Mid Level CRM Lead Jobs
Mid level crm lead jobs go to professionals ready to own customer relationship strategies end to end, guide junior team members, and make data-driven decisions with minimal oversight. Openings are concentrated across Consulting & Professional Services, Investment & Asset Management, and Accounting & Auditing, with a strong mix of remote and hybrid settings, and employers like Deloitte, BairesDev, and Abbott hiring at this level now.
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Showing 5 of 38+ Mid Level CRM Lead jobs
INTRODUCTION
We are partnering with a growing fashion and lifestyle brand seeking a strategic, analytical, and hands-on CRM Manager to lead customer retention and lifecycle marketing across email and SMS. This individual will own the end-to-end customer journey, developing personalized campaigns, automated lifecycle programs, and data-driven retention strategies to increase repeat purchases, customer lifetime value, and brand loyalty. The ideal candidate combines strategic thinking with strong execution and thrives in a fast-paced, growth-oriented environment. This role will collaborate closely with Marketing, Creative, eCommerce, and Merchandising teams to deliver engaging customer experiences that drive measurable business results.
ROLE AND RESPONSIBILITIES
CRM & Lifecycle Strategy:
- Develop and execute a comprehensive CRM and customer retention strategy across email and SMS.
- Build, optimize, and manage automated customer journeys, including welcome, abandoned cart, browse abandonment, post-purchase, cross-sell, win-back, and reactivation flows.
- Identify opportunities to improve repeat purchase rates, customer lifetime value, average order value, and customer engagement.
- Own lifecycle marketing initiatives from strategy and planning through execution and performance analysis.
Email & SMS Marketing:
- Manage the email and SMS marketing calendar, including product launches, promotions, seasonal campaigns, and brand initiatives.
- Lead campaign execution from briefing and segmentation through QA, deployment, and reporting.
- Collaborate with Creative and eCommerce teams to develop compelling, on-brand messaging and customer experiences.
- Ensure campaigns are optimized for engagement, conversion, and revenue performance.
Segmentation, Personalization & Analytics:
- Develop customer segmentation strategies based on purchase behavior, engagement, lifecycle stage, and customer value.
- Leverage eCommerce and CRM platform data to create personalized campaigns and automated customer experiences.
- Build and execute A/B testing strategies to optimize messaging, creative, offers, timing, and customer journeys.
- Monitor key performance metrics, including retention rate, repeat purchase rate, revenue per recipient, conversion, and customer lifetime value.
- Translate performance insights into actionable recommendations and ongoing improvements.
Loyalty & Customer Engagement:
- Support loyalty, rewards, referral, and customer advocacy initiatives.
- Develop strategies to re-engage inactive customers and strengthen relationships with high-value customers.
- Incorporate reviews, user-generated content, and personalized recommendations into lifecycle campaigns.
Campaign Optimization & Cross-Functional Collaboration:
- Maintain email and SMS deliverability, list health, consent management, and compliance best practices.
- Conduct thorough campaign QA to ensure accuracy across segmentation, links, personalization, and mobile experiences.
- Partner with Marketing, Creative, Merchandising, and eCommerce teams to align CRM initiatives with business objectives.
- Present campaign performance, customer insights, and growth opportunities to marketing leadership.
BASIC QUALIFICATIONS
- 5+ years of experience in CRM, lifecycle marketing, retention marketing, or email/SMS marketing, ideally within a DTC or eCommerce brand.
- Proven experience developing and executing customer retention strategies that drive measurable revenue growth.
- Strong hands-on experience with Klaviyo highly preferred, or comparable platforms such as Iterable or Bloomreach.
- Expertise in email and SMS automation, customer segmentation, personalization, and lifecycle journey development.
- Strong understanding of retention metrics, customer lifetime value, repeat purchase behavior, and campaign performance.
- Experience with Shopify or comparable eCommerce platforms and customer data analytics.
- Demonstrated ability to build and optimize automated flows and execute sophisticated A/B testing strategies.
- Experience managing campaign calendars, creative briefs, and cross-functional projects.
- Strong analytical skills with the ability to translate data into actionable business recommendations.
- Exceptional attention to detail, organization, and communication skills.
- Comfortable balancing strategic planning with hands-on campaign execution.
INTRODUCTION
We are partnering with a growing fashion and lifestyle brand seeking a strategic, analytical, and hands-on CRM Manager to lead customer retention and lifecycle marketing across email and SMS. This individual will own the end-to-end customer journey, developing personalized campaigns, automated lifecycle programs, and data-driven retention strategies to increase repeat purchases, customer lifetime value, and brand loyalty. The ideal candidate combines strategic thinking with strong execution and thrives in a fast-paced, growth-oriented environment. This role will collaborate closely with Marketing, Creative, eCommerce, and Merchandising teams to deliver engaging customer experiences that drive measurable business results.
ROLE AND RESPONSIBILITIES
CRM & Lifecycle Strategy:
- Develop and execute a comprehensive CRM and customer retention strategy across email and SMS.
- Build, optimize, and manage automated customer journeys, including welcome, abandoned cart, browse abandonment, post-purchase, cross-sell, win-back, and reactivation flows.
- Identify opportunities to improve repeat purchase rates, customer lifetime value, average order value, and customer engagement.
- Own lifecycle marketing initiatives from strategy and planning through execution and performance analysis.
Email & SMS Marketing:
- Manage the email and SMS marketing calendar, including product launches, promotions, seasonal campaigns, and brand initiatives.
- Lead campaign execution from briefing and segmentation through QA, deployment, and reporting.
- Collaborate with Creative and eCommerce teams to develop compelling, on-brand messaging and customer experiences.
- Ensure campaigns are optimized for engagement, conversion, and revenue performance.
Segmentation, Personalization & Analytics:
- Develop customer segmentation strategies based on purchase behavior, engagement, lifecycle stage, and customer value.
- Leverage eCommerce and CRM platform data to create personalized campaigns and automated customer experiences.
- Build and execute A/B testing strategies to optimize messaging, creative, offers, timing, and customer journeys.
- Monitor key performance metrics, including retention rate, repeat purchase rate, revenue per recipient, conversion, and customer lifetime value.
- Translate performance insights into actionable recommendations and ongoing improvements.
Loyalty & Customer Engagement:
- Support loyalty, rewards, referral, and customer advocacy initiatives.
- Develop strategies to re-engage inactive customers and strengthen relationships with high-value customers.
- Incorporate reviews, user-generated content, and personalized recommendations into lifecycle campaigns.
Campaign Optimization & Cross-Functional Collaboration:
- Maintain email and SMS deliverability, list health, consent management, and compliance best practices.
- Conduct thorough campaign QA to ensure accuracy across segmentation, links, personalization, and mobile experiences.
- Partner with Marketing, Creative, Merchandising, and eCommerce teams to align CRM initiatives with business objectives.
- Present campaign performance, customer insights, and growth opportunities to marketing leadership.
BASIC QUALIFICATIONS
- 5+ years of experience in CRM, lifecycle marketing, retention marketing, or email/SMS marketing, ideally within a DTC or eCommerce brand.
- Proven experience developing and executing customer retention strategies that drive measurable revenue growth.
- Strong hands-on experience with Klaviyo highly preferred, or comparable platforms such as Iterable or Bloomreach.
- Expertise in email and SMS automation, customer segmentation, personalization, and lifecycle journey development.
- Strong understanding of retention metrics, customer lifetime value, repeat purchase behavior, and campaign performance.
- Experience with Shopify or comparable eCommerce platforms and customer data analytics.
- Demonstrated ability to build and optimize automated flows and execute sophisticated A/B testing strategies.
- Experience managing campaign calendars, creative briefs, and cross-functional projects.
- Strong analytical skills with the ability to translate data into actionable business recommendations.
- Exceptional attention to detail, organization, and communication skills.
- Comfortable balancing strategic planning with hands-on campaign execution.
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Find Mid Level CRM Lead JobsMid Level CRM Lead Job Market
Who's Hiring
- Deloitte19
- BairesDev3
- Abbott1
- RenewAire1
- United Way1
Top Industries Hiring
- Consulting & Professional Services22
- Investment & Asset Management21
- Accounting & Auditing19
- Technology & Software7
- Insurance1
Mid Level CRM Lead Jobs: Frequently Asked Questions
How do I get a mid level crm lead job?
Position yourself around ownership, not just execution. Highlight campaigns or CRM workflows you led independently, measurable outcomes you drove, and any cross-functional coordination you managed. Tailor your resume to show platform depth, such as Salesforce or HubSpot expertise, alongside strategic thinking. Mid level roles reward candidates who can demonstrate they have moved beyond task completion into owning results.
Which companies hire mid level crm leads?
Companies hiring mid level crm leads right now include Deloitte, BairesDev, and Abbott, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from growth-stage companies scaling their customer retention programs alongside established enterprises building out dedicated CRM functions.
Are there remote mid level crm lead jobs?
Yes, remote and hybrid options are widely available at this level. About 21% of mid level crm lead openings are remote or hybrid as of November 2026, reflecting how CRM work translates well to distributed teams. Candidates comfortable with async collaboration and digital-first workflows will find the most flexibility.
How do I move up to a mid level crm lead role?
Moving into mid level comes from building depth over your first few years, not just logging time. Focus on owning discrete projects from planning through reporting, deepening your expertise in one or two CRM platforms, and generating outcomes you can quantify. Volunteering to mentor newer colleagues and taking initiative on process improvements signals readiness for mid level ownership to hiring managers.
Which industries hire the most mid level crm leads?
Mid Level crm lead roles concentrate in Consulting & Professional Services, Investment & Asset Management, and Accounting & Auditing, based on current listings on Migrate Mate as of November 2026. These sectors invest heavily in customer retention and lifecycle marketing, which creates sustained demand for professionals who can lead CRM strategy at scale.