Customer Engineer Jobs at VAST Data with Visa Sponsorship
Customer Engineer roles at VAST Data sit at the intersection of deep technical knowledge and enterprise sales support, requiring hands-on experience with storage infrastructure or data platforms. VAST Data has a track record of sponsoring work visas for this function, making it a realistic target if you need employer sponsorship.
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Get Access To All JobsINTRODUCTION
VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market." - Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.
SUMMARY
As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST “Flight Crew” for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer. The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can’t. You will also be involved in developing and testing and solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.
THE ROLE
- Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
- Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
- Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure
- Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams
- Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations
- Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
- Support and guide VAST data account teams on account technical status and activities
- Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction
BASIC QUALIFICATIONS
- Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
- Ability to manage own time and case load with rapidly changing priorities
- Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general
- Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
- Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
- Significant experience required in the areas of file systems and scale-out NAS Implementation
- An advantage to candidates that have in-depth knowledge and hands-on experience with S3 and high-performance computing
- Excellent business written and verbal communication and presentation skills
- An advantage to candidates that have hands-on lab and hardware management experience
- An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up
- MS or B.Sc. in CS, CE, EE or related fields
- Ability to travel. To be successful in this role, you will need to travel around 20% of the time
- Rotational weekend shift once every 8-12 weeks and occasional holiday coverage
INTRODUCTION
VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market." - Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.
SUMMARY
As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST “Flight Crew” for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer. The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can’t. You will also be involved in developing and testing and solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.
THE ROLE
- Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
- Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
- Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure
- Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams
- Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations
- Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
- Support and guide VAST data account teams on account technical status and activities
- Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction
BASIC QUALIFICATIONS
- Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
- Ability to manage own time and case load with rapidly changing priorities
- Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general
- Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
- Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
- Significant experience required in the areas of file systems and scale-out NAS Implementation
- An advantage to candidates that have in-depth knowledge and hands-on experience with S3 and high-performance computing
- Excellent business written and verbal communication and presentation skills
- An advantage to candidates that have hands-on lab and hardware management experience
- An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up
- MS or B.Sc. in CS, CE, EE or related fields
- Ability to travel. To be successful in this role, you will need to travel around 20% of the time
- Rotational weekend shift once every 8-12 weeks and occasional holiday coverage
See all 30+ Customer Engineer at VAST Data jobs
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Get Access To All JobsTips for Finding Customer Engineer Jobs at VAST Data Jobs
Frame Your Infrastructure Depth Upfront
Customer Engineer roles at VAST Data involve pre-sales architecture and proof-of-concept work on enterprise storage systems. Highlight hands-on experience with NVMe, object storage, or large-scale data platforms in your resume before any conversation about sponsorship begins.
Target VAST Data's Enterprise Accounts Team
VAST Data hires Customer Engineers regionally to support named enterprise accounts. Search for open roles tied to specific territories or verticals like financial services or AI workloads, where the company is actively expanding and more likely to move quickly on sponsorship decisions.
Ask About H-1B Filing Timelines in Offer Talks
H-1B petitions are subject to the annual April 1 filing window and October 1 start date. If you receive a Customer Engineer offer outside that window, negotiate your OPT extension or cap-gap coverage explicitly. USCIS processes H-1B cap cases on a fiscal-year cycle, not a rolling basis.
Use Migrate Mate to Surface Active Openings
VAST Data's Customer Engineer roles don't always appear consistently across job boards. Use Migrate Mate to browse verified sponsorship-friendly openings at VAST Data filtered by visa type, so you're applying to roles where sponsorship has already been confirmed rather than guessing.
Prepare a Technical Portfolio Before Screening
VAST Data's Customer Engineer interview process typically includes architecture presentations or whiteboard sessions on data infrastructure. Prepare documented examples of storage deployments, performance benchmarks, or migration projects you've led. A concrete portfolio reduces friction in both the hiring and sponsorship approval process.
Customer Engineer at VAST Data jobs are hiring across the US. Find yours.
Find Customer Engineer at VAST Data JobsFrequently Asked Questions
Does VAST Data sponsor H-1B visas for Customer Engineers?
Yes, VAST Data sponsors H-1B visas for Customer Engineer roles. The company has a documented history of supporting work visa sponsorship for technical hires in this function. H-1B petitions are subject to the annual USCIS cap and lottery, so timing your offer and filing around the April 1 registration window is critical if you're not already H-1B exempt.
Which visa types are commonly used for Customer Engineer roles at VAST Data?
VAST Data sponsors H-1B visas and supports F-1 OPT and F-1 CPT for Customer Engineer hires. TN visas are also an option for Canadian and Mexican nationals in qualifying technical roles. If you're transitioning from OPT to H-1B, VAST Data can maintain your employment through the cap-gap period while your petition is pending with USCIS.
What qualifications or experience are expected for Customer Engineer roles at VAST Data?
Customer Engineer roles at VAST Data typically require experience with enterprise storage, data infrastructure, or large-scale compute environments. Familiarity with NVMe, object storage protocols, or AI and analytics workloads is valued. A bachelor's degree in computer science, engineering, or a related field generally satisfies the specialty occupation requirement that underpins H-1B eligibility for this role.
How do I apply for Customer Engineer jobs at VAST Data?
You can find and apply for Customer Engineer positions at VAST Data through Migrate Mate, which aggregates sponsorship-confirmed openings and lets you filter by visa type. VAST Data's roles are often tied to specific regions or enterprise verticals, so filtering by location helps narrow to active searches. Apply with a resume that leads with infrastructure depth and any customer-facing technical project experience.
How do I plan my timeline if I need H-1B sponsorship for a Customer Engineer role at VAST Data?
H-1B registration opens each March, with petitions filed April 1 for an October 1 start. If you secure a Customer Engineer offer at VAST Data before March, your employer can register you in that year's lottery. If you're on OPT, confirm your expiration date and whether your degree qualifies for the 24-month STEM OPT extension, which can bridge a full additional H-1B cycle.
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