Customer Experience Agent Jobs in Alaska
Customer Experience Agent jobs in Alaska are concentrated in retail, telecommunications, healthcare, and state government services, with demand at every level from entry-level representatives to senior customer success specialists. Most hiring is in Anchorage, Fairbanks, and Juneau, where employers such as GCI Alaska, Providence Health & Services, and the State of Alaska Department of Revenue consistently recruit for these roles. The most in-demand specialties include technical support, healthcare patient advocacy, and government-facing constituent services. See the openings below and apply to the ones that match your experience.
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Showing 5 of 9+ Customer Experience Agent jobs
Base salary range: $65,000 - $83,000 **base salary may vary based on geographical area and candidate's experience (Prefer to be located in one of our established offices: Anchorage, AK; Tempe, AZ; Golden, CO, but will consider remote work)
Job Summary
The HR Generalist position is responsible for promoting the Bristol brand through recruitment, onboarding, benefit administration, compensation, reporting and conducting department audits. This position resolves benefit-related problems and ensures effective use of plans and positive employee relations for multiple business lines in geographically dispersed locations. This role provides administrative support to the human resource function as needed, including record-keeping, file maintenance and HRIS entry.
Bristol Alliance of Companies (Bristol) is committed to building lasting relationships that reflect our hard work, ingenuity, and dedication to safety. Every employee has an impact on our success, which benefits the Native Culture, land, and people of the Bristol Bay region.
Our values: People, Communities, Reputation, Teamwork, Trust, and Truth.
Essential Functions
- This position will have a primary focus on the recruitment needs of our key business lines, specifically vertical construction.
- Lead the recruiting effort through oversite of the recruitment process life cycle, including but not limited to: review/revise job descriptions, create job listing ensuring state compliance for job postings, assist with screening candidates for hiring manager review, coordinate interview schedules, conduct phone screens as needed, working with third party vendors on niche skillset positions when necessary, disposition of applicants and closing of job postings after position is filled or deemed no longer needed.
- Maintain and provide guidance to internal customers regarding compliance with federal, state, and local employment laws and regulations, and recommend best practices; reviews policies and practices to maintain compliance.
- Collaborate with departmental managers on staffing and workforce planning to ensure business continuity.
- Track status of candidates in HRIS and respond with follow-up correspondence at the end of the recruiting process.
- Responsible for overseeing the drug testing, background checks and motor vehicle report for new hires and review findings to ensure compliance with company policy.
- Assist new hires with onboarding, ensuring all required forms are completed, I-9 compliance, providing benefit information/resources to new employees who are benefit eligible.
- Assist with processing leave requests including, but not limited to, FMLA, STD, LTD, personal leave and state leave programs.
- Provides customer service functions by answering employee requests and questions.
- Assists with processing of terminations.
- Initiates the exit interview process for terminating employees.
- Assist with the annual ToPS (Total Performance Suite) process
- Maintains personnel file data integrity by filing documents into appropriate employee files and subfolders.
- Process employee eligibility verifications by online forms, mail or verbal, ensuring proper authorization is received and filed in the appropriate personnel folder
- Assist or prepare correspondence as requested.
- Other duties as assigned.
Competencies
- Skilled in verbal and written communication.
- Skilled in interpersonal and customer service.
- Skilled in organization.
- Ability to be detail oriented.
- Knowledge of human resource principles, practices, and procedures.
- Skilled in time management.
- Ability to meet deadlines.
- Ability to function well in a high-paced and at times stressful environment.
- Skilled with Microsoft Office Suite or related software.
Required Education and Experience
- Bachelor's degree in human resources or related field and/or equivalent experience.
- Minimum 3 years’ human resources experience required supporting customers in multiple states and time zones.
- Previous recruiting experience, preferably in government contracting and/or construction.
- Valid driver’s license.
Preferred Education and Experience
- SHRM-CP/SHRM-SCP or ability to obtain and maintain certification within 3 years of start date.
- Experience in government contracting, the construction industry and a multi-company environment.
- Experience with Alaska Native Corporations.
- Proficiency in UKG Pro software.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Position is primarily based in an office environment, with occasional exposure to varying noise levels that may require clear and auditable communication.
- Position may involve working in conditions that require prolonged periods of sitting, frequent use of computers and office equipment and collaboration in shared workspaces.
- Position will involve exposure to standard office equipment factors such as printer toner, paper dust, artificial lighting, and temperature variations due to air conditioning or heating systems.
- Position requires close visual focus for tasks such as operating a computer, reviewing documents and performing detailed analytical work.
Physical Qualifications
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Mobility: must be able to stoop, kneel, reach, walk, lift, grasp, feel, talk, hear, and perform repetitive motions.
- Hearing: must be able to hear audible safety alarms.
- Visual Acuity: must be adequate to perform the above listed tasks in a safe manner and perform activities such as viewing a computer terminal and extensive reading.
- Lifting: must be able to exert up to 50 pounds of force occasionally and up to 20 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Benefits
Excellent salary and benefits package to include paid time off, paid holidays, comprehensive health plan including medical, dental, vision, life, short-term disability insurance, and 401(k) plan with employer match.
Equal Opportunity Employer Statement
Bristol companies are equal opportunity employers and offer any available positions to all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, parenthood, pregnancy, marital status, or changes in marital status, in accordance with applicable state and federal laws. This applies to recruitment, placement, pay, benefits, training, employment status changes, social and recreational programs, and other conditions and benefits of employment.
Bristol grants employment preference first to BBNC and Choggiung shareholders, their spouses, or descendants, and second to Alaska Native Corporation shareholders in accordance with P.L. 93-638.
Disclaimer
This job description is not intended to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
This job description is not a contract or employment. It does not promise or guarantee any particular benefit or specific action. All employment with Bristol is “at-will” which means that Bristol or employee can terminate the employment relationship at any time with or without cause.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Base salary range: $65,000 - $83,000 **base salary may vary based on geographical area and candidate's experience (Prefer to be located in one of our established offices: Anchorage, AK; Tempe, AZ; Golden, CO, but will consider remote work)
Job Summary
The HR Generalist position is responsible for promoting the Bristol brand through recruitment, onboarding, benefit administration, compensation, reporting and conducting department audits. This position resolves benefit-related problems and ensures effective use of plans and positive employee relations for multiple business lines in geographically dispersed locations. This role provides administrative support to the human resource function as needed, including record-keeping, file maintenance and HRIS entry.
Bristol Alliance of Companies (Bristol) is committed to building lasting relationships that reflect our hard work, ingenuity, and dedication to safety. Every employee has an impact on our success, which benefits the Native Culture, land, and people of the Bristol Bay region.
Our values: People, Communities, Reputation, Teamwork, Trust, and Truth.
Essential Functions
- This position will have a primary focus on the recruitment needs of our key business lines, specifically vertical construction.
- Lead the recruiting effort through oversite of the recruitment process life cycle, including but not limited to: review/revise job descriptions, create job listing ensuring state compliance for job postings, assist with screening candidates for hiring manager review, coordinate interview schedules, conduct phone screens as needed, working with third party vendors on niche skillset positions when necessary, disposition of applicants and closing of job postings after position is filled or deemed no longer needed.
- Maintain and provide guidance to internal customers regarding compliance with federal, state, and local employment laws and regulations, and recommend best practices; reviews policies and practices to maintain compliance.
- Collaborate with departmental managers on staffing and workforce planning to ensure business continuity.
- Track status of candidates in HRIS and respond with follow-up correspondence at the end of the recruiting process.
- Responsible for overseeing the drug testing, background checks and motor vehicle report for new hires and review findings to ensure compliance with company policy.
- Assist new hires with onboarding, ensuring all required forms are completed, I-9 compliance, providing benefit information/resources to new employees who are benefit eligible.
- Assist with processing leave requests including, but not limited to, FMLA, STD, LTD, personal leave and state leave programs.
- Provides customer service functions by answering employee requests and questions.
- Assists with processing of terminations.
- Initiates the exit interview process for terminating employees.
- Assist with the annual ToPS (Total Performance Suite) process
- Maintains personnel file data integrity by filing documents into appropriate employee files and subfolders.
- Process employee eligibility verifications by online forms, mail or verbal, ensuring proper authorization is received and filed in the appropriate personnel folder
- Assist or prepare correspondence as requested.
- Other duties as assigned.
Competencies
- Skilled in verbal and written communication.
- Skilled in interpersonal and customer service.
- Skilled in organization.
- Ability to be detail oriented.
- Knowledge of human resource principles, practices, and procedures.
- Skilled in time management.
- Ability to meet deadlines.
- Ability to function well in a high-paced and at times stressful environment.
- Skilled with Microsoft Office Suite or related software.
Required Education and Experience
- Bachelor's degree in human resources or related field and/or equivalent experience.
- Minimum 3 years’ human resources experience required supporting customers in multiple states and time zones.
- Previous recruiting experience, preferably in government contracting and/or construction.
- Valid driver’s license.
Preferred Education and Experience
- SHRM-CP/SHRM-SCP or ability to obtain and maintain certification within 3 years of start date.
- Experience in government contracting, the construction industry and a multi-company environment.
- Experience with Alaska Native Corporations.
- Proficiency in UKG Pro software.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Position is primarily based in an office environment, with occasional exposure to varying noise levels that may require clear and auditable communication.
- Position may involve working in conditions that require prolonged periods of sitting, frequent use of computers and office equipment and collaboration in shared workspaces.
- Position will involve exposure to standard office equipment factors such as printer toner, paper dust, artificial lighting, and temperature variations due to air conditioning or heating systems.
- Position requires close visual focus for tasks such as operating a computer, reviewing documents and performing detailed analytical work.
Physical Qualifications
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Mobility: must be able to stoop, kneel, reach, walk, lift, grasp, feel, talk, hear, and perform repetitive motions.
- Hearing: must be able to hear audible safety alarms.
- Visual Acuity: must be adequate to perform the above listed tasks in a safe manner and perform activities such as viewing a computer terminal and extensive reading.
- Lifting: must be able to exert up to 50 pounds of force occasionally and up to 20 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Benefits
Excellent salary and benefits package to include paid time off, paid holidays, comprehensive health plan including medical, dental, vision, life, short-term disability insurance, and 401(k) plan with employer match.
Equal Opportunity Employer Statement
Bristol companies are equal opportunity employers and offer any available positions to all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, parenthood, pregnancy, marital status, or changes in marital status, in accordance with applicable state and federal laws. This applies to recruitment, placement, pay, benefits, training, employment status changes, social and recreational programs, and other conditions and benefits of employment.
Bristol grants employment preference first to BBNC and Choggiung shareholders, their spouses, or descendants, and second to Alaska Native Corporation shareholders in accordance with P.L. 93-638.
Disclaimer
This job description is not intended to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
This job description is not a contract or employment. It does not promise or guarantee any particular benefit or specific action. All employment with Bristol is “at-will” which means that Bristol or employee can terminate the employment relationship at any time with or without cause.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
See All 9 Customer Experience Agent Jobs in Alaska
Find roles in Alaska that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Agent Jobs by City in Alaska
Where Alaska roles are concentrated, by current openings.
Customer Experience Agent Job Market in Alaska
A snapshot from current Alaska openings, updated as new roles post.
Who's Hiring
What Alaska Employers Look For
The qualifications that appear most often in customer experience agent jobs across Alaska.
- Strong verbal and written communication skills to assist Alaska customers across multiple channels
- Prior experience in customer service, call center, or client-facing support roles preferred
- Proficiency with CRM platforms such as Salesforce or Zendesk to manage customer interactions
- Ability to handle high call volumes and de-escalate difficult customer situations calmly
- High school diploma or GED required, with an associate or bachelor's degree often preferred
- Familiarity with Alaska-specific services, remote community needs, or government program navigation is a plus
Customer Experience Agent Jobs in Alaska: Frequently Asked Questions
How do you become a customer experience agent in Alaska?
The standard path into customer experience agent roles in Alaska is a high school diploma or equivalent, with a bachelor's degree preferred by larger employers such as healthcare systems and state agencies. No state-issued license is required for most customer experience agent positions. Candidates strengthen their applications with CRM platform familiarity, completion of customer service certificate programs offered through institutions like the University of Alaska system, and demonstrated experience handling client communications in any industry.
Which companies hire customer experience agents in Alaska?
Employers hiring customer experience agents in Alaska right now include CVS Health, Nortech, and Worley, based on current listings on Migrate Mate as of July 2026. Alaska-based healthcare systems, telecommunications providers, and state government agencies represent the most consistent sources of full-time customer experience agent openings across the state.
Which Alaska cities have the most customer experience agent jobs?
Anchorage, Alaska, and Juneau have the most customer experience agent openings in Alaska. Anchorage accounts for the largest share because it houses the headquarters of Alaska's major private employers, regional hospital systems, and the bulk of state agency offices, while Fairbanks and Juneau generate steady demand through university operations, healthcare facilities, and government service centers.
Are there remote customer experience agent jobs in Alaska?
Yes, and more than most fields, since customer experience work is well suited to phone, chat, and digital channels that do not require a physical location. About 43% of customer experience agent openings tied to Alaska are remote or hybrid as of July 2026, reflecting how broadly this role translates to distributed work. Roles focused on technical support and digital account management tend to carry the highest remote availability.
How can I get hired as a customer experience agent in Alaska with little or no experience?
The most realistic entry path is applying for customer service representative or call center associate roles at large Alaska employers such as GCI Alaska, Providence Health & Services, or state government agencies, which regularly hire without prior CX-specific experience. Lateral moves from retail, front-desk reception, or administrative support are a common stepping stone. Completing a customer service certificate through the University of Alaska system strengthens an application, and candidates who can demonstrate comfort with CRM tools or bilingual communication have a clear edge in the Alaska market.
Where can I find and apply to customer experience agent jobs in Alaska?
You can find and apply to customer experience agent jobs in Alaska on Migrate Mate, which lists current Alaska openings updated regularly. Search the listings for roles that match your background, experience level, and preferred location or remote arrangement, then apply directly to the ones that fit.
See All 9 Customer Experience Agent Jobs in Alaska
Find roles in Alaska that match your experience and apply in just a few clicks.
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