Customer Support Jobs at Vivint with Visa Sponsorship
Vivint hires for Customer Support roles across technical troubleshooting, account management, and field coordination for its home security platform. The company has a track record of sponsoring international workers in support functions, making it a realistic target if you're on F-1 OPT, CPT, or TN status.
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Get Access To All JobsINTRODUCTION
Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
ROLE AND RESPONSIBILITIES
Our Sales Support Operations Team is hiring immediately for full-time Sales Support Representatives / Customer Service Reps! In this role you will communicate with our customers via email and desktop live chat, playing a critical role in creating an excellent customer experience and supporting a successful sale. This is a great opportunity for anyone with a customer service background who would like to get off of the phones, or if you are just starting out and looking to learn and gain experience with an industry leader!
A Day in the Life:
You will have the opportunity to use your excellent written communication skills to interact with customers via email & live chat. When you are not communicating with customers, you will be updating reports and completing other assigned tasks to drive sales, retention, and fulfillment.
BASIC QUALIFICATIONS
High School Diploma, GED, or equivalent
Must be at least 18 years of age
Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent
Excellent written and verbal communication skills
Ability to work independently as well as part of a collaborative team
Customer Service experience preferred
Creative problem-solver, Attentive to details
Ability to engage customers in an upbeat, helpful manner
* Ability to work designated shift
PREFERRED QUALIFICATIONS
Though we appreciate previous customer service experience, we provide training and are always looking for entry-level candidates who are coachable and driven!
COMPENSATION
Competitive Hourly Pay: $17/Hour
We invest in our employees & provide paid comprehensive training
BENEFITS
Learn about the Vivint Culture and why it’s a great place to grow your career! Here are some highlighted perks you should ask us about:
Free daily lunch and drinks on site
Paid holidays and flexible paid time away
Employee/Friends/Family Discounts
Onsite health clinic, gym, gaming tables
Medical/dental/vision/life coverage & 24/7 Medical Hotline
401(k) + Employer Match
* Employee Resource Groups
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
INTRODUCTION
Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
ROLE AND RESPONSIBILITIES
Our Sales Support Operations Team is hiring immediately for full-time Sales Support Representatives / Customer Service Reps! In this role you will communicate with our customers via email and desktop live chat, playing a critical role in creating an excellent customer experience and supporting a successful sale. This is a great opportunity for anyone with a customer service background who would like to get off of the phones, or if you are just starting out and looking to learn and gain experience with an industry leader!
A Day in the Life:
You will have the opportunity to use your excellent written communication skills to interact with customers via email & live chat. When you are not communicating with customers, you will be updating reports and completing other assigned tasks to drive sales, retention, and fulfillment.
BASIC QUALIFICATIONS
High School Diploma, GED, or equivalent
Must be at least 18 years of age
Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent
Excellent written and verbal communication skills
Ability to work independently as well as part of a collaborative team
Customer Service experience preferred
Creative problem-solver, Attentive to details
Ability to engage customers in an upbeat, helpful manner
* Ability to work designated shift
PREFERRED QUALIFICATIONS
Though we appreciate previous customer service experience, we provide training and are always looking for entry-level candidates who are coachable and driven!
COMPENSATION
Competitive Hourly Pay: $17/Hour
We invest in our employees & provide paid comprehensive training
BENEFITS
Learn about the Vivint Culture and why it’s a great place to grow your career! Here are some highlighted perks you should ask us about:
Free daily lunch and drinks on site
Paid holidays and flexible paid time away
Employee/Friends/Family Discounts
Onsite health clinic, gym, gaming tables
Medical/dental/vision/life coverage & 24/7 Medical Hotline
401(k) + Employer Match
* Employee Resource Groups
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
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Get Access To All JobsTips for Finding Customer Support Jobs at Vivint Jobs
Tailor your resume for security support
Vivint's Customer Support roles prioritize experience with technical troubleshooting, subscription billing, and hardware-related inquiries. Reframe past support experience around these specifics so hiring managers can immediately connect your background to their product environment.
Apply before your OPT authorization window narrows
F-1 OPT authorization runs for 12 months, with STEM extensions requiring a timely I-983 and employer E-Verify enrollment. Targeting Vivint early in your OPT period gives both sides enough runway to process paperwork without a gap in your work authorization.
Use Migrate Mate to filter open Vivint roles
Vivint posts Customer Support openings regularly, but not all appear on general job boards with sponsorship filters. Use Migrate Mate to browse current Vivint listings that are explicitly open to visa sponsorship, saving time you'd otherwise spend screening individual postings manually.
Ask about sponsorship scope during the recruiter screen
At Vivint, sponsorship eligibility can differ between remote support roles and in-office contact center positions. Confirm directly with the recruiter whether the specific opening you're interviewing for is cleared for your visa type before investing in multiple interview rounds.
Prepare your TN documentation before the offer stage
TN status for Customer Support roles requires a letter confirming you're working in a qualifying USMCA occupation. For Canadian nationals, this is adjudicated at the port of entry, so having your employer's support letter finalized and your credential documents organized before your start date avoids last-minute delays.
Customer Support at Vivint jobs are hiring across the US. Find yours.
Find Customer Support at Vivint JobsFrequently Asked Questions
Does Vivint sponsor H-1B visas for Customer Support roles?
Vivint's Customer Support sponsorship activity has centered on F-1 OPT, F-1 CPT, H-2B, and TN visas rather than H-1B. Customer Support positions generally don't meet the specialty occupation threshold USCIS requires for H-1B classification, so candidates relying on H-1B sponsorship should confirm with Vivint's recruiting team whether any specific opening qualifies before applying.
How do I apply for Customer Support jobs at Vivint?
You can find open Customer Support positions through Vivint's careers page or through Migrate Mate, which filters listings by visa sponsorship eligibility. When applying, highlight technical troubleshooting experience and familiarity with subscription-based or home security products. Be upfront about your visa status early in the process so the recruiting team can flag your application to the right sponsorship contact.
Which visa types does Vivint commonly sponsor for Customer Support positions?
Vivint has sponsored Customer Support workers on F-1 OPT, F-1 CPT, H-2B, and TN visas. F-1 OPT and CPT are common entry points for recent graduates, while TN is available to Canadian and Mexican nationals in qualifying occupations. H-2B applies to temporary nonagricultural workers and is subject to DOL certification and annual cap limits.
What qualifications does Vivint look for in Customer Support candidates?
Vivint's Customer Support teams handle technical troubleshooting for smart home and security systems, billing and account issues, and coordination with field technicians. Strong candidates have experience in high-volume phone or chat support, comfort with technical product questions, and the ability to follow structured troubleshooting workflows. Prior experience in telecom, security services, or subscription software support is a practical advantage.
How long does the sponsorship process take for a Customer Support role at Vivint?
Timeline depends on your visa type. TN status for Canadian nationals can be obtained at the port of entry on your start date if documents are ready. F-1 OPT authorization must already be in place before you begin work, with STEM extensions requiring E-Verify enrollment and I-983 filing. H-2B involves DOL labor certification and USCIS petition processing, which typically takes several months from initiation to approval.
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