VAST Data Visa Sponsorship Jobs USA
VAST Data is a high-growth enterprise storage and data infrastructure company that has attracted international engineering talent through H-1B visa sponsorship. For skilled professionals in cloud, AI infrastructure, and distributed systems, VAST Data represents a credible path to U.S. work authorization in a fast-moving sector.
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Get Access To All JobsINTRODUCTION
VAST Data is looking for a Customer Support Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"VAST's data management vision is the future of the market." - Forbes
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.
SUMMARY
As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST “Flight Crew” for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer.
The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can’t. You will also be involved in developing and testing solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.
THE ROLE
- Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
- Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
- Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure
- Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams
- Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations
- Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
- Support and guide VAST data account teams on account technical status and activities
- Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction
BASIC QUALIFICATIONS
- Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
- Ability to manage own time and case load with rapidly changing priorities
- Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general
- Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
- Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
- Significant experience required in the areas of file systems and scale-out NAS Implementation
- An advantage to candidates that have in-depth knowledge and hands-on experience with S3 and high-performance computing
- Excellent business written and verbal communication and presentation skills
- An advantage to candidates that have hands-on lab and hardware management experience
- An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up
- MS or B.Sc. in CS, CE, EE or related fields
- Ability to travel. To be successful in this role, you will need to travel around 20% of the time
- Rotational weekend shift once every 8-12 weeks and occasional holiday coverage
INTRODUCTION
VAST Data is looking for a Customer Support Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"VAST's data management vision is the future of the market." - Forbes
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.
SUMMARY
As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST “Flight Crew” for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer.
The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can’t. You will also be involved in developing and testing solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.
THE ROLE
- Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
- Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
- Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure
- Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams
- Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations
- Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
- Support and guide VAST data account teams on account technical status and activities
- Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction
BASIC QUALIFICATIONS
- Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
- Ability to manage own time and case load with rapidly changing priorities
- Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general
- Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
- Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
- Significant experience required in the areas of file systems and scale-out NAS Implementation
- An advantage to candidates that have in-depth knowledge and hands-on experience with S3 and high-performance computing
- Excellent business written and verbal communication and presentation skills
- An advantage to candidates that have hands-on lab and hardware management experience
- An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up
- MS or B.Sc. in CS, CE, EE or related fields
- Ability to travel. To be successful in this role, you will need to travel around 20% of the time
- Rotational weekend shift once every 8-12 weeks and occasional holiday coverage
Job Roles at VAST Data
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Get Access To All JobsTips for Finding VAST Data Visa Sponsorship Jobs USA
Target engineering and infrastructure roles
VAST Data's sponsorship activity centers on technical talent. Software engineers, systems architects, and roles in distributed storage or AI infrastructure are your strongest entry points. Focus your application on positions where your technical specialization is clearly evident.
Understand the H-1B specialty occupation requirement
VAST Data sponsors H-1B visas, which require a bachelor's degree or higher in a directly related field. Make sure your degree aligns with the specific role you're applying for, a close match between your credentials and the job description strengthens your petition.
Apply well before the H-1B lottery window
H-1B registration opens in March each year for an October start date. VAST Data will need lead time to prepare your petition. Aim to secure an offer by late January or February so there's enough runway before the registration deadline.
Leverage F-1 OPT as a foot in the door
VAST Data supports F-1 OPT, making it accessible to recent international graduates. Starting on OPT lets you build a track record with the company before the H-1B transition, which can strengthen your sponsorship case when the time comes.
Search verified sponsors before you apply
Not every company that mentions sponsorship actually follows through. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history, helping you focus your energy on employers like VAST Data with a confirmed track record.
Highlight experience with enterprise or AI data infrastructure
VAST Data operates in a specialized segment of the Technology and Software industry. Candidates who can speak directly to distributed storage, data pipelines, or AI-scale infrastructure in their resume and interviews align most closely with what the company is hiring for.
Frequently Asked Questions
Does VAST Data sponsor H-1B visas?
Yes, VAST Data sponsors H-1B visas. The company has an active sponsorship track record, particularly for technical roles in its engineering and infrastructure teams. If you're on F-1 OPT or currently hold H-1B visa status with another employer, VAST Data is worth targeting, they have demonstrated willingness to support international candidates through the petition process.
Which visa types does VAST Data sponsor?
VAST Data sponsors H-1B visas and supports F-1 OPT and F-1 CPT, along with TN visas for Canadian and Mexican nationals in qualifying specialty occupations. Green Card sponsorship has not been a pattern in their recent filings. If permanent residency is a priority, it's worth raising that conversation directly during the offer or negotiation stage.
Which departments or roles at VAST Data are most likely to receive visa sponsorship?
Sponsorship at VAST Data has been concentrated in technical disciplines, software engineering, systems development, and roles tied to its core data infrastructure and AI platform products. Candidates in these areas have the strongest sponsorship candidacy. Non-technical functions like sales, marketing, or operations are less likely to generate sponsorship activity based on the company's hiring patterns.
How do I time my application to VAST Data around the H-1B process?
The H-1B cap registration window opens in March, with an October 1 start date for selected candidates. To allow VAST Data time to prepare and file your petition, aim to have an offer finalized by late January or February. If you're currently on F-1 OPT with time remaining, you may be able to start sooner while your H-1B petition is processed.
How do I find open roles at VAST Data that offer visa sponsorship?
Migrate Mate is the most direct way to find VAST Data roles with confirmed sponsorship. Rather than sorting through job listings that vaguely mention sponsorship, Migrate Mate lets you filter by visa type and employer sponsorship history, so you're only looking at positions where the company has a real track record of supporting international candidates like you.