Customer Support Jobs at UVEye with Visa Sponsorship
UVEye's Customer Support team works at the intersection of automotive technology and client success, helping dealerships and fleet operators get the most from vehicle inspection systems. The company sponsors visas for this function, making it a viable target if you're on OPT, TN, or pursuing permanent residence.
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Get Access To All JobsINTRODUCTION
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We’re looking for a Field Service Engineer to join our growing US Operations Team. In this hands-on, high-impact role, you’ll lead on-site installations, directing contractors as the Lead FSE, and serve as the primary technical point of contact for our customers. You’ll play a critical role in delivering a seamless installation experience while maintaining safety, quality, and operational excellence. This role requires strong leadership, clear communication, and the ability to think on your feet in a fast-paced, constantly evolving environment. You’ll ensure that our systems are installed correctly, functioning reliably, and meeting customer expectations.
A day in the life and how you’ll make an impact:
- Act as the on-site lead during new system installations, directing third-party contractors and ensuring high-quality execution
- Troubleshoot hardware and software issues in real-time, resolving challenges under pressure
- Perform routine and emergency maintenance services across client sites
- Ensure full compliance with safety protocols and proactively identify potential risks
- Review site layouts using AutoCAD, ensuring feasibility and accuracy
- Write clear and thorough technical documentation, including installation and service reports
- Serve as the face of UVeye in the field, providing excellent customer service and managing client expectations with professionalism and confidence
BASIC QUALIFICATIONS
- 4+ years of experience as a Field Engineer or Field Technician in hardware/software installation and deployment
- Proven experience leading teams or contractors during technical installations
- Strong hands-on skills across civil works, networking, electrical wiring, and mechanical assemblies
- Working knowledge of Linux-based systems and basic networking principles
- Demonstrated ability to write installation, service, and maintenance procedures
- Previous experience using AutoCAD or Autodesk to generate and interpret site layouts
- Excellent communication and interpersonal skills; able to lead discussions and provide direction clearly
- Customer-first mindset and a high degree of resilience and adaptability under pressure
- Strong safety mindset and ability to enforce compliance at every stage of the job
- Willingness to travel up to 90% across the US
- Valid driver’s license
PREFERRED QUALIFICATIONS
- Experience working in startup companies
- Certified electrician diploma
- Degree in Mechanical Engineering
- Experience with CAD software
- Experience in automotive industry
- Additional scripting or troubleshooting knowledge
BENEFITS WE OFFER
- Competitive Medical, Dental, Vision
- Company 401k Match
- 20 PTO days, Company paid holidays
- Career growth as we scale across the US
COMPENSATION
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $32/hr – $38/hr.
WHY UVeye
- Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
- Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
- Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
INTRODUCTION
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We’re looking for a Field Service Engineer to join our growing US Operations Team. In this hands-on, high-impact role, you’ll lead on-site installations, directing contractors as the Lead FSE, and serve as the primary technical point of contact for our customers. You’ll play a critical role in delivering a seamless installation experience while maintaining safety, quality, and operational excellence. This role requires strong leadership, clear communication, and the ability to think on your feet in a fast-paced, constantly evolving environment. You’ll ensure that our systems are installed correctly, functioning reliably, and meeting customer expectations.
A day in the life and how you’ll make an impact:
- Act as the on-site lead during new system installations, directing third-party contractors and ensuring high-quality execution
- Troubleshoot hardware and software issues in real-time, resolving challenges under pressure
- Perform routine and emergency maintenance services across client sites
- Ensure full compliance with safety protocols and proactively identify potential risks
- Review site layouts using AutoCAD, ensuring feasibility and accuracy
- Write clear and thorough technical documentation, including installation and service reports
- Serve as the face of UVeye in the field, providing excellent customer service and managing client expectations with professionalism and confidence
BASIC QUALIFICATIONS
- 4+ years of experience as a Field Engineer or Field Technician in hardware/software installation and deployment
- Proven experience leading teams or contractors during technical installations
- Strong hands-on skills across civil works, networking, electrical wiring, and mechanical assemblies
- Working knowledge of Linux-based systems and basic networking principles
- Demonstrated ability to write installation, service, and maintenance procedures
- Previous experience using AutoCAD or Autodesk to generate and interpret site layouts
- Excellent communication and interpersonal skills; able to lead discussions and provide direction clearly
- Customer-first mindset and a high degree of resilience and adaptability under pressure
- Strong safety mindset and ability to enforce compliance at every stage of the job
- Willingness to travel up to 90% across the US
- Valid driver’s license
PREFERRED QUALIFICATIONS
- Experience working in startup companies
- Certified electrician diploma
- Degree in Mechanical Engineering
- Experience with CAD software
- Experience in automotive industry
- Additional scripting or troubleshooting knowledge
BENEFITS WE OFFER
- Competitive Medical, Dental, Vision
- Company 401k Match
- 20 PTO days, Company paid holidays
- Career growth as we scale across the US
COMPENSATION
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $32/hr – $38/hr.
WHY UVeye
- Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
- Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
- Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
See all 40+ Customer Support at UVEye jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at UVEye Jobs
Frame Your Tech Background Upfront
UVEye's Customer Support roles require fluency with SaaS platforms and hardware-integrated systems. Tailor your resume to show experience troubleshooting software or IoT products specifically, not just general customer-facing work.
Use Migrate Mate to Surface Open Roles
UVEye's Customer Support openings are spread across experience levels and locations. Use Migrate Mate to filter specifically for UVEye roles that match your sponsorship type, so you're not applying blind to positions that won't support your visa category.
Extend OPT with a STEM Designation Early
Customer Support roles at technology companies like UVEye can qualify for a 24-month STEM OPT extension if your degree is in a qualifying field. Confirm your employer is E-Verify enrolled before your initial OPT expires, since that enrollment is required for the extension.
Document Technical Proficiency Before Interviews
UVEye's support team handles enterprise clients using proprietary vehicle scanning technology. Prepare examples from previous roles where you resolved complex product or hardware issues, since these scenarios are common in their interview process for Customer Support candidates.
Customer Support at UVEye jobs are hiring across the US. Find yours.
Find Customer Support at UVEye JobsFrequently Asked Questions
Does UVEye sponsor H-1B visas for Customer Supports?
UVEye's confirmed sponsorship for Customer Support roles includes F-1 OPT, F-1 CPT, TN, and employment-based Green Cards (EB-2 and EB-3). H-1B sponsorship for this function is not confirmed in their current filings. If you're on OPT, TN status is often a practical alternative that doesn't require USCIS petition processing.
How do I apply for Customer Support jobs at UVEye?
Applications go through UVEye's careers page. Before applying, verify the specific role lists visa sponsorship as available, since not every Customer Support opening at the company may qualify. Migrate Mate filters UVEye's open Customer Support roles by sponsorship type, which helps you avoid applications that won't progress past screening.
Which visa types are commonly used for Customer Support roles at UVEye?
UVEye sponsors F-1 OPT and F-1 CPT for students and recent graduates, TN status for Canadian and Mexican nationals working in qualifying professional categories, and EB-2 or EB-3 for permanent residence. TN is particularly practical for Customer Support roles since it can be activated at the border without a lengthy USCIS filing process.
What qualifications does UVEye typically expect for Customer Support roles?
UVEye's Customer Support positions center on enterprise clients in automotive and fleet industries. Relevant experience includes B2B or SaaS technical support, hardware troubleshooting, or client success in a technology environment. Familiarity with CRM platforms and the ability to explain technical concepts to non-technical stakeholders are consistently valued across their Customer Support openings.
How do I plan my visa timeline when pursuing a Customer Support role at UVEye?
If you're on F-1 OPT, confirm your work authorization end date before your interview process concludes, since onboarding timelines at technology companies can run four to six weeks. For TN candidates, your status begins at entry and is tied to the specific employer, so coordinate your start date carefully. For EB-2 or EB-3 pathways, the PERM process typically takes over a year before USCIS adjudication begins.
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