Customer Experience Specialist Internships
Customer experience specialist internships give university students, recent graduates, and early-career switchers hands-on project experience, mentorship from working customer experience professionals, and, at many employers, a path toward a full-time offer. Openings are concentrated across Manufacturing and Accounting & Auditing, with PACCAR, SAP, and CARVANA among the employers posting roles now.
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Showing 4 of 37+ Customer Experience Specialist Internships
Position Summary
This role is not eligible for immigration sponsorshipHeadquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.
We are seeking a driven, analytical, and customer-centric Customer Experience (CX) Strategy & Transformation Intern to join our team. In this role, you will be embedded at the center of a high-impact strategic initiative: consolidating two separate customer-facing organizations—our eCom Customer Service Team (handling order modifications, cancellations, and refunds) and our Tier 1 Technical Support Team (handling general inquiries, troubleshooting, and repair scenarios)—into an integrated, single-point-of-contact resolution model.
Your primary mission will be to help eliminate customer friction caused by transfers between chat and phone queues, lower Customer Effort Scores (CES), improve First Contact Resolution (FCR), and drive long-term cost efficiencies. You will leverage modern process mapping, analytical modeling, and emerging AI-driven automations to re-engineer traditionally manual, multi-tiered support operations into a seamless customer journey.
Role and Responsibilities
- AI & Process Automation Literacy: Foundational understanding of Artificial Intelligence and intelligent automation capabilities (e.g., Generative AI, prompt engineering, conversational AI bots, LLM-powered agent assist, or Robotic Process Automation). Demonstrated ability to recognize where AI can eliminate manual, repetitive steps in traditionally human-centric operational workflows.
- Analytical Skills: Proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP/XLOOKUP, summary statistics) for data cleanup, trend identification, and volume modeling. Familiarity with BI tools (Power BI, Tableau) is a plus.
- Process Visualization: Comfort using or learning workflow design software (e.g., Lucidchart, Microsoft Visio) to translate operational steps into clear swimlane diagrams.
Executive Presentation: proficiency in Microsoft PowerPoint with demonstrated ability to translate complex operational data, workflow architectures, and strategic proposals into
- Currently enrolled in an accredited undergraduate degree program (Sophomore, Junior, or Senior standing) majoring in Business Administration, Management, Operations, Supply Chain, Business Analytics, Marketing , or a related discipline.
- Business Acumen & CX Mindset: Strong conceptual understanding of customer experience fundamentals, service design, and contact center economics (cost-per-contact, transfer costs, customer lifetime value).
- Communication: Exceptional verbal and written communication skills with the ability to articulate business impact clearly to both frontline staff and management.
- Curiosity & Structured Problem-Solving: Ability to break down ambiguous business challenges into logical workstreams.
- Empathy for the Customer & Frontline: A genuine interest in improving human-centric service interactions for end users and frontline representatives.
- Agility & Ownership: Self-starter mindset capable of managing deadlines across multiple parallel project deliverables.
- Work Experience: 2+ years hands on experience in contact center customer service or retail is a plus
Skills and Qualifications
Academic Major Preferred (Undergrad and Master's)
Undergraduate business coursework in Operations Management, Finance, Marketing Strategy, Organizational Behavior, and/or Business Analytics directly aligns with project requirements: mapping end-to-end customer touchpoints, analyzing transfer rates/contact reasons, and designing consolidated service workflows and financial justifications.
#LI-HM1
Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/
Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page.
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
- Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
Position Summary
This role is not eligible for immigration sponsorshipHeadquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.
We are seeking a driven, analytical, and customer-centric Customer Experience (CX) Strategy & Transformation Intern to join our team. In this role, you will be embedded at the center of a high-impact strategic initiative: consolidating two separate customer-facing organizations—our eCom Customer Service Team (handling order modifications, cancellations, and refunds) and our Tier 1 Technical Support Team (handling general inquiries, troubleshooting, and repair scenarios)—into an integrated, single-point-of-contact resolution model.
Your primary mission will be to help eliminate customer friction caused by transfers between chat and phone queues, lower Customer Effort Scores (CES), improve First Contact Resolution (FCR), and drive long-term cost efficiencies. You will leverage modern process mapping, analytical modeling, and emerging AI-driven automations to re-engineer traditionally manual, multi-tiered support operations into a seamless customer journey.
Role and Responsibilities
- AI & Process Automation Literacy: Foundational understanding of Artificial Intelligence and intelligent automation capabilities (e.g., Generative AI, prompt engineering, conversational AI bots, LLM-powered agent assist, or Robotic Process Automation). Demonstrated ability to recognize where AI can eliminate manual, repetitive steps in traditionally human-centric operational workflows.
- Analytical Skills: Proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP/XLOOKUP, summary statistics) for data cleanup, trend identification, and volume modeling. Familiarity with BI tools (Power BI, Tableau) is a plus.
- Process Visualization: Comfort using or learning workflow design software (e.g., Lucidchart, Microsoft Visio) to translate operational steps into clear swimlane diagrams.
Executive Presentation: proficiency in Microsoft PowerPoint with demonstrated ability to translate complex operational data, workflow architectures, and strategic proposals into
- Currently enrolled in an accredited undergraduate degree program (Sophomore, Junior, or Senior standing) majoring in Business Administration, Management, Operations, Supply Chain, Business Analytics, Marketing , or a related discipline.
- Business Acumen & CX Mindset: Strong conceptual understanding of customer experience fundamentals, service design, and contact center economics (cost-per-contact, transfer costs, customer lifetime value).
- Communication: Exceptional verbal and written communication skills with the ability to articulate business impact clearly to both frontline staff and management.
- Curiosity & Structured Problem-Solving: Ability to break down ambiguous business challenges into logical workstreams.
- Empathy for the Customer & Frontline: A genuine interest in improving human-centric service interactions for end users and frontline representatives.
- Agility & Ownership: Self-starter mindset capable of managing deadlines across multiple parallel project deliverables.
- Work Experience: 2+ years hands on experience in contact center customer service or retail is a plus
Skills and Qualifications
Academic Major Preferred (Undergrad and Master's)
Undergraduate business coursework in Operations Management, Finance, Marketing Strategy, Organizational Behavior, and/or Business Analytics directly aligns with project requirements: mapping end-to-end customer touchpoints, analyzing transfer rates/contact reasons, and designing consolidated service workflows and financial justifications.
#LI-HM1
Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/
Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page.
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
- Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
Customer Experience Specialist Internship Market
Who's Hiring
Top Industries Hiring
- Manufacturing
- Accounting & Auditing
Tips for Your Customer Experience Specialist Internship Search
Apply earlier than you think necessary
Large employers open their summer internship applications the preceding fall, and structured cohort programs often close months before the start date. Smaller companies and co-op programs post closer to start dates, so openings appear year-round. Set a recurring reminder to check listings every few weeks rather than waiting for a single hiring season.
Build a portfolio before you apply
Hiring teams for customer experience specialist interns expect limited work history and assess candidates on documented projects instead. Put together two or three case studies that show your process, journey maps, root-cause analyses, or service-improvement write-ups with the tools you used. A link recruiters can click before your interview is worth more than a list of coursework alone.
Work your campus network and apply directly at the same time
Campus career fairs surface structured programs tied to your university, and professors or career center staff often know which employers recruit from your school before roles post publicly. Applying directly to companies running smaller cohorts alongside campus activity widens the pool you reach, since many customer experience specialist internships never appear at university events.
Practice the actual interview format out loud
Customer experience specialist intern screens typically involve a case conversation where you are given a customer problem and asked to diagnose it and propose a solution. Practice talking through your reasoning out loud, not just arriving at an answer, because interviewers weigh how you think through ambiguity as much as your final recommendation. Record yourself once to catch filler language and unclear transitions.
Target structured rotational programs early
Larger companies in customer experience often run rotational or cohort internship programs designed to train candidates new to the field, moving interns across support operations, voice-of-customer analytics, and product feedback functions. These programs recruit earlier than standard internship postings and fill fast, so identify the ones that fit and get your application in during the first wave.
Set your work-type filter before you start
On-site roles are 27% of the customer experience specialist internships listed here. Decide what you can commit to, remote, hybrid, or on-site, before you start reviewing listings, then filter by location and work type so you are not spending time on roles you cannot take.
Customer Experience Specialist Internships: Frequently Asked Questions
How do I get a customer experience specialist internship?
Lead with coursework, personal projects, and a portfolio rather than work history, hiring teams expect limited experience at the intern level. For customer experience specialist candidates, a documented case study or service-design project gives recruiters something concrete to assess. Pair direct applications with campus career fairs, where recruiters often move faster for students they meet in person.
Can a customer experience specialist internship turn into a full-time job?
Many employers extend return offers to strong interns, but conversion is never guaranteed. What actually drives it for customer experience specialist interns is consistent performance on real work, available headcount on the team, and understanding when return-offer decisions are made so you can ask the right questions early. Position yourself well without counting on the outcome.
When should I apply for customer experience specialist internships?
Earlier than most expect. Large employers recruit summer interns the preceding fall, so structured cohort programs can close months before the internship starts. Smaller companies and co-op programs post much closer to start dates, which means openings appear year-round. Checking listings regularly rather than waiting for a single season keeps you ahead of rolling deadlines.
Are customer experience specialist internships paid?
Most professional customer experience specialist internships in the United States are paid. Compensation varies by company size, industry, and location, and listings show it where the employer discloses it. If a posting does not include pay details, you can ask during the recruiter screen before committing significant time to the process.
What should a customer experience specialist internship resume include?
Lead with projects, not work history. Include two or three complete, documented projects that name the tools you used and show the output, for customer experience specialist candidates, that means linked case studies, journey-mapping samples, or service-design artifacts that a recruiter can actually review. Add relevant coursework, keep the whole thing to one page, and cut anything that does not demonstrate your ability to do the work.
Are there remote customer experience specialist internships?
Yes. Remote and hybrid roles make up 73% of the customer experience specialist internship listings here, with the rest on-site. Remote cohorts fill fast because they draw applicants from across the country, so apply early and filter by work type to see them before they close.
What is a customer experience rotational internship?
Some larger employers run rotational customer experience programs that move interns through two or three functional areas, such as support operations, voice-of-customer analytics, and product feedback, over the course of a single summer. These programs are built to train people new to the field, recruit earlier than standard internships, and are competitive. Identify the ones that fit your interests and apply in the first wave.
Can international students get customer experience specialist internships?
Yes. F-1 students can intern through CPT while enrolled or through OPT work authorization after finishing a degree, and the employer does not have to file anything for either, so many companies are open to international interns. Confirm your eligibility and timing with your university's international student office before accepting an offer.
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