Entry Level Contact Center Operations Manager Jobs
New grad contact center operations manager jobs welcome recent graduates and entry level candidates with zero to two years of experience, where strong internship work or hands-on team coordination can matter more than a long resume. Most openings mix on-site and remote settings across Banking & Financial Services, Insurance, and Healthcare & Medical Services, with employers like Northwest Bank, KeyBank, and CoxHealth hiring at this level now.
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Showing 5 of 10+ Entry Level Contact Center Operations Manager jobs
Facility:
West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807
Department:
1733 Consumer Experience
Scheduled Weekly Hours:
20
Hours:
Hours can vary from 8:00 AM - 6:00 PM depending on work shift.
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
- Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquiries, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s).
Education:
- Required: High school diploma or Equivalent
Experience:
- Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.
- Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
Skills:
- Strong customer service skills that demonstrate empathy, kindness, safety, and compassion
- Problem solving skills to analyze and respond to consumer inquiries
- Ability to work independently and as a member of a team
- Possess excellent time management skills
- Professional written and verbal communication skills
- Proficient in Microsoft Office Programs as well as healthcare related programs
- Ability to multi-task, manage call volume and prioritize patient needs
- Ability to make timely decisions and provide best possible outcome
- Competency in required skills as a Contact Center Specialist I or equivalent skills
Licensure/Certification/Registration: N/A
Facility:
West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807
Department:
1733 Consumer Experience
Scheduled Weekly Hours:
20
Hours:
Hours can vary from 8:00 AM - 6:00 PM depending on work shift.
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
- Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquiries, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s).
Education:
- Required: High school diploma or Equivalent
Experience:
- Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.
- Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
Skills:
- Strong customer service skills that demonstrate empathy, kindness, safety, and compassion
- Problem solving skills to analyze and respond to consumer inquiries
- Ability to work independently and as a member of a team
- Possess excellent time management skills
- Professional written and verbal communication skills
- Proficient in Microsoft Office Programs as well as healthcare related programs
- Ability to multi-task, manage call volume and prioritize patient needs
- Ability to make timely decisions and provide best possible outcome
- Competency in required skills as a Contact Center Specialist I or equivalent skills
Licensure/Certification/Registration: N/A
See All 10 Entry Level Contact Center Operations Manager Jobs
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Who's Hiring
Top Industries Hiring
- Banking & Financial Services
- Insurance
- Healthcare & Medical Services
Entry Level Contact Center Operations Manager Jobs: Frequently Asked Questions
How do I get an entry level contact center operations manager job?
Focus on any experience coordinating teams, handling customer escalations, or working in a contact center environment, even in a support or associate role. Employers at this level often look for candidates who understand call center workflows, can read basic performance data, and communicate clearly across shifts. Certifications in customer service operations or coursework in business administration can strengthen an application with limited work history.
Which companies hire entry level contact center operations managers?
Companies hiring entry level contact center operations managers right now include Northwest Bank, KeyBank, and CoxHealth, based on current listings on Migrate Mate as of November 2026. At this level, hiring is spread across large outsourcing firms, healthcare networks, financial services companies, and retail brands that run high-volume customer support operations.
Are there remote entry level contact center operations manager jobs?
Yes, though many postings at this level still prefer on-site or hybrid arrangements to give new managers closer access to floor coaching and team oversight. About 30% of entry level contact center operations manager openings are remote or hybrid as of November 2026, so candidates open to either setting will see the widest range of opportunities.
Are these new grad contact center operations manager jobs?
Yes, many of these roles are new grad and junior positions that welcome recent graduates and candidates early in their careers. A new-grad-friendly posting typically welcomes zero to two years of experience, accepts internships or part-time contact center work in place of full-time history, and may consider a relevant portfolio of coursework, simulations, or operations projects alongside the application.
Which industries hire the most entry level contact center operations managers?
Entry Level contact center operations manager roles concentrate in Banking & Financial Services, Insurance, and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors run large, continuous customer-facing operations that require supervisory oversight at every shift level, making them consistent sources of entry level management openings for recent graduates and junior candidates.