Customer Service Jobs at University of Rochester with Visa Sponsorship
Customer Service roles at University of Rochester span student-facing support, patient services, and administrative assistance across one of the country's major research universities. The university has an established international hiring process and routinely supports work authorization across multiple visa categories for qualified candidates in this function.
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Get Access To All JobsAs a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address): 60 Crittenden Blvd, Rochester, New York, United States of America, 14620
Opening Worker Subtype: Regular
Time Type Full time
Scheduled Weekly Hours 40
Department 100451 Transportation and Logistics
Work Shift UR - Evening (United States of America)
Range UR URG 103 H
Compensation Range $17.43 - $24.40
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities
Provides timely responses to customer inquiries by telephone, email or website, or inbound/outbound service center, consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and termination. Troubleshoots and resolves customer complaints. Works within established procedures with a moderate degree of supervision. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. Hours: Mon-Fri 2:30pm-11pm
Essential Functions
- Assists patrons over the phone and through email. Ensures transactions are entered promptly and accurately for accounting. Enters customer data information. Performs radio calls to assist with customer concerns.
- Provides clear lines of communication between management, office staff, and field staff.
- Tracks and logs data, such as jobs dispatched. Provides information to internal and external customers in regards to assigned area.
- May monitor premises using CCTV and Remote Access Control.
- Other duties as assigned.
Minimum Education & Experience
- High School diploma and 1 year of relevant experience required
- Or equivalent combination of education and experience
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address): 60 Crittenden Blvd, Rochester, New York, United States of America, 14620
Opening Worker Subtype: Regular
Time Type Full time
Scheduled Weekly Hours 40
Department 100451 Transportation and Logistics
Work Shift UR - Evening (United States of America)
Range UR URG 103 H
Compensation Range $17.43 - $24.40
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities
Provides timely responses to customer inquiries by telephone, email or website, or inbound/outbound service center, consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and termination. Troubleshoots and resolves customer complaints. Works within established procedures with a moderate degree of supervision. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. Hours: Mon-Fri 2:30pm-11pm
Essential Functions
- Assists patrons over the phone and through email. Ensures transactions are entered promptly and accurately for accounting. Enters customer data information. Performs radio calls to assist with customer concerns.
- Provides clear lines of communication between management, office staff, and field staff.
- Tracks and logs data, such as jobs dispatched. Provides information to internal and external customers in regards to assigned area.
- May monitor premises using CCTV and Remote Access Control.
- Other duties as assigned.
Minimum Education & Experience
- High School diploma and 1 year of relevant experience required
- Or equivalent combination of education and experience
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
See all 21+ Customer Service at University of Rochester jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at University of Rochester Jobs
Tailor your resume to university service environments
Highlight experience with high-volume, multi-channel support in academic or healthcare settings. University of Rochester's customer-facing roles often blend student services with administrative coordination, so framing your background around those intersections strengthens your application.
Identify departments with recurring service needs
Target units like the Bursar's Office, Registrar, IT Help Desk, and Medical Center patient services. These departments post Customer Service roles most consistently and have established workflows for onboarding international staff under sponsored visa categories.
Clarify your visa category early in conversations
During screening calls, state your visa type and whether you need a transfer or new petition. F-1 OPT holders have a limited authorization window, so proactively confirming timelines with HR prevents offers from stalling late in the process.
Understand how H-1B sponsorship applies to your role
Customer Service positions at universities can qualify for H-1B if the role requires a bachelor's degree in a specific field. USCIS evaluates specialty occupation status on a case-by-case basis, so roles with analytical or systems responsibilities typically have stronger petition outcomes.
Use Migrate Mate to filter open roles by visa type
Search University of Rochester's active Customer Service listings filtered by your sponsorship need. Migrate Mate surfaces roles where the employer has a documented track record of sponsoring your visa category, saving you from applying to positions unlikely to support your status.
Confirm PERM labor certification timelines if targeting Green Card
If you're pursuing an EB-2 or EB-3 path, ask HR whether the university initiates PERM concurrently with H-1B sponsorship. DOL processing for labor certification can run 12 to 18 months, so starting that conversation before accepting an offer matters.
Customer Service at University of Rochester jobs are hiring across the US. Find yours.
Find Customer Service at University of Rochester JobsFrequently Asked Questions
Does University of Rochester sponsor H-1B visas for Customer Service roles?
Yes, University of Rochester sponsors H-1B visas for Customer Service positions where the role meets USCIS specialty occupation criteria, meaning it requires at least a bachelor's degree in a specific field. Not every customer service title will qualify automatically, so roles with stronger technical, administrative, or analytical components tend to have more successful petitions. Confirm the specific job's eligibility with HR before accepting an offer.
How do I apply for Customer Service jobs at University of Rochester?
Applications go through the University of Rochester's official careers portal, where you'll create a profile, upload your resume, and submit a cover letter tailored to the specific department. You can also browse open Customer Service roles filtered by visa sponsorship availability on Migrate Mate, which helps you prioritize listings where your authorization needs are more likely to be accommodated before you invest time in the full application process.
Which visa types are commonly used for Customer Service roles at University of Rochester?
University of Rochester supports a broad range of visa categories for this function, including H-1B, E-3 for Australian citizens, TN for Canadian and Mexican nationals, J-1 for exchange visitors, and F-1 OPT and CPT for current international students. For longer-term employment, the university also files EB-2 and EB-3 immigrant visa petitions for staff progressing toward permanent residence. The right category depends on your nationality, degree, and the role's responsibilities.
What qualifications does University of Rochester expect for Customer Service positions?
Most Customer Service roles at the university expect a bachelor's degree, strong communication skills, and experience handling inquiries in a structured, high-volume environment. Roles within the Medical Center often require familiarity with patient-facing protocols or healthcare systems. Academic service roles in units like the Registrar or Bursar typically prioritize candidates with experience navigating complex administrative processes and working with diverse student or faculty populations.
How do I time my application around visa processing at University of Rochester?
Timing depends on your current status. F-1 OPT holders should apply at least three to four months before their authorization expires to allow time for an H-1B cap-subject petition, which USCIS only accepts starting April 1 each fiscal year. E-3 and TN petitions move faster and aren't subject to an annual lottery, which can ease timing pressure. J-1 holders should check whether a two-year home residency requirement applies before the university can file an H-1B on their behalf.
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