as required to effectively complete assigned tasks required.
Education, Experience, and Certifications:
Education
High school diploma or equivalent required.
Experience
Customer Service experience required.
Technical Knowledge Or Skills
- Typing skills of at least 25 words per minute and experience on a 10 key adding machine are required.
- Experience with Microsoft Office Suite preferred.
- Experience with Salesforce (or any CSM software) preferred.
Required Documents
- Resume
- References
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Benefit Eligibility
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.
Pay Rate Type
Hourly
Pay Range
$18.93 - $22.10
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Scheduled Weekly Hours
40
Union
024- Local 743, I.B.T. Clerical
Job is Exempt
No
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Posting Date
2026-02-24
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination. Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form. All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position. The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
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Get Access To All JobsTips for Finding Customer Service Jobs at University of Chicago Jobs
Align your background to student-facing service roles
University of Chicago's Customer Service openings frequently support registrar, financial aid, and housing offices. Tailor your resume to show experience with high-volume inquiries, case resolution, or student-facing support, since these are the workflows the university's hiring managers prioritize.
Confirm your visa category fits the role
Not every Customer Service position at the University of Chicago qualifies as a specialty occupation under H-1B standards. If your role is classified as support staff rather than professional, ask HR upfront which visa categories they sponsor for that specific job grade.
Target departments with consistent international hiring patterns
Offices like the Bursar, Registrar, and UChicago Medicine patient services teams have recurring Customer Service needs. Applying to departments with stable, year-round staffing cycles gives your sponsorship request a stronger internal business case than one-off or seasonal postings.
Prepare for the LCA certification step before your start date
Before the university can file your H-1B petition, DOL must certify a Labor Condition Application confirming the role meets prevailing wage requirements. This step precedes USCIS filing, so factor it into your expected timeline when negotiating a start date with HR.
Browse visa-friendly Customer Service openings on Migrate Mate
Filtering by role and sponsorship type saves time when targeting universities. Migrate Mate lets you search Customer Service jobs at employers with active sponsorship histories so you can prioritize applications where your visa pathway is already supported.
Customer Service at University of Chicago jobs are hiring across the US. Find yours.
Find Customer Service at University of Chicago JobsFrequently Asked Questions
Does University of Chicago sponsor H-1B visas for Customer Service roles?
Yes, the University of Chicago sponsors H-1B visas for Customer Service positions where the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant field. Not every Customer Service title meets that threshold, so confirming the job classification with HR before applying is the practical first step. Roles tied to technical, financial, or clinical support functions are more likely to qualify.
Which visa types does University of Chicago commonly sponsor for Customer Service positions?
The university sponsors H-1B, E-3, TN, F-1 OPT, F-1 CPT, and Green Card pathways including EB-2 and EB-3 for eligible roles. F-1 OPT and CPT are the most common starting points for recent graduates in Customer Service functions. H-1B and E-3 are more typical for professional-level roles with degree requirements, while TN applies to Canadian and Mexican nationals in qualifying categories.
How do I apply for Customer Service jobs at University of Chicago?
Applications go through the University of Chicago's official careers portal. Search by department or job family to find current Customer Service openings, and filter for positions that align with your visa status. You can also use Migrate Mate to browse University of Chicago Customer Service roles filtered by sponsorship type, which helps you identify postings where your visa pathway is already supported before you apply.
What qualifications does University of Chicago expect for Customer Service roles?
Requirements vary by department, but most professional Customer Service roles at the university expect a bachelor's degree, strong communication skills, and experience managing high volumes of inquiries or case resolution workflows. Roles supporting clinical, financial aid, or registrar functions may also require familiarity with specific administrative systems. Positions intended for visa sponsorship at the H-1B level will typically specify a degree requirement in the posting.
How do I understand the timeline for visa sponsorship after a Customer Service offer at University of Chicago?
The timeline depends on your visa type. F-1 OPT requires a USCIS application submitted up to 90 days before your program end date, so planning early matters. H-1B sponsorship is subject to the annual lottery with a fiscal year start of October 1, meaning offers made in spring may have a six-month gap before you can start. E-3 and TN sponsorships can move faster since they're not lottery-based and can be processed at a U.S. consulate.
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