Customer Success Jobs at University of Chicago with Visa Sponsorship
Customer Success roles at University of Chicago span student services, alumni engagement, and enterprise software support across one of the country's leading research institutions. The university has a consistent track record of sponsoring international candidates for this function, making it a realistic target if you're on a work visa or transitioning from OPT.
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ADV Regional Advancement 2 (Central)
About the Department
The Advancement Office engages alumni (~220k), current students, parents and friends of the University through intellectual, professional and social activities on campus, around the world and online. Advancement raises $600 Million annually to support faculty and researchers, practitioners and patients, and students and programs across the University. Our work supports priorities in every division, school, department, and institute.
The Regional Advancement team is organized into four regional teams: West, Central, East, and Global. The teams lead comprehensive and collaborative campus-wide strategies and programs that deeply engage the UChicago community with a focus on raising significant philanthropic support for the University’s top priorities, academic units, faculty and students. The team works closely with university and academic leadership, academic divisions, and colleagues across Advancement, and is responsible for developing, executing, and coordinating the university’s strategic regional advancement program with a goal of significantly growing philanthropic activity and building a robust and sustainable donor pipeline through curated engagement opportunities.
Job Summary
The Associate Director plans and implements strategies for a coordinated program of fundraising and engagement activities for Central States. The role identifies, cultivates and solicits alumni, parents and friends who have the capacity to make financial commitments $100,000 and up. They are responsible for developing and implementing tailored engagement plans for a portfolio of assigned prospects. This role manages programs designed to meet University fundraising goals for contributed income. Serves as strategist of efforts to secure gifts and build relationships with alumni, faculty, administrators and organizations with potential to make gifts. Develops communication strategies for projects.
Responsibilities
- Identifies, qualifies, cultivates, solicits and stewards alumni, parents and friends who have the capacity to make financial commitments of $100K-$4.9M to the University of Chicago.
- Develops and implements compelling engagement strategies to inspire high net worth individuals to maximize their philanthropic engagement with the University.
- Develops and manages a portfolio of major gift prospects (~100-120) building philanthropic relationships benefitting a wide range of the University’s units, schools and Divisions.
- Builds and manages a prospect pipeline that could yield as much as 24 major gift solicitations, and $3 million in booked gift commitments at steady state.
- Achieves personal fundraising and activity metrics around visits, qualifications, and solicitations.
- Builds knowledge and represents University history, programs, priorities, initiatives, and impact.
- Builds internal relationships and partners with colleagues throughout Advancement and the University in support of advancement goals.
- Contributes to development and execution of regional philanthropic community building strategy. Develops regional expertise and serves as an advisor on regional engagement to internal partners. Serves as general representative of the University at alumni events and other regional activities.
- Attends periodic alumni events.
- Provides scheduled and ad hoc updates to manager and senior leaders on progress and strategies and enters timely contact reports.
- Seeks opportunities for professional development that will enhance job performance including attending webinars, seminars, and building networks within the University and with colleagues at peer institutions.
- Establishes fundraising goals and priorities based on department objectives, designs strategies to meet those goals, and monitors progress against goals.
- Identifies, analyzes, and qualifies donor interest to maximize giving. Helps with overall planning efforts for the University's most important prospects. Works independently to develop communication strategies for projects, including publications and public presentations.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
Certifications:
Preferred Qualifications
Education:
- Bachelor’s degree.
Experience:
- Minimum five years of professional work experience in nonprofit management, development, alumni relations, marketing, public relations, sales or similar work.
- One or more years of frontline development or sales and marketing experience.
- Proven record of accomplishment in devising cultivation, solicitation, and stewardship strategies.
- Background providing timely and effective follow-up to prospects and donors, crafting compelling fundraising proposals, and creating clear, concise briefing materials for development and academic leadership.
Technical Skills or Knowledge:
- Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to Advancement, including Phoenix, the University's Donor Relationship Management System.
- Proficient in a Microsoft Windows computer environment, especially Microsoft Outlook, Word, Excel, PowerPoint and Access.
Preferred Competencies:
- Outstanding interpersonal and communications skills characterized by the ability to listen, speak, and write effectively.
- Self-motivated and take initiative.
- Manage confidential information with discretion and tact.
- Act with integrity, professionalism, and confidentiality.
- Work collegially and collaboratively in a team setting.
- Prioritize multiple projects and independently follow through with detail.
Working Conditions
- This position has a hybrid work schedule which includes weekly in office presence.
- Standard office environment.
- Travel to campus and/or non-campus locations for University business.
- Work evenings and weekends as needed.
- Travel domestically. This role will require regular travel throughout the assigned geographic region, Central United States.
- This position is located in Hyde Park at 5235 South Harper Court.
- This position is not eligible for employer-sponsored employment authorization.
Application Documents
- Resume/CV (required)
- Cover Letter (preferred)
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Alumni Relations & Development
Role Impact
Individual Contributor
Scheduled Weekly Hours
37.5
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Pay Rate Type
Salary
FLSA Status
Exempt
Pay Range
$80,750.00 - $95,000.00
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University’s Notice of Nondiscrimination.
Job seekers in need of
Department
ADV Regional Advancement 2 (Central)
About the Department
The Advancement Office engages alumni (~220k), current students, parents and friends of the University through intellectual, professional and social activities on campus, around the world and online. Advancement raises $600 Million annually to support faculty and researchers, practitioners and patients, and students and programs across the University. Our work supports priorities in every division, school, department, and institute.
The Regional Advancement team is organized into four regional teams: West, Central, East, and Global. The teams lead comprehensive and collaborative campus-wide strategies and programs that deeply engage the UChicago community with a focus on raising significant philanthropic support for the University’s top priorities, academic units, faculty and students. The team works closely with university and academic leadership, academic divisions, and colleagues across Advancement, and is responsible for developing, executing, and coordinating the university’s strategic regional advancement program with a goal of significantly growing philanthropic activity and building a robust and sustainable donor pipeline through curated engagement opportunities.
Job Summary
The Associate Director plans and implements strategies for a coordinated program of fundraising and engagement activities for Central States. The role identifies, cultivates and solicits alumni, parents and friends who have the capacity to make financial commitments $100,000 and up. They are responsible for developing and implementing tailored engagement plans for a portfolio of assigned prospects. This role manages programs designed to meet University fundraising goals for contributed income. Serves as strategist of efforts to secure gifts and build relationships with alumni, faculty, administrators and organizations with potential to make gifts. Develops communication strategies for projects.
Responsibilities
- Identifies, qualifies, cultivates, solicits and stewards alumni, parents and friends who have the capacity to make financial commitments of $100K-$4.9M to the University of Chicago.
- Develops and implements compelling engagement strategies to inspire high net worth individuals to maximize their philanthropic engagement with the University.
- Develops and manages a portfolio of major gift prospects (~100-120) building philanthropic relationships benefitting a wide range of the University’s units, schools and Divisions.
- Builds and manages a prospect pipeline that could yield as much as 24 major gift solicitations, and $3 million in booked gift commitments at steady state.
- Achieves personal fundraising and activity metrics around visits, qualifications, and solicitations.
- Builds knowledge and represents University history, programs, priorities, initiatives, and impact.
- Builds internal relationships and partners with colleagues throughout Advancement and the University in support of advancement goals.
- Contributes to development and execution of regional philanthropic community building strategy. Develops regional expertise and serves as an advisor on regional engagement to internal partners. Serves as general representative of the University at alumni events and other regional activities.
- Attends periodic alumni events.
- Provides scheduled and ad hoc updates to manager and senior leaders on progress and strategies and enters timely contact reports.
- Seeks opportunities for professional development that will enhance job performance including attending webinars, seminars, and building networks within the University and with colleagues at peer institutions.
- Establishes fundraising goals and priorities based on department objectives, designs strategies to meet those goals, and monitors progress against goals.
- Identifies, analyzes, and qualifies donor interest to maximize giving. Helps with overall planning efforts for the University's most important prospects. Works independently to develop communication strategies for projects, including publications and public presentations.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
Certifications:
Preferred Qualifications
Education:
- Bachelor’s degree.
Experience:
- Minimum five years of professional work experience in nonprofit management, development, alumni relations, marketing, public relations, sales or similar work.
- One or more years of frontline development or sales and marketing experience.
- Proven record of accomplishment in devising cultivation, solicitation, and stewardship strategies.
- Background providing timely and effective follow-up to prospects and donors, crafting compelling fundraising proposals, and creating clear, concise briefing materials for development and academic leadership.
Technical Skills or Knowledge:
- Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to Advancement, including Phoenix, the University's Donor Relationship Management System.
- Proficient in a Microsoft Windows computer environment, especially Microsoft Outlook, Word, Excel, PowerPoint and Access.
Preferred Competencies:
- Outstanding interpersonal and communications skills characterized by the ability to listen, speak, and write effectively.
- Self-motivated and take initiative.
- Manage confidential information with discretion and tact.
- Act with integrity, professionalism, and confidentiality.
- Work collegially and collaboratively in a team setting.
- Prioritize multiple projects and independently follow through with detail.
Working Conditions
- This position has a hybrid work schedule which includes weekly in office presence.
- Standard office environment.
- Travel to campus and/or non-campus locations for University business.
- Work evenings and weekends as needed.
- Travel domestically. This role will require regular travel throughout the assigned geographic region, Central United States.
- This position is located in Hyde Park at 5235 South Harper Court.
- This position is not eligible for employer-sponsored employment authorization.
Application Documents
- Resume/CV (required)
- Cover Letter (preferred)
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Alumni Relations & Development
Role Impact
Individual Contributor
Scheduled Weekly Hours
37.5
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Pay Rate Type
Salary
FLSA Status
Exempt
Pay Range
$80,750.00 - $95,000.00
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University’s Notice of Nondiscrimination.
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Get Access To All JobsTips for Finding Customer Success Jobs at University of Chicago Jobs
Tailor your resume to education sector outcomes
University of Chicago's Customer Success roles prioritize experience with user adoption, retention, and stakeholder communication in complex organizations. Reframe your background around measurable outcomes like renewal rates or onboarding completion rather than generic relationship management.
Clarify your visa status before the first interview
University hiring coordinators often need to route sponsorship requests through central HR before extending an offer. Stating your visa type and timeline upfront, including your OPT end date or H-1B cap eligibility, prevents late-stage delays that can kill offers.
Target roles tied to university-wide platforms
Positions supporting enterprise tools like Salesforce, Workday, or student information systems are where universities most consistently sponsor visas for Customer Success. These roles have clearer specialty occupation arguments than general client-facing support roles, which matters for H-1B approval.
Use Migrate Mate to filter open roles by sponsorship type
University of Chicago sponsors multiple visa categories for Customer Success, including H-1B, E-3, and TN. Use Migrate Mate to filter current openings by the visa type you need so you're only applying to roles where your status is already supported.
Understand the PERM timeline if you want long-term status
If Green Card sponsorship matters to you, ask during negotiations whether the role is eligible for EB-2 or EB-3 PERM. Universities can file PERM, but the process takes 18 to 24 months or longer, so starting that conversation at offer stage sets realistic expectations.
Align your references with institutional expectations
University of Chicago's hiring process for Customer Success often includes reference checks emphasizing collaboration with faculty, administrators, or technical stakeholders. Choose references who can speak to your experience navigating complex internal organizations, not just client satisfaction scores.
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Find Customer Success at University of Chicago JobsFrequently Asked Questions
Does University of Chicago sponsor H-1B visas for Customer Success?
Yes, University of Chicago sponsors H-1B visas for Customer Success roles, particularly positions tied to enterprise platforms, student success systems, or research administration tools. The university's central HR team manages the petition process. Your role will need to qualify as a specialty occupation, so positions requiring a relevant bachelor's degree or higher in a related field have the strongest cases.
How do I apply for Customer Success jobs at University of Chicago?
Roles are posted on the university's official careers portal. You can also browse open Customer Success positions filtered by visa sponsorship type on Migrate Mate, which surfaces active listings specifically for candidates who need sponsorship. When applying, include your visa status and authorization timeline in your cover letter or initial application notes so recruiters can plan accordingly.
Which visa types does University of Chicago commonly use for Customer Success roles?
University of Chicago supports several visa categories for Customer Success hires, including H-1B, E-3 for Australian citizens, TN for Canadian and Mexican nationals, and F-1 OPT and CPT for recent graduates. For candidates seeking permanent residency, EB-2 and EB-3 Green Card sponsorship through PERM is also available for qualifying roles, though eligibility depends on the specific position.
What qualifications are expected for Customer Success roles at University of Chicago?
Most Customer Success positions at University of Chicago expect a bachelor's degree in a relevant field such as communications, information science, business, or education, combined with experience managing client or stakeholder relationships in a complex organization. Roles tied to enterprise software often require familiarity with platforms like Salesforce or Workday. Higher-level positions may expect prior experience in higher education or research environments.
How do I time my application around H-1B or OPT deadlines?
If you're on F-1 OPT, apply at least three to four months before your work authorization expires to leave room for the university's internal sponsorship approval process and USCIS H-1B petition filing. H-1B cap-subject petitions must be filed by April 1 for an October 1 start date. Universities like University of Chicago can also file as cap-exempt institutions in some cases, which allows year-round filing outside the annual lottery.
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